Practice exam course 2.8 Performance at Work
Problem 1
Question 1
Kai is a bartender and always does exactly what is asked of him. He prepares the drinks
behind the bar for the customers, but he never asks colleagues if they also want a drink and he
never waters the plants when he has nothing to do.
Which of the following terms best describes Kai's achievement?
A. Contextual performance.
B. Individual performance.
C. Task performance.
D. Situational performance.
Question 2
In ..1.. the cognitive ability is most important and in ..2.. the contextual ability is very
important.
What belongs on the dots?
A. 1 = the transition phase, 2 = the maintenance phase.
B. 1 = the maintenance phase, 2 = the transition phase.
C. 1 = motivation, 2 = declarative knowledge.
D. 1 = motivation, 2 = procedural knowledge and skills.
Question 3
The role theory states that role ambiguity and role conflict can hinder work performance.
In which perspective is this role theory named?
A. Performance regulation perspective.
B. Individual differences perspective.
C. Situational perspective.
D. Behavior modification perspective.
Question 4
Which of the statements below is/are true?
I: Both declarative knowledge and motivation are part of the individual differences
perspective.
II: The job characteristics model is part of the performance regulation perspective.
A. I is true, II is not true.
B. II is true, I is not true.
C. Both statements are true.
D. Both statements are not true.
Lara de Jong
,Question 5
Lise has to judge Martijn on his work performance. Martijn is very good in one area: he is
very friendly to customers. Lise has seen this and she therefore assumes that Martijn is also
good at other domains.
What error is involved here?
A. Halo error.
B. Central tendency error.
C. Leniency error.
D. Criterion error.
Question 6
See the picture above. What error did appraiser Y probably make?
A. Halo error.
B. Central tendency error.
C. Leniency error.
D. Criterion error.
Question 7
Which of the following statements is not true?
A. Distributive justice is the perceived fairness of a judgment.
B. Performance may change in the short term.
C. There may be variation in someone's performance due to external factors. This is called
criterion contamination.
D. In an employee comparison method, there are often no halo errors and leniency errors.
Lara de Jong
, Question 8
Which of the statements below is/are true?
I: Introverts and sensitive people often lack accurate self-perceptions.
II: Someone who has contextual performance is always a better employee than someone who
only has task performance.
A. I is true, II is not true.
B. II is true, I is not true.
C. Both statements are true.
D. Both statements are not true.
Question 9
Danique is a very good at criticizing herself and knows what is required of her. This is related
to positive self-confidence and self-assurance.
Which of the following feedback tendencies is described above?
A. External propensity.
B. Internal ability.
C. Internal propensity.
D. None of the above.
Question 10
Teun has a high self-confidence and Jochem has a low self-confidence.
What will be true about them according to the self-consistency position?
A. Teun will want less positive feedback and Jochem will want more positive feedback.
B. Teun will want more positive feedback and Jochem will want less positive feedback.
C. They will both want more positive feedback.
D. They will both want less positive feedback.
Problem 2
Question 11
Which of the following sentences is not a sub-definition of emotional intelligence (EI)
according to Mayer and Salovey?
A. Using emotions to facilitate performance and thoughts.
B. The ability to perceive and recognize emotions.
C. Understanding emotions and emotional knowledge.
D. Using emotions to get others to do something.
Lara de Jong
Problem 1
Question 1
Kai is a bartender and always does exactly what is asked of him. He prepares the drinks
behind the bar for the customers, but he never asks colleagues if they also want a drink and he
never waters the plants when he has nothing to do.
Which of the following terms best describes Kai's achievement?
A. Contextual performance.
B. Individual performance.
C. Task performance.
D. Situational performance.
Question 2
In ..1.. the cognitive ability is most important and in ..2.. the contextual ability is very
important.
What belongs on the dots?
A. 1 = the transition phase, 2 = the maintenance phase.
B. 1 = the maintenance phase, 2 = the transition phase.
C. 1 = motivation, 2 = declarative knowledge.
D. 1 = motivation, 2 = procedural knowledge and skills.
Question 3
The role theory states that role ambiguity and role conflict can hinder work performance.
In which perspective is this role theory named?
A. Performance regulation perspective.
B. Individual differences perspective.
C. Situational perspective.
D. Behavior modification perspective.
Question 4
Which of the statements below is/are true?
I: Both declarative knowledge and motivation are part of the individual differences
perspective.
II: The job characteristics model is part of the performance regulation perspective.
A. I is true, II is not true.
B. II is true, I is not true.
C. Both statements are true.
D. Both statements are not true.
Lara de Jong
,Question 5
Lise has to judge Martijn on his work performance. Martijn is very good in one area: he is
very friendly to customers. Lise has seen this and she therefore assumes that Martijn is also
good at other domains.
What error is involved here?
A. Halo error.
B. Central tendency error.
C. Leniency error.
D. Criterion error.
Question 6
See the picture above. What error did appraiser Y probably make?
A. Halo error.
B. Central tendency error.
C. Leniency error.
D. Criterion error.
Question 7
Which of the following statements is not true?
A. Distributive justice is the perceived fairness of a judgment.
B. Performance may change in the short term.
C. There may be variation in someone's performance due to external factors. This is called
criterion contamination.
D. In an employee comparison method, there are often no halo errors and leniency errors.
Lara de Jong
, Question 8
Which of the statements below is/are true?
I: Introverts and sensitive people often lack accurate self-perceptions.
II: Someone who has contextual performance is always a better employee than someone who
only has task performance.
A. I is true, II is not true.
B. II is true, I is not true.
C. Both statements are true.
D. Both statements are not true.
Question 9
Danique is a very good at criticizing herself and knows what is required of her. This is related
to positive self-confidence and self-assurance.
Which of the following feedback tendencies is described above?
A. External propensity.
B. Internal ability.
C. Internal propensity.
D. None of the above.
Question 10
Teun has a high self-confidence and Jochem has a low self-confidence.
What will be true about them according to the self-consistency position?
A. Teun will want less positive feedback and Jochem will want more positive feedback.
B. Teun will want more positive feedback and Jochem will want less positive feedback.
C. They will both want more positive feedback.
D. They will both want less positive feedback.
Problem 2
Question 11
Which of the following sentences is not a sub-definition of emotional intelligence (EI)
according to Mayer and Salovey?
A. Using emotions to facilitate performance and thoughts.
B. The ability to perceive and recognize emotions.
C. Understanding emotions and emotional knowledge.
D. Using emotions to get others to do something.
Lara de Jong
