2/17/26, 8:27 AM Post office exam 474 EXAM Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2026) (Latest Update 202…
Post office exam 474 EXAM Questions and
Answers (Verified Answers) Most Recent exam
COMPLETE (2026) (Latest Update 2026) UPDATE!!
Save
Terms in this set (82)
A customer asks questions about Most: Say you do not know about shipping choices
shipping choices, but you do not and suggest that he look on the USPS.
know the answers. Which would you Least: Say you will have answers tomorrow and
be most and least likely to do? research the shipping choices after finishing your
deliveries.
A new employee is having trouble Most: Tell him how to do his job quicker and better.
learning his job which forces you and Least: Do nothing because his production should
others to work harder to meet improve over time.
production standards. Which would
you be most and least likely to do?
A customer is angry because the Most: Suggest an alternate product that may work.
nearby Post Office does not have a Least: Go get the product at another facility and
product he needs today. Which bring it back to the customer.
would you be most and least likely
to do?
https://quizlet.com/1144753998/post-office-exam-474-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2026-latest-update… 1/20
,2/17/26, 8:27 AM Post office exam 474 EXAM Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2026) (Latest Update 202…
You are to complete a task before Most: Give them only some quick advice so you
beginning deliveries. While doing can complete your task in time.
that task, you see two coworkers Least: Ignore them and finish your task.
having trouble with a job. Which
would you be most and least likely
to do?
A customer complains to you about Most: Explain that the employee in question is
another Postal employee. Which really a good worker but was just having a bad day.
would you be most and least likely Least: Listen to his complaint, apologize, and
to do? suggest he talk to the Postmaster.
A customer moved but is not Most: Tell him Postal policy prohibits you from
receiving his mail because he did not giving him mail until a Change of Address form is
submit a Change of Address form. submitted.
He wants you to give him his mail Least: Tell him there is nothing you can do until he
anyway. Which would you be most submits a Change of Address form.
and least likely to do?
A customer on your route asks how Most: Explain where to find it and offer to help with
to find something on the USPS any other issues he may have.
website. Which would you be most Least: Offer to help him find it on his computer.
and least likely to do?
A customer asks about status of a Most: Show him proof of delivery and tell him he is
package that you delivered days responsible for the package once it is delivered.
ago. Which would you be most and Least: Show him proof of delivery and ask if it might
least likely to do? have been stolen.
How much experience do you have 5-10 years
working directly with customers?
https://quizlet.com/1144753998/post-office-exam-474-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2026-latest-update… 2/20
, 2/17/26, 8:27 AM Post office exam 474 EXAM Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2026) (Latest Update 202…
How would your latest manager rate The very best
your punctuality compared to other
employees?
How many jobs have you left 0
voluntarily in the last four years?
How would your latest manager rate The very best
your customer service skills
compared to others?
How would your latest manager rate The very best
your performance compared to
others employees?
How many unexcused absences are None
acceptable before and employee is
disciplined?
How long were you at your latest job I did not leave my latest job voluntarily
before voluntarily leaving?
How would your latest manager rate The very best
your verbal communication skills?
How would your latest manager rate Extremely high
your motivation to become a top
performer?
How many unexcused tardies did None
you have per month at your latest
job?
https://quizlet.com/1144753998/post-office-exam-474-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2026-latest-update… 3/20
Post office exam 474 EXAM Questions and
Answers (Verified Answers) Most Recent exam
COMPLETE (2026) (Latest Update 2026) UPDATE!!
Save
Terms in this set (82)
A customer asks questions about Most: Say you do not know about shipping choices
shipping choices, but you do not and suggest that he look on the USPS.
know the answers. Which would you Least: Say you will have answers tomorrow and
be most and least likely to do? research the shipping choices after finishing your
deliveries.
A new employee is having trouble Most: Tell him how to do his job quicker and better.
learning his job which forces you and Least: Do nothing because his production should
others to work harder to meet improve over time.
production standards. Which would
you be most and least likely to do?
A customer is angry because the Most: Suggest an alternate product that may work.
nearby Post Office does not have a Least: Go get the product at another facility and
product he needs today. Which bring it back to the customer.
would you be most and least likely
to do?
https://quizlet.com/1144753998/post-office-exam-474-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2026-latest-update… 1/20
,2/17/26, 8:27 AM Post office exam 474 EXAM Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2026) (Latest Update 202…
You are to complete a task before Most: Give them only some quick advice so you
beginning deliveries. While doing can complete your task in time.
that task, you see two coworkers Least: Ignore them and finish your task.
having trouble with a job. Which
would you be most and least likely
to do?
A customer complains to you about Most: Explain that the employee in question is
another Postal employee. Which really a good worker but was just having a bad day.
would you be most and least likely Least: Listen to his complaint, apologize, and
to do? suggest he talk to the Postmaster.
A customer moved but is not Most: Tell him Postal policy prohibits you from
receiving his mail because he did not giving him mail until a Change of Address form is
submit a Change of Address form. submitted.
He wants you to give him his mail Least: Tell him there is nothing you can do until he
anyway. Which would you be most submits a Change of Address form.
and least likely to do?
A customer on your route asks how Most: Explain where to find it and offer to help with
to find something on the USPS any other issues he may have.
website. Which would you be most Least: Offer to help him find it on his computer.
and least likely to do?
A customer asks about status of a Most: Show him proof of delivery and tell him he is
package that you delivered days responsible for the package once it is delivered.
ago. Which would you be most and Least: Show him proof of delivery and ask if it might
least likely to do? have been stolen.
How much experience do you have 5-10 years
working directly with customers?
https://quizlet.com/1144753998/post-office-exam-474-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2026-latest-update… 2/20
, 2/17/26, 8:27 AM Post office exam 474 EXAM Questions and Answers (Verified Answers) Most Recent exam COMPLETE (2026) (Latest Update 202…
How would your latest manager rate The very best
your punctuality compared to other
employees?
How many jobs have you left 0
voluntarily in the last four years?
How would your latest manager rate The very best
your customer service skills
compared to others?
How would your latest manager rate The very best
your performance compared to
others employees?
How many unexcused absences are None
acceptable before and employee is
disciplined?
How long were you at your latest job I did not leave my latest job voluntarily
before voluntarily leaving?
How would your latest manager rate The very best
your verbal communication skills?
How would your latest manager rate Extremely high
your motivation to become a top
performer?
How many unexcused tardies did None
you have per month at your latest
job?
https://quizlet.com/1144753998/post-office-exam-474-exam-questions-and-answers-verified-answers-most-recent-exam-complete-2026-latest-update… 3/20
