ICRM Part 1
Comprehensive Resource To Help You Ace 2026-2027 Exams
Includes Frequently Tested Questions With ELABORATED
100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
1. Management functions - Correct Answer: Activities directly associated
with accomplishing an organization's mission. Includes: planning,
organizing, directing, controlling, staffing.
2. planning - Correct Answer: Process of setting objectives and
determining how those objectives are to be achieved in an uncertain future.
The management function concerned with guiding the activities of
employees in the appropriate direction.
3. Organizing - Correct Answer: Process of determining how resources are
allocated and prepared to accomplish an organization's mission.
4. Directing/leading - Correct Answer: Proces of making decisions about
how to influence people's behavior and then carrying out those decisions.
5. Controlling - Correct Answer: Process of ascertaining whether
organizational objectives have been achieved and if not, determining what
actions should be taken to achieve them in the future.
,6. Staffing - Correct Answer: Involves the recruitment, selection, training,
evaluating, and other functions related to the utilization of human
resources. Some consider this a part of organizing.
7. Classical management - Correct Answer: Developed in the early 1900s;
consists of scientific management, administration and organization
management, human resources, and quality management.
8. Scientific management - Correct Answer: "One best way" method, is the
basis for TQM.
9. Frederick Taylor - Correct Answer: Considered the father of scientific
management. Did time and motion studies and applied engineering
principles to the work done on the factory floor.
10.Henry Gantt - Correct Answer: Worked with Taylor. Developed chartig
method to schedule workers across a series of tasks (to complete a project).
Gantt charts are a precursor to today's PERT technique (program evaluation
review technique).
11.Frank Gilbreath - Correct Answer: Used time and motion studies to
maximize efficiency and effectiveness. Early advocate of scientific
management. Was the guy who was the father/central figure in Cheaper by
the Dozen.
,12.Administration and organization management - Correct Answer: How
managers manage and organizations structured.
13.Henri Fayol - Correct Answer: Clarified functions of management and
refined functions. Planning, organizing, commanding, coordinating, and
controlling. (Command and Coordination = Leadership)
14.Max Weber - Correct Answer: Defined bureaucracy as "the ideal or pure
form of organization"
15.Three types of authority - Correct Answer: 1. Rational, legal authority
(depends on position) 2. Traditional authority (depends on legitimacy of
person in command) 3. Charismatic authority (depends on belief and trust
of followers)
16.Human resource theory - Correct Answer: Managing as people rather
than a resource like money or time.
17.Hawthorne Studies - Correct Answer: Set of experiments that examined
the effects of workers' physical environment on their productivity. Showed
the importance of the social systems in a work group and the impact of
behavioral factors on productivity.
18.Elton Mayo - Correct Answer: Theorized that workers would be more
productive if managers SEEMED more concerned about them.
, 19.Behavioral science - Correct Answer: Management approached
concerned with increasing productivity by focusing on understanding the
human element in an organization - individuals and groups and how they
can be effectively and efficiently combined in a large organization.
20.A.H. Maslow - Correct Answer: Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization form a pyramid.
Believed that you coud not climb higher on the pyramid without meeting
the needs of the lower levels.
21.Douglas Murray McGregor - Correct Answer: Believed managers could
be divided into two groups (X and Y), based on their view of human nature.
22.Theory X managers - Correct Answer: 1. Believed workers naturally
disliked work and would avoid it if possible, 2. Because of this characteristic,
workers needed to be controlled or threatened to get the work
accomplished, 3. And workers preferred to be directed because they don't
want the responsibility to make decisions; lacking ambition, they prefer
security above all.
23.Theory Y managers - Correct Answer: 1. Believed work is as natural as
play and rest; 2. Workers will exercise self-direction and self control to
obtain objectives they are committed to; 3. Commitment to objectives is
tied to the rewards associated with their achievement; 4. Acceptance and
seeking of responsibility can be learned by workers under proper
conditions; 5. Capacity to exercise imagination, ingenuity, and creativity
towards solving organizational problems can be found throughout a
population, not just at the top; and 6. Under the conditions of modern
Comprehensive Resource To Help You Ace 2026-2027 Exams
Includes Frequently Tested Questions With ELABORATED
100% Correct COMPLETE SOLUTIONS
Guaranteed Pass First Attempt!! Current Update!!
