WGU C720 Operations and Supply Chain Management Questions
with Verified Answers (Correct Update)
Question 1: Operations Management
Answer: The multidisciplinary science that organizations use to acquire
inputs (people, capital, material, or energy and transform them into outputs (products and/or
services) that ultimately provide value to the end customer
Question 2: Biggest difference between Service Providers and Goods Producers
Answer: A good is tangible
and a service is not
Question 3: Resources
Answer: People, Capital, and Materials
Question 4: Product Design
Answer: The determination of the characteristics, features, and performance of the
product
Question 5: Product Technology
Answer: The application of knowledge to improve the product
Question 6: Process
Answer: Describes how to accomplish a task
Question 7: Process Design
Answer: Describes how a product is made
Question 8: Process Technology
Answer: The application of knowledge to improve a process
Question 9: Teamwork Approach
Answer: In managing operation can help solve quality and productivity
problems
Page 1
, Question 10: Strategy
Answer: Consists of the organizational goals and the methods for implementing the goals,
called key procedures
Question 11: Business Process
Answer: A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to the customer
Question 12: Plan
Answer: List of actions that management expects to take
Question 13: Organizational Structure
Answer: The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
Question 14: Relative Advantage
Answer: The difference between the lowest cost producer and the next lower
cost producer
Question 15: Ethics
Answer: A sense of what is right and what is wrong that guide behavior
Question 16: Sustainability
Answer: Reflects the efforts organizations are expected to make to balance their
interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Question 17: Competitive Advantage
Answer: A capability that customers value, such as short delivery leadtime or high product quality that
gives an organization an edge against its competition
Question 18: Market Share
Answer: A company's sales divided by the sales of all companies in its industry
Page 2
with Verified Answers (Correct Update)
Question 1: Operations Management
Answer: The multidisciplinary science that organizations use to acquire
inputs (people, capital, material, or energy and transform them into outputs (products and/or
services) that ultimately provide value to the end customer
Question 2: Biggest difference between Service Providers and Goods Producers
Answer: A good is tangible
and a service is not
Question 3: Resources
Answer: People, Capital, and Materials
Question 4: Product Design
Answer: The determination of the characteristics, features, and performance of the
product
Question 5: Product Technology
Answer: The application of knowledge to improve the product
Question 6: Process
Answer: Describes how to accomplish a task
Question 7: Process Design
Answer: Describes how a product is made
Question 8: Process Technology
Answer: The application of knowledge to improve a process
Question 9: Teamwork Approach
Answer: In managing operation can help solve quality and productivity
problems
Page 1
, Question 10: Strategy
Answer: Consists of the organizational goals and the methods for implementing the goals,
called key procedures
Question 11: Business Process
Answer: A set of work activities with a preferred order, and identifiable
beginning and end, inputs, and clearly defined outputs that add value to the customer
Question 12: Plan
Answer: List of actions that management expects to take
Question 13: Organizational Structure
Answer: The infrastructure of formal relationships among different
functions or subsystems, such as marketing, finance, and operations
Question 14: Relative Advantage
Answer: The difference between the lowest cost producer and the next lower
cost producer
Question 15: Ethics
Answer: A sense of what is right and what is wrong that guide behavior
Question 16: Sustainability
Answer: Reflects the efforts organizations are expected to make to balance their
interconnected obligations to economic viability, the societies in which they operate, and the
natural environment
Question 17: Competitive Advantage
Answer: A capability that customers value, such as short delivery leadtime or high product quality that
gives an organization an edge against its competition
Question 18: Market Share
Answer: A company's sales divided by the sales of all companies in its industry
Page 2
