NCTI - Customer Service for Technician
(Lesson 7) Exam Questions and Answers
with Verified Solutions | Latest Updated 2026
To assess a customer's level of Answer: D
understanding and knowledge for Practicing with the equipment will
using a digital set-top box(STB) ultimately lead
and the customer to their desired skill level.
universal remote, what should you You should
do? keep this in mind and encourage the
A ) Have the customer state customer to
important facts they've memorized practice when educating them on the use
about the correct usage of the of digital
remote control. video services.
B ) Provide the customer with
guided
practive in filling in wiring diagrams
and cabling tables for their
records.
C ) Give the customer a web page
on your company's site that
explains
digital STB's or remotes, and ask
them to navigate to that site.
D ) Ask the customer to use the
equipment, asking questions to
verify
their understanding of how to use
the remote control and the menus.
(Lesson 7) Exam Questions and Answers
with Verified Solutions | Latest Updated 2026
To assess a customer's level of Answer: D
understanding and knowledge for Practicing with the equipment will
using a digital set-top box(STB) ultimately lead
and the customer to their desired skill level.
universal remote, what should you You should
do? keep this in mind and encourage the
A ) Have the customer state customer to
important facts they've memorized practice when educating them on the use
about the correct usage of the of digital
remote control. video services.
B ) Provide the customer with
guided
practive in filling in wiring diagrams
and cabling tables for their
records.
C ) Give the customer a web page
on your company's site that
explains
digital STB's or remotes, and ask
them to navigate to that site.
D ) Ask the customer to use the
equipment, asking questions to
verify
their understanding of how to use
the remote control and the menus.
