Page 1 of 59
CPH -FINAL EXAM QUESTIONS AND CORRECT HIGHLIGHTED ANSWERS 100%
GUARANTED TO PASS.
The "police powers" that public officials rely on to enforce compliance with public health standards and
interventions are based on:
(A) Explicit language in the U.S. Constitution
(B) Inferences about the government's obligation to protect the health, safety, and welfare of its citizens
(C) Inferences from the Racketeer Influenced and Corrupt Organization (RICO) Act legislation
(D) Presidential executive orders
B
Which of the following is likely to be a major obstacle to community readiness for a public health
emergency such as an act of bioterrorism?
(A) People no longer feel anxiety about the risks of bioterrorism
(B) The average person has faith that public officials are competent to handle such threats
(C) The consequences of the anthrax-letter threat following 9/11 were far less serious than anticipated
(D) Individuals are unsure about the practical actions to take to protect themselves and their families
D
Which of the following terms is defined as "the systematic determination of certain risks to a population
incident to a disaster"?
(A) Baseline data evaluation
(B) Risk communication
(C) Vulnerability assessment
(D) Biohazard analysis
C
Which of the following is not a true statement about the policy-making process?
(A) A policy is a blueprint for action relevant to some area of public concern
(B) Policy-making often occurs in the absence of complete information about all relevant variables
(C) Only experts trained in public policy have a meaningful role to play in policy development
(D) Policies as enacted often reflect compromises among key players with conflicting interests
C
, Page 2 of 59
A health policy that is implemented within a representative democracy with separation of powers at all
governmental levels and that is characterized by the presence of well-funded interest groups:
(A) Will reflect the preferences of the majority of citizens
(B) Must be based on the best scientific evidence available
(C) Will represent a compromise among multiple and competing interests
(D) Is doomed to failure
C
Which of the following is most likely to enhance the staff performance appraisal?
(A) Deferring performance feedback until the scheduled annual appraisal
(B) Setting performance goals in collaboration with the employee
(C) Refusing to award outstanding ratings that might lead the employee to expect a merit-based salary
increase
(D) Ensuring that no negative information is included in the written appraisal to decrease legal liability
B
The following statement is a tenet of which of these motivational models: "Individuals are motivated to
satisfy lower-order physiological needs before they can respond to higher needs such as self-fulfillment."?
(A) Hierarchy of needs (Maslow)
(B) Expectancy theory (Vroom)
(C) Two-factor theory (Herzberg)
(D) Theory X/Theory Y (McGregor)
A
What is the best explanation for the importance of liquidity to the not-for-profit health care organization
(HCO) and its stakeholders?
(A) Liquidity is necessary to ensure that the HCO achieves its revenue projections.
(B) In the event that the HCO decides to invest heavily in plant expansion, it will have cash on hand.
(C) Liquidity will allow the HCO to cover its short-term obligations and unexpected cash demands.
(D) All HCO competitors have liquidity.
C
Which of the following best characterizes the "iron triangle" logic of U.S. health care policy goals?
, Page 3 of 59
(A) Making necessary tradeoffs to achieve acceptable levels of quality of and access to health services
while insuring profitability for health care providers
(B) Making necessary tradeoffs to achieve acceptable quality of and access to health services while
controlling cost
(C) Maintaining highest quality of and full access to services regardless of cost
(D) Providing highest quality of services to all who can afford to pay and rationing services for those who
cannot.
B
Which of the following statements best characterizes a progressive employee discipline process?
(A) The discipline process is structured as a staged series of increasingly severe responses to chronic
violations of accepted rules of behavior.
(B) The punishment must fit the crime.
(C) Discipline is not considered relevant in the modern health care organization.
(D) Progressive discipline allows the employee to exercise immunity for the first violation of the code of
conduct.
A
The primary disadvantage of incremental program budgeting is:
(A) It makes comparison from one year to the next difficult
(B) It requires the justification of all dollars allocated
(C) It requires far more time and effort than zero-based budgeting (ZBB)
(D) It may not reflect the current programmatic priorities of the organization
D
The four P's of marketing health services include:
(A) Product, promotion, prestige, and planning
(B) Product, place, promotion, and pragmatism
(C) Product, price, place, and promotion
(D) Product, price, precision, and promotion
(E) Personnel, promotion, price, and place
C
An example of backward vertical integration by an academic medical center is:
, Page 4 of 59
(A) Offering a managed care health plan
(B) Establishing a skilled nursing unit within the hospital
(C) Acquiring an established home health agency
(D) Taking over a smaller, faith-based health care system
A
Which of the following is an expected benefit of consolidating independent hospitals and provider groups
into an integrated health care system?
(A) Economies of scale in production
(B) Lower costs of integration
(C) Ease of accommodating diverse organizational cultures
(D) Immediate gains in administrative efficiency
A
As a research analyst at a large HMO, you are asked to benchmark the percentage of enrollees treated for
depression who received 6-month follow-up care. Applying Donabedian's framework, the percentage of
enrollees receiving follow-up care is what type of indicator?
(A) Structure
(B) Process
(C) Outcome
(D) System
B
A pediatric patient complaining of an inner ear infection was diagnosed by an overworked emergency
room resident who then prescribed an asthma medication. This is an example of:
(A) Poor interpersonal quality
(B) Poor technical quality
(C) Inequitable access
(D) Inefficient access
B
What is the relevance of HEDIS for ensuring quality in health care delivery?
(A) HEDIS (Health Enforcement, Disciplinary & Investigation Staff) is the agency the Centers for Medicare
and Medicaid Services that investigates and prosecutes fraud and abuse violations in Medicare-funded
hospitals
CPH -FINAL EXAM QUESTIONS AND CORRECT HIGHLIGHTED ANSWERS 100%
GUARANTED TO PASS.
