ERP
1 INTRODUCTION TO ERP
1.1 INTRODUCTION TO THIS COURSE
What is a business process?
= Different processes, to make a point and to add value
PHYSICAL PROCESS
1. Warehouse, via ERP weet je exact hoeveel aanwezig is van wat
2. Grondstoffen
3. Productie en verwerking
4. Transport / levering
5. Klant ontvangt product en waarde wordt ervaren
DOCUMENTS
1. Bill of order: products have been ordered
2. Bill of delivery: products have arrived
3. Invoice: pay supplier
4. Salary staff all staff gets paid
5. Receipt: selling goods to the customer
1
,FINANCE
When the people are getting paid
1.2 BUSINESS PROCESSES
Front office: Processes that interact with the customer
- Sales and distribution
Back office: You don’t see this as a client
- Material management
o Do we have to produce?
o How many products are still in stock?
- Production planning
o How and when are we going to produce it
2
,Deparment: Linked to the process, but not always.
1.3 SALES
Sales department
- Présale and Selection fase:
o What does our customer want?
o Do they come to us? Do we go to them?
- Salesorder: (no way back)
o You sell your product
o Customer buys your product
- Warehouse
o Are the products still available in the warehouse?
WH = warehouse
3
, 4
1 INTRODUCTION TO ERP
1.1 INTRODUCTION TO THIS COURSE
What is a business process?
= Different processes, to make a point and to add value
PHYSICAL PROCESS
1. Warehouse, via ERP weet je exact hoeveel aanwezig is van wat
2. Grondstoffen
3. Productie en verwerking
4. Transport / levering
5. Klant ontvangt product en waarde wordt ervaren
DOCUMENTS
1. Bill of order: products have been ordered
2. Bill of delivery: products have arrived
3. Invoice: pay supplier
4. Salary staff all staff gets paid
5. Receipt: selling goods to the customer
1
,FINANCE
When the people are getting paid
1.2 BUSINESS PROCESSES
Front office: Processes that interact with the customer
- Sales and distribution
Back office: You don’t see this as a client
- Material management
o Do we have to produce?
o How many products are still in stock?
- Production planning
o How and when are we going to produce it
2
,Deparment: Linked to the process, but not always.
1.3 SALES
Sales department
- Présale and Selection fase:
o What does our customer want?
o Do they come to us? Do we go to them?
- Salesorder: (no way back)
o You sell your product
o Customer buys your product
- Warehouse
o Are the products still available in the warehouse?
WH = warehouse
3
, 4
