NCTI: Buisness Services for Technicians
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
Which of the following business support positions can be helpful in
1 possible customer issues but diagnosing
can also complicate issues by their inability to
when problems arise? be onsite
Which type of un-sheilded twisted pair(UTP) cable does not easily catch fire
2 designated to smoke very little and is
so that toxic fumes are not circulated through
building? a
3 How can digital video insertion managed,provisioned,and diagnosed
be remotely?
According to the color coding guidelines,which color
ANSI/TIA/EIA-606 represents
4 in a commercial building?
the telephone demarcation point
Which of the following business Remote IT.
support positions can be helpful in
diagnosing possible customer
issues
but can also complicate issues by
their inability to be onsite when
problems arise?
, Which of the following is a The level of support is minimal as the
characteristics of a large business is
business? more established.
Which survey has information Pre-Installation Survey.
about
cabling in walls,splitter
locations,and
closet locations?
When setting personal Understanding the customers
expectations expectations.
before arriving at a job,which part
of
UPDATE method helps you keep
in
mind that what the customer
expects
may differ from your
expectations,so
it is best to try to determine their
expectations in advance?
How can digital video insertion be Use a tuner.
managed,provisioned,and
diagnosed
remotely?
What are the three types of Customer based,service based,and
service multi-level.
level agreements(SLA)?
Exam Questions and Answers with Verified
Solutions | Latest Updated 2026
Which of the following business support positions can be helpful in
1 possible customer issues but diagnosing
can also complicate issues by their inability to
when problems arise? be onsite
Which type of un-sheilded twisted pair(UTP) cable does not easily catch fire
2 designated to smoke very little and is
so that toxic fumes are not circulated through
building? a
3 How can digital video insertion managed,provisioned,and diagnosed
be remotely?
According to the color coding guidelines,which color
ANSI/TIA/EIA-606 represents
4 in a commercial building?
the telephone demarcation point
Which of the following business Remote IT.
support positions can be helpful in
diagnosing possible customer
issues
but can also complicate issues by
their inability to be onsite when
problems arise?
, Which of the following is a The level of support is minimal as the
characteristics of a large business is
business? more established.
Which survey has information Pre-Installation Survey.
about
cabling in walls,splitter
locations,and
closet locations?
When setting personal Understanding the customers
expectations expectations.
before arriving at a job,which part
of
UPDATE method helps you keep
in
mind that what the customer
expects
may differ from your
expectations,so
it is best to try to determine their
expectations in advance?
How can digital video insertion be Use a tuner.
managed,provisioned,and
diagnosed
remotely?
What are the three types of Customer based,service based,and
service multi-level.
level agreements(SLA)?