1. Management functions - Correct Answer: Activities directly associated
with accomplishing an organization's mission. Includes: planning,
organizing, directing, controlling, staffing.
2. planning - Correct Answer: Process of setting objectives and
determining how those objectives are to be achieved in an uncertain future.
The management function concerned with guiding the activities of
employees in the appropriate direction.
3. Organizing - Correct Answer: Process of determining how resources are
allocated and prepared to accomplish an organization's mission.
4. Directing/leading - Correct Answer: Proces of making decisions about
how to influence people's behavior and then carrying out those decisions.
5. Controlling - Correct Answer: Process of ascertaining whether
organizational objectives have been achieved and if not, determining what
actions should be taken to achieve them in the future.
,6. Staffing - Correct Answer: Involves the recruitment, selection, training,
evaluating, and other functions related to the utilization of human
resources. Some consider this a part of organizing.
7. Classical management - Correct Answer: Developed in the early 1900s;
consists of scientific management, administration and organization
management, human resources, and quality management.
8. Scientific management - Correct Answer: "One best way" method, is the
basis for TQM.
9. Frederick Taylor - Correct Answer: Considered the father of scientific
management. Did time and motion studies and applied engineering
principles to the work done on the factory floor.
10.Henry Gantt - Correct Answer: Worked with Taylor. Developed chartig
method to schedule workers across a series of tasks (to complete a project).
Gantt charts are a precursor to today's PERT technique (program evaluation
review technique).
11.Frank Gilbreath - Correct Answer: Used time and motion studies to
maximize efficiency and effectiveness. Early advocate of scientific
management. Was the guy who was the father/central figure in Cheaper by
the Dozen.
,12.Administration and organization management - Correct Answer: How
managers manage and organizations structured.
13.Henri Fayol - Correct Answer: Clarified functions of management and
refined functions. Planning, organizing, commanding, coordinating, and
controlling. (Command and Coordination = Leadership)
14.Max Weber - Correct Answer: Defined bureaucracy as "the ideal or pure
form of organization"
15.Three types of authority - Correct Answer: 1. Rational, legal authority
(depends on position) 2. Traditional authority (depends on legitimacy of
person in command) 3. Charismatic authority (depends on belief and trust
of followers)
16.Human resource theory - Correct Answer: Managing as people rather
than a resource like money or time.
17.Hawthorne Studies - Correct Answer: Set of experiments that examined
the effects of workers' physical environment on their productivity. Showed
the importance of the social systems in a work group and the impact of
behavioral factors on productivity.
18.Elton Mayo - Correct Answer: Theorized that workers would be more
productive if managers SEEMED more concerned about them.
, 19.Behavioral science - Correct Answer: Management approached
concerned with increasing productivity by focusing on understanding the
human element in an organization - individuals and groups and how they
can be effectively and efficiently combined in a large organization.
20.A.H. Maslow - Correct Answer: Developed Hierarchy of Needs theory -
physiological, safety, love, esteem, self-actualization form a pyramid.
Believed that you coud not climb higher on the pyramid without meeting
the needs of the lower levels.
21.Douglas Murray McGregor - Correct Answer: Believed managers could
be divided into two groups (X and Y), based on their view of human nature.
22.Theory X managers - Correct Answer: 1. Believed workers naturally
disliked work and would avoid it if possible, 2. Because of this characteristic,
workers needed to be controlled or threatened to get the work
accomplished, 3. And workers preferred to be directed because they don't
want the responsibility to make decisions; lacking ambition, they prefer
security above all.
23.Theory Y managers - Correct Answer: 1. Believed work is as natural as
play and rest; 2. Workers will exercise self-direction and self control to
obtain objectives they are committed to; 3. Commitment to objectives is
tied to the rewards associated with their achievement; 4. Acceptance and
seeking of responsibility can be learned by workers under proper
conditions; 5. Capacity to exercise imagination, ingenuity, and creativity
towards solving organizational problems can be found throughout a
population, not just at the top; and 6. Under the conditions of modern