The "police powers" that public officials rely on to enforce compliance with public health standards and
interventions are based on:
(A) Explicit language in the U.S. Constitution
(B) Inferences about the government's obligation to protect the health, safety, and welfare of its citizens
(C) Inferences from the Racketeer Influenced and Corrupt Organization (RICO) Act legislation
(D) Presidential executive orders
B
Which of the following is likely to be a major obstacle to community readiness for a public health
emergency such as an act of bioterrorism?
(A) People no longer feel anxiety about the risks of bioterrorism
(B) The average person has faith that public officials are competent to handle such threats
(C) The consequences of the anthrax-letter threat following 9/11 were far less serious than anticipated
(D) Individuals are unsure about the practical actions to take to protect themselves and their families
D
Which of the following terms is defined as "the systematic determination of certain risks to a population
incident to a disaster"?
(A) Baseline data evaluation
(B) Risk communication
(C) Vulnerability assessment
(D) Biohazard analysis
C
Which of the following is not a true statement about the policy-making process?
(A) A policy is a blueprint for action relevant to some area of public concern
(B) Policy-making often occurs in the absence of complete information about all relevant variables
(C) Only experts trained in public policy have a meaningful role to play in policy development
(D) Policies as enacted often reflect compromises among key players with conflicting interests
C
, Page 2 of 59
A health policy that is implemented within a representative democracy with separation of powers at all
governmental levels and that is characterized by the presence of well-funded interest groups:
(A) Will reflect the preferences of the majority of citizens
(B) Must be based on the best scientific evidence available
(C) Will represent a compromise among multiple and competing interests
(D) Is doomed to failure
C
Which of the following is most likely to enhance the staff performance appraisal?
(A) Deferring performance feedback until the scheduled annual appraisal
(B) Setting performance goals in collaboration with the employee
(C) Refusing to award outstanding ratings that might lead the employee to expect a merit-based salary
increase
(D) Ensuring that no negative information is included in the written appraisal to decrease legal liability
B
The following statement is a tenet of which of these motivational models: "Individuals are motivated to
satisfy lower-order physiological needs before they can respond to higher needs such as self-fulfillment."?
(A) Hierarchy of needs (Maslow)
(B) Expectancy theory (Vroom)
(C) Two-factor theory (Herzberg)
(D) Theory X/Theory Y (McGregor)
A
What is the best explanation for the importance of liquidity to the not-for-profit health care organization
(HCO) and its stakeholders?
(A) Liquidity is necessary to ensure that the HCO achieves its revenue projections.
(B) In the event that the HCO decides to invest heavily in plant expansion, it will have cash on hand.
(C) Liquidity will allow the HCO to cover its short-term obligations and unexpected cash demands.
(D) All HCO competitors have liquidity.
C
Which of the following best characterizes the "iron triangle" logic of U.S. health care policy goals?
, Page 3 of 59
(A) Making necessary tradeoffs to achieve acceptable levels of quality of and access to health services
while insuring profitability for health care providers
(B) Making necessary tradeoffs to achieve acceptable quality of and access to health services while
controlling cost
(C) Maintaining highest quality of and full access to services regardless of cost
(D) Providing highest quality of services to all who can afford to pay and rationing services for those who
cannot.
B
Which of the following statements best characterizes a progressive employee discipline process?
(A) The discipline process is structured as a staged series of increasingly severe responses to chronic
violations of accepted rules of behavior.
(B) The punishment must fit the crime.
(C) Discipline is not considered relevant in the modern health care organization.
(D) Progressive discipline allows the employee to exercise immunity for the first violation of the code of
conduct.
A
The primary disadvantage of incremental program budgeting is:
(A) It makes comparison from one year to the next difficult
(B) It requires the justification of all dollars allocated
(C) It requires far more time and effort than zero-based budgeting (ZBB)
(D) It may not reflect the current programmatic priorities of the organization
D
The four P's of marketing health services include:
(A) Product, promotion, prestige, and planning
(B) Product, place, promotion, and pragmatism
(C) Product, price, place, and promotion
(D) Product, price, precision, and promotion
(E) Personnel, promotion, price, and place
C
An example of backward vertical integration by an academic medical center is:
, Page 4 of 59
(A) Offering a managed care health plan
(B) Establishing a skilled nursing unit within the hospital
(C) Acquiring an established home health agency
(D) Taking over a smaller, faith-based health care system
A
Which of the following is an expected benefit of consolidating independent hospitals and provider groups
into an integrated health care system?
(A) Economies of scale in production
(B) Lower costs of integration
(C) Ease of accommodating diverse organizational cultures
(D) Immediate gains in administrative efficiency
A
As a research analyst at a large HMO, you are asked to benchmark the percentage of enrollees treated for
depression who received 6-month follow-up care. Applying Donabedian's framework, the percentage of
enrollees receiving follow-up care is what type of indicator?
(A) Structure
(B) Process
(C) Outcome
(D) System
B
A pediatric patient complaining of an inner ear infection was diagnosed by an overworked emergency
room resident who then prescribed an asthma medication. This is an example of:
(A) Poor interpersonal quality
(B) Poor technical quality
(C) Inequitable access
(D) Inefficient access
B
What is the relevance of HEDIS for ensuring quality in health care delivery?
(A) HEDIS (Health Enforcement, Disciplinary & Investigation Staff) is the agency the Centers for Medicare
and Medicaid Services that investigates and prosecutes fraud and abuse violations in Medicare-funded
hospitals
