OM-300 Final Exam Question and answers already passed
2025/2026
1. Ch 1 | What is
Op-erations The set of activities that create value in the form of goods and services by
Manage-ment transforming inputs into outputs.
(OM)?
2. Ch 1 | What are
Marketing (generates demand), Operations/Production (creates the
the product),
3 essential business Finance/Accounting (tracks performance, pays bills, collects money).
functions?
3. Ch 1 | What is A global network of organizations and activities that supply a firm
a Supply
Chain? with goods and services; members collaborate to achieve customer
satisfaction, eflciency, and competitive advantage.
4. Ch 1 | Name the 1) People 2) Product 3) Process 4) Location 5) Layout 6) Quality
10 Strategic OM
Deci-sions. Management
7) Inventory Management 8) Supply Chain Management 9)
5. Ch 1 | What is Scheduling 10) Maintenance.
Pro-ductivity?
The ratio of outputs (goods/services) divided by inputs (resources
such as labor and capital). Goal is to improve it.
6. Ch 1 | Single-Factor Units Produced divided by Labor Hours Used. One resource input =
single
Productivity formu-la? factor productivity.
7. Ch 1 | Multi-
Factor Productivity
formu-la? Output divided by (Labor + Materials + Energy + Capital + Misc). Inputs and
outputs often expressed in dollars.
8. Ch 1 | Why is
pro-ductivity in
the ser-vice
sector hard to Service work is labor-intensive, involves customer interaction, and output
improve? qual-ity/experience is harder to measure than physical goods.
,9.
, OM-300 Final Exam
Ch 2 | What is a Mis- Provides boundaries and focus for the organization; the concept around
which
sion? the firm can rally. Defines the organization's
10. Ch 2 | What is purpose. An organization's action plan to
a Strategy?
achieve its mission.
11. Ch 2 | What
is Differentiation
(competitive
advan-tage)? Being better, or at least ditterent — uniqueness beyond physical
characteristics to everything that impacts the customer's perception
12. Ch 2 | What of value.
is Cost Leadership
(competitive
advan-tage)?
13. Ch 2 | What is Providing maximum value as perceived by the customer at the lowest
possible cost. Does NOT imply low quality.
Being more responsive — includes flexibility (matching market
changes), re-
Response (competi- liability (meeting schedules), and timeliness (quickness in design,
production,
tive advantage)? the 3 steps in Manage-ment of Projects?
14. Ch 2 | Describe
the 4 stages of
the Product Life
Cycle.
15. Ch 2 | What is
Out-sourcing?
16. Ch 3 | What are
2025/2026
1. Ch 1 | What is
Op-erations The set of activities that create value in the form of goods and services by
Manage-ment transforming inputs into outputs.
(OM)?
2. Ch 1 | What are
Marketing (generates demand), Operations/Production (creates the
the product),
3 essential business Finance/Accounting (tracks performance, pays bills, collects money).
functions?
3. Ch 1 | What is A global network of organizations and activities that supply a firm
a Supply
Chain? with goods and services; members collaborate to achieve customer
satisfaction, eflciency, and competitive advantage.
4. Ch 1 | Name the 1) People 2) Product 3) Process 4) Location 5) Layout 6) Quality
10 Strategic OM
Deci-sions. Management
7) Inventory Management 8) Supply Chain Management 9)
5. Ch 1 | What is Scheduling 10) Maintenance.
Pro-ductivity?
The ratio of outputs (goods/services) divided by inputs (resources
such as labor and capital). Goal is to improve it.
6. Ch 1 | Single-Factor Units Produced divided by Labor Hours Used. One resource input =
single
Productivity formu-la? factor productivity.
7. Ch 1 | Multi-
Factor Productivity
formu-la? Output divided by (Labor + Materials + Energy + Capital + Misc). Inputs and
outputs often expressed in dollars.
8. Ch 1 | Why is
pro-ductivity in
the ser-vice
sector hard to Service work is labor-intensive, involves customer interaction, and output
improve? qual-ity/experience is harder to measure than physical goods.
,9.
, OM-300 Final Exam
Ch 2 | What is a Mis- Provides boundaries and focus for the organization; the concept around
which
sion? the firm can rally. Defines the organization's
10. Ch 2 | What is purpose. An organization's action plan to
a Strategy?
achieve its mission.
11. Ch 2 | What
is Differentiation
(competitive
advan-tage)? Being better, or at least ditterent — uniqueness beyond physical
characteristics to everything that impacts the customer's perception
12. Ch 2 | What of value.
is Cost Leadership
(competitive
advan-tage)?
13. Ch 2 | What is Providing maximum value as perceived by the customer at the lowest
possible cost. Does NOT imply low quality.
Being more responsive — includes flexibility (matching market
changes), re-
Response (competi- liability (meeting schedules), and timeliness (quickness in design,
production,
tive advantage)? the 3 steps in Manage-ment of Projects?
14. Ch 2 | Describe
the 4 stages of
the Product Life
Cycle.
15. Ch 2 | What is
Out-sourcing?
16. Ch 3 | What are
