APCO MIDTERM REVIEW EXAM QUESTIONS
AND ANSWERS | NEWEST UPDATE 2026/2027 |
ASSURED PASS.
The emergency communicator should always verify the: - ANSWER Incident
location
Most emergency service agencies have a standard greeting for answering the
telephone - ANSWER True
If the emergency communicator can only get one piece of information from a
caller, it should be: - ANSWER Where
List and describe some of the informational resources available in a PSAP. -
ANSWER -The telephone book. There is a lot of information available that
may be overlooked in a phone book, like something as little as an area code,
neighbourhood listings, campus maps, etc.
Cross reference or city directory. A telecommunicator can match a name to a
phone number and address, or vice versa. It also may show cross streets in
connection to building and house numbers.
Maps. They are a great and clear tool. Some jurisdictions have more detailed
maps versus commercial maps may include footprints and addresses and in rural
locations, private roads and dirt paths.
-Internet and search engines. The Internet is huge and carries numerous pieces
of information, also key words can be used and high lighted when searching
information.
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Other resources. They can include route books, street maintenance guide,
warrants, CAMEO software, weather services and language lines.
, Summarize suggestions handling child callers. -
ANSWER
In Handling Child Callers the Communicator should be sure to get the name and
age of the child as early in the conversation as possible.
They should also personalize the call by letting them know who called, saying
for instance "this is_________".
They should get down to their level, asking questions one at a time, repeating
and rephrasing when necessary, and at the same time not discounting the child's
intelligence based on his or her age.
Giving an instruction, the Communicator should break it down into simple steps
and provide the child one step at a time for him or her to undertake before
offering him the next.
The Communicator should reassure the child and advise him or her that they did
the right thing by calling 9-1-1. They should remind the child they will stay on
the line with them until help arrives.
Communicators should not make any judgment on the priority of the call by the
emotion displayed by the child. The Communicator should request if an adult is
present;
Other suggestions;
Listen to background noises and try to get the child to respond
Get an address
Do not use big words or dispatch terminology
Do not become excited
Find some mutual ground with the child.
Validate the statement of the fear
Relay the behaviour being seen and the noise in the background - no
interpretation
Don't reprimand the child for dialing 9-1-1
AND ANSWERS | NEWEST UPDATE 2026/2027 |
ASSURED PASS.
The emergency communicator should always verify the: - ANSWER Incident
location
Most emergency service agencies have a standard greeting for answering the
telephone - ANSWER True
If the emergency communicator can only get one piece of information from a
caller, it should be: - ANSWER Where
List and describe some of the informational resources available in a PSAP. -
ANSWER -The telephone book. There is a lot of information available that
may be overlooked in a phone book, like something as little as an area code,
neighbourhood listings, campus maps, etc.
Cross reference or city directory. A telecommunicator can match a name to a
phone number and address, or vice versa. It also may show cross streets in
connection to building and house numbers.
Maps. They are a great and clear tool. Some jurisdictions have more detailed
maps versus commercial maps may include footprints and addresses and in rural
locations, private roads and dirt paths.
-Internet and search engines. The Internet is huge and carries numerous pieces
of information, also key words can be used and high lighted when searching
information.
,Thank you for Purchasing this exam
Study Guide. We provide high-quality
academic materials to help students
excel in exams. Our other Services
include but not limited to: academic
research, University & College
assignments writing, essay writing,
Online Classes, and research projects.
Our services are reliable, affordable,
and plagiarism-free. All the Best in your
Exam. For more information; Contact
us at: or
0R +254
741484450
Other resources. They can include route books, street maintenance guide,
warrants, CAMEO software, weather services and language lines.
, Summarize suggestions handling child callers. -
ANSWER
In Handling Child Callers the Communicator should be sure to get the name and
age of the child as early in the conversation as possible.
They should also personalize the call by letting them know who called, saying
for instance "this is_________".
They should get down to their level, asking questions one at a time, repeating
and rephrasing when necessary, and at the same time not discounting the child's
intelligence based on his or her age.
Giving an instruction, the Communicator should break it down into simple steps
and provide the child one step at a time for him or her to undertake before
offering him the next.
The Communicator should reassure the child and advise him or her that they did
the right thing by calling 9-1-1. They should remind the child they will stay on
the line with them until help arrives.
Communicators should not make any judgment on the priority of the call by the
emotion displayed by the child. The Communicator should request if an adult is
present;
Other suggestions;
Listen to background noises and try to get the child to respond
Get an address
Do not use big words or dispatch terminology
Do not become excited
Find some mutual ground with the child.
Validate the statement of the fear
Relay the behaviour being seen and the noise in the background - no
interpretation
Don't reprimand the child for dialing 9-1-1
