NCTI - Effective Supervision Conventional (Chap
14 Conflict, Politics, Discipline, and Negotiation +
Case Study) Exam Questions and Answers with
Verified Solutions | Latest Updated 2026
1 Conflicts have causes that are separated into three general categories
which are ________.
2 Apogee has a history of
________.
Assuming the conflict in this case study is based on the fact that Yukio and
3 Connie work
in different departments, according to the text the conflict is ________.
A type of conflict resolution a supervisor would use to satisfy their own
4 needs at the
expense of the other party by their formal authority is ________.
using
Conflicts have causes that are Communication differences, structural
separated into three general differentiation, and personal differences.
categories which are ________.
, The creation of horizontal The potential for structural conflict.
(departments) and vertical levels
(organizational hierarchy) brings
about efficiencies through
specialization and coordination,
but
at the same time produces
________.
The application of resolution and Conflict management.
stimulation techniques to achieve
the
optimum level of departmental
conflict is ________.
The best resolution technique for Avoidance.
managing a conflict that is trivial,
when emotions are running high,
and
where time can help cool things
down is ________.
A type of conflict resolution a Force.
supervisor would use to satisfy
their
own needs at the expense of the
other party by using their formal
authority is ________.
Collaboration is a resolution Win-win solution.
technique that characterizes the
ultimate ________.
14 Conflict, Politics, Discipline, and Negotiation +
Case Study) Exam Questions and Answers with
Verified Solutions | Latest Updated 2026
1 Conflicts have causes that are separated into three general categories
which are ________.
2 Apogee has a history of
________.
Assuming the conflict in this case study is based on the fact that Yukio and
3 Connie work
in different departments, according to the text the conflict is ________.
A type of conflict resolution a supervisor would use to satisfy their own
4 needs at the
expense of the other party by their formal authority is ________.
using
Conflicts have causes that are Communication differences, structural
separated into three general differentiation, and personal differences.
categories which are ________.
, The creation of horizontal The potential for structural conflict.
(departments) and vertical levels
(organizational hierarchy) brings
about efficiencies through
specialization and coordination,
but
at the same time produces
________.
The application of resolution and Conflict management.
stimulation techniques to achieve
the
optimum level of departmental
conflict is ________.
The best resolution technique for Avoidance.
managing a conflict that is trivial,
when emotions are running high,
and
where time can help cool things
down is ________.
A type of conflict resolution a Force.
supervisor would use to satisfy
their
own needs at the expense of the
other party by using their formal
authority is ________.
Collaboration is a resolution Win-win solution.
technique that characterizes the
ultimate ________.
