OM 300 Exam 1 Chilcutt UPDATED
ACTUAL QUESTIONS AND CORRECT
ANSWERS
What is Operations Management? - CORRECT ANSWER the set of activities that create value
in the form of goods and services by transforming inputs into outputs
Marketing (Essential Function) - CORRECT ANSWER generates demand
Finance/Accounting (Essential Function) - CORRECT ANSWER creates the product
Supply Chain - CORRECT ANSWER A global network of organizations and activities that
supply a firm with goods and services
Members of the Supply Chain - CORRECT ANSWER collaborate to achieve high levels of
customer satisfaction, efficiency, and competitive advantage
Why Study Operations Management? - CORRECT ANSWER 1. one of 3 major functions of
any organization, we want to study how people organize themselves for productive enterprise
2. We want (and need) to know how goods and services are produced
3. We want to understand what operations managers do
4. costly part of an organization
What Do Operations Managers Do? - CORRECT ANSWER planning, organizing, staffing,
leading, controlling
Strategic Operations Management Decisions - Base - CORRECT ANSWER people, product,
process
Strategic Operations Management Decisions - Staff - CORRECT ANSWER quality
management, inventory management, supply chain management
, Strategic Operations Management Decision - Place - CORRECT ANSWER location, layout
Strategic Operations Management Decision - CORRECT ANSWER Scheduling and
Maintenance
Goods - CORRECT ANSWER Manufacturers produce tangible products
Services - CORRECT ANSWER Economic activities that typically produce an intangible
product
Productivity Challenge - CORRECT ANSWER Ratio of outputs divided by inputs
Productivity - CORRECT ANSWER Measure of process improvement
Single-Factor Productivity - CORRECT ANSWER Output levels relative to single input
Total Factor Productivity - CORRECT ANSWER Output achieved with given inputs
Quality - CORRECT ANSWER Measurement problem: may change while inputs/outputs
constant
External Elements - CORRECT ANSWER Measurement problem: may impact productivity
Challenges in Improving Service Productivity - CORRECT ANSWER Labor intensive,
focused on unique attributes, intellectual, hard to mechanize, evaluate quality
Current OM Challenges - CORRECT ANSWER Globalization, Supply-chain partnering,
Sustainability, Rapid product development, Mass customization, Lean operations
Challenges Facing Operations Managers - CORRECT ANSWER 1. Develop and produce safe,
high-quality green products
2. Train, retrain, and motivate employees in a safe workplace
ACTUAL QUESTIONS AND CORRECT
ANSWERS
What is Operations Management? - CORRECT ANSWER the set of activities that create value
in the form of goods and services by transforming inputs into outputs
Marketing (Essential Function) - CORRECT ANSWER generates demand
Finance/Accounting (Essential Function) - CORRECT ANSWER creates the product
Supply Chain - CORRECT ANSWER A global network of organizations and activities that
supply a firm with goods and services
Members of the Supply Chain - CORRECT ANSWER collaborate to achieve high levels of
customer satisfaction, efficiency, and competitive advantage
Why Study Operations Management? - CORRECT ANSWER 1. one of 3 major functions of
any organization, we want to study how people organize themselves for productive enterprise
2. We want (and need) to know how goods and services are produced
3. We want to understand what operations managers do
4. costly part of an organization
What Do Operations Managers Do? - CORRECT ANSWER planning, organizing, staffing,
leading, controlling
Strategic Operations Management Decisions - Base - CORRECT ANSWER people, product,
process
Strategic Operations Management Decisions - Staff - CORRECT ANSWER quality
management, inventory management, supply chain management
, Strategic Operations Management Decision - Place - CORRECT ANSWER location, layout
Strategic Operations Management Decision - CORRECT ANSWER Scheduling and
Maintenance
Goods - CORRECT ANSWER Manufacturers produce tangible products
Services - CORRECT ANSWER Economic activities that typically produce an intangible
product
Productivity Challenge - CORRECT ANSWER Ratio of outputs divided by inputs
Productivity - CORRECT ANSWER Measure of process improvement
Single-Factor Productivity - CORRECT ANSWER Output levels relative to single input
Total Factor Productivity - CORRECT ANSWER Output achieved with given inputs
Quality - CORRECT ANSWER Measurement problem: may change while inputs/outputs
constant
External Elements - CORRECT ANSWER Measurement problem: may impact productivity
Challenges in Improving Service Productivity - CORRECT ANSWER Labor intensive,
focused on unique attributes, intellectual, hard to mechanize, evaluate quality
Current OM Challenges - CORRECT ANSWER Globalization, Supply-chain partnering,
Sustainability, Rapid product development, Mass customization, Lean operations
Challenges Facing Operations Managers - CORRECT ANSWER 1. Develop and produce safe,
high-quality green products
2. Train, retrain, and motivate employees in a safe workplace
