FLORIDA 220 EXAM PREP QUESTIONS AND
ANSWERS COMPLETE FLORIDA INSURANCE
STUDY GUIDE LICENSING EXAM PRACTICE
TEST
UPDATED QUESTIONS AND ANSWERS 100% VERIFIED EXAM PREP
,What is twisting? Inducing a client to drop one policy and buy
another through misrepresentation of benefits or
coverage.
What is churning? Using the value of an existing policy to buy
another from the same insurer to earn
commission — not in the client's best interest.
What is sliding? Adding charges or coverage to a policy without
the customer's informed consent.
What is rebating in insurance? Offering part of your commission or gifts as an
inducement to buy — unless disclosed and
offered to everyone equally.
What is coercion or intimidation in Using threats or pressure to force someone to
insurance? buy insurance or work with a specific agent or
company.
What is defamation in insurance? Making false or malicious statements about
another insurer or agent to hurt their reputation.
What is false advertising in Advertising misleading information about
insurance? policies, rates, or benefits.
,What is controlled business? When most of your policies are sold to your own
family, employees, or business associates.
License can be denied or revoked.
What are the penalties for violating Fines up to $5,000 per non-willful violation, and
unfair trade practice laws in up to $75,000 for willful violations.
Florida?
What happens after an unfair The Department can issue a cease and desist
practice hearing? order, suspend or revoke a license, and impose
administrative fines.
What is an unfair claim practice? Failing to act promptly or fairly on claims; not
paying legitimate claims in good faith.
What is a fraudulent signature? Signing a name without permission —
considered fraud and grounds for license
revocation.
Can an agent give gifts or Yes, if under $100 in value per year per customer
incentives to customers? and not tied to purchase requirements.
How many CE hours does a FL 2‑20 24 hours per cycle (4 Law & Ethics + 20
agent need if licensed less than 6 electives).
years?
, What's the CE requirement for a 20 hours (4 Law & Ethics + 16 electives).
2‑20 agent licensed 6+ years?
When must CE be completed? By the last day of your birth month every 2 years.
What happens if CE isn't $250 fine + ~90 days to comply, or your
completed on time? appointments will be canceled (~60 days later).
How soon must an insurer Within 14 calendar days of receiving notice.
acknowledge receipt of a claim in
Florida?
How long does an insurer have to Within 10 business days after receiving proof of
begin investigating a claim? loss.
How long does an insurer have to Within 90 days, unless there are extenuating
pay or deny a claim after receiving circumstances.
proof of loss?
When must a Florida insurer Within 30 days of the request, if the claim is
explain the denial of a claim in denied or partially denied.
writing?
ANSWERS COMPLETE FLORIDA INSURANCE
STUDY GUIDE LICENSING EXAM PRACTICE
TEST
UPDATED QUESTIONS AND ANSWERS 100% VERIFIED EXAM PREP
,What is twisting? Inducing a client to drop one policy and buy
another through misrepresentation of benefits or
coverage.
What is churning? Using the value of an existing policy to buy
another from the same insurer to earn
commission — not in the client's best interest.
What is sliding? Adding charges or coverage to a policy without
the customer's informed consent.
What is rebating in insurance? Offering part of your commission or gifts as an
inducement to buy — unless disclosed and
offered to everyone equally.
What is coercion or intimidation in Using threats or pressure to force someone to
insurance? buy insurance or work with a specific agent or
company.
What is defamation in insurance? Making false or malicious statements about
another insurer or agent to hurt their reputation.
What is false advertising in Advertising misleading information about
insurance? policies, rates, or benefits.
,What is controlled business? When most of your policies are sold to your own
family, employees, or business associates.
License can be denied or revoked.
What are the penalties for violating Fines up to $5,000 per non-willful violation, and
unfair trade practice laws in up to $75,000 for willful violations.
Florida?
What happens after an unfair The Department can issue a cease and desist
practice hearing? order, suspend or revoke a license, and impose
administrative fines.
What is an unfair claim practice? Failing to act promptly or fairly on claims; not
paying legitimate claims in good faith.
What is a fraudulent signature? Signing a name without permission —
considered fraud and grounds for license
revocation.
Can an agent give gifts or Yes, if under $100 in value per year per customer
incentives to customers? and not tied to purchase requirements.
How many CE hours does a FL 2‑20 24 hours per cycle (4 Law & Ethics + 20
agent need if licensed less than 6 electives).
years?
, What's the CE requirement for a 20 hours (4 Law & Ethics + 16 electives).
2‑20 agent licensed 6+ years?
When must CE be completed? By the last day of your birth month every 2 years.
What happens if CE isn't $250 fine + ~90 days to comply, or your
completed on time? appointments will be canceled (~60 days later).
How soon must an insurer Within 14 calendar days of receiving notice.
acknowledge receipt of a claim in
Florida?
How long does an insurer have to Within 10 business days after receiving proof of
begin investigating a claim? loss.
How long does an insurer have to Within 90 days, unless there are extenuating
pay or deny a claim after receiving circumstances.
proof of loss?
When must a Florida insurer Within 30 days of the request, if the claim is
explain the denial of a claim in denied or partially denied.
writing?
