below overvies of complaints
show in this column order complaints: descending
description & frequency: see belowzie onder per complaint the % in % & % cumulatief
Complaint nr Complaint type frequency Percentage complnr
1 Phone contact 14 12% 41 Nr 3
2 Invoice mistakes 31 27% 31 Nr 2
3 Quality / service hotel 41 36% 14 Nr1
4 Delays 10 9% 13 Nr 5
5 Quality excursion 13 11% 10 Nr 4
6 Unfriendly travel guides 6 5% 6 Nr 6
Total number of complaints 115 100%
show in this column order complaints: descending
description & frequency: see belowzie onder per complaint the % in % & % cumulatief
Complaint nr Complaint type frequency Percentage complnr
1 Phone contact 14 12% 41 Nr 3
2 Invoice mistakes 31 27% 31 Nr 2
3 Quality / service hotel 41 36% 14 Nr1
4 Delays 10 9% 13 Nr 5
5 Quality excursion 13 11% 10 Nr 4
6 Unfriendly travel guides 6 5% 6 Nr 6
Total number of complaints 115 100%
