1
MNO 3371 Final Study Set Questions with
Correct Answers | Updated (100% Correct
Answers)
What is training? Answer: A process where employees acquire
capabilities to perform their current job.
What is the focus of training? Answer: Short-term, skill-focused.
What are examples of training? Answer: On-the-job training,
courses, simulations.
What is development? Answer: Enhances overall abilities, potential,
and readiness for future roles.
What is the focus of development? Answer: Long-term growth.
What are examples of development? Answer: Mentoring, coaching,
challenging assignments, formal education.
What is a learning culture? Answer: A workplace environment that
encourages sharing knowledge, skills, and experiences.
What are the types of training? Answer: Soft skills, job/technical
skills, basic/remedial skills, legally required training.
What are soft skills? Answer: Customer service, communication,
empathy.
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, 2
What are job/technical skills? Answer: Quality procedures, IT skills,
product training.
What are basic/remedial skills? Answer: Foundational skills like
literacy or language.
What is orientation? Answer: A short-term introduction to job,
coworkers, company culture.
What is onboarding? Answer: A multi-week/month integration
process that builds productivity and engagement.
What does an employee handbook include? Answer: Introduction,
general policies, workplace conduct, compensation & benefits.
What is the Kirkpatrick 4-Level Training Evaluation Model? Answer:
A model evaluating reaction, learning, behavior, and results of
training.
What are high-potential employees (HiPos)? Answer: Individuals
with high performance and high future potential.
What is a career path? Answer: Movement of opportunities over
time.
What is a dual career ladder? Answer: Provides advancement
through management or technical expert tracks.
© 2025 All rights reserved
MNO 3371 Final Study Set Questions with
Correct Answers | Updated (100% Correct
Answers)
What is training? Answer: A process where employees acquire
capabilities to perform their current job.
What is the focus of training? Answer: Short-term, skill-focused.
What are examples of training? Answer: On-the-job training,
courses, simulations.
What is development? Answer: Enhances overall abilities, potential,
and readiness for future roles.
What is the focus of development? Answer: Long-term growth.
What are examples of development? Answer: Mentoring, coaching,
challenging assignments, formal education.
What is a learning culture? Answer: A workplace environment that
encourages sharing knowledge, skills, and experiences.
What are the types of training? Answer: Soft skills, job/technical
skills, basic/remedial skills, legally required training.
What are soft skills? Answer: Customer service, communication,
empathy.
© 2025 All rights reserved
, 2
What are job/technical skills? Answer: Quality procedures, IT skills,
product training.
What are basic/remedial skills? Answer: Foundational skills like
literacy or language.
What is orientation? Answer: A short-term introduction to job,
coworkers, company culture.
What is onboarding? Answer: A multi-week/month integration
process that builds productivity and engagement.
What does an employee handbook include? Answer: Introduction,
general policies, workplace conduct, compensation & benefits.
What is the Kirkpatrick 4-Level Training Evaluation Model? Answer:
A model evaluating reaction, learning, behavior, and results of
training.
What are high-potential employees (HiPos)? Answer: Individuals
with high performance and high future potential.
What is a career path? Answer: Movement of opportunities over
time.
What is a dual career ladder? Answer: Provides advancement
through management or technical expert tracks.
© 2025 All rights reserved
