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BA 2030 EXAM 1 (CHAPTERS 1, 2,
3, 9, 11) BRAND NEW ACTUAL
EXAM WITH 100% VERIFIED
QUESTIONS AND CORRECT
SOLUTIONS
Chapter 1 - ANSWER-Developing Your Professional Presence
Competence - ANSWER-your ability or potential to do the job
you are hired to do
Credibility - ANSWER-an audience's belief that you have
expertise and are trustworthy based on your knowledge,
character, reputation, and behavior
Confidence - ANSWER-a feeling or belief that you can do
something well or succeed at something
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The 3 C's (that form the core of professional presence) -
ANSWER--Competence
-Confidence
-Credibility
Professional presence - ANSWER-your ability to project
competence, credibility, and confidence in your communication
Critical thinking - ANSWER-a disciplined approach to analyzing,
synthesizing, and evaluating information to guide actions and
decisions
Communication - ANSWER-the process by which participants
not only exchange messages (information, ideas, and feelings)
but also co-create and share meaning
Medium - ANSWER-the method you use to deliver a message
(for example, telephone, face-to-face meeting, email, text
message, or website)
How do we communicate? - ANSWER--face to face (oral)
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-body language
-social media
-written
-listening
Encode - ANSWER-to translate the meaning of a message into
words, images, or actions
Decode - ANSWER-to interpret the words, images, and actions
of a message and attach meaning to them
Barrier - ANSWER-an obstacle that gets in the way of effective
communication
Barriers (examples) - ANSWER--language
-technology
-physical (your surroundings)
-physiological (hearing loss, migraine headache)
-psychological (complimenting someone who does not trust
you)
-noise
BA 2030 EXAM 1 (CHAPTERS 1, 2,
3, 9, 11) BRAND NEW ACTUAL
EXAM WITH 100% VERIFIED
QUESTIONS AND CORRECT
SOLUTIONS
Chapter 1 - ANSWER-Developing Your Professional Presence
Competence - ANSWER-your ability or potential to do the job
you are hired to do
Credibility - ANSWER-an audience's belief that you have
expertise and are trustworthy based on your knowledge,
character, reputation, and behavior
Confidence - ANSWER-a feeling or belief that you can do
something well or succeed at something
,2 | Page
The 3 C's (that form the core of professional presence) -
ANSWER--Competence
-Confidence
-Credibility
Professional presence - ANSWER-your ability to project
competence, credibility, and confidence in your communication
Critical thinking - ANSWER-a disciplined approach to analyzing,
synthesizing, and evaluating information to guide actions and
decisions
Communication - ANSWER-the process by which participants
not only exchange messages (information, ideas, and feelings)
but also co-create and share meaning
Medium - ANSWER-the method you use to deliver a message
(for example, telephone, face-to-face meeting, email, text
message, or website)
How do we communicate? - ANSWER--face to face (oral)
, 3 | Page
-body language
-social media
-written
-listening
Encode - ANSWER-to translate the meaning of a message into
words, images, or actions
Decode - ANSWER-to interpret the words, images, and actions
of a message and attach meaning to them
Barrier - ANSWER-an obstacle that gets in the way of effective
communication
Barriers (examples) - ANSWER--language
-technology
-physical (your surroundings)
-physiological (hearing loss, migraine headache)
-psychological (complimenting someone who does not trust
you)
-noise
