ALABAMA FIRE COLLEGE TEST BANK COMPLETE
QUESTIONS AND ANSWERS 100% CORRECT
⫸ Concerns and complaints. Answer: should only be voiced up the
chain of command, never to subordinates.
⫸ Challenges a new officer faces. Answer: Leadership, ethics,
supervision, responsibility, and authority.
⫸ Managing Change. Answer: Verbalize personal expectations,
establish priorities, and listen to crew members
⫸ NFPA 1021, Standard for Fire Officer Professional Qualifications.
Answer: Level 1 - first-line supervisor
Level 2 - Mid-level supervisor
Level 3 - First-line manager
Level 4 - Department manager or chief
⫸ Fire Officer 1 responsibilities. Answer: Subordinates, chain of
command, organization, public, profession, family, themselves
⫸ Fire Officer 1 duties. Answer: Community and government
relations, administration, inspection and investigation, emergency
service delivery, and health and safety
,⫸ How do the company officer's roles as supervisor and subordinate
differ?. Answer: As a supervisor, the company officer is responsible
for unit members and their actions while on duty. As a subordinate,
the company officer is expected to execute orders from superior
officers
⫸ What are some of the challenges a new Company Officer 1 can
expect to face?. Answer: Leadership, ethics, supervision,
responsibility, and authority
⫸ To whom are company officers responsible?. Answer:
Subordinates, chain of command, organization, public, profession,
family, and themselves
⫸ What 6 categories of duties are outline in Fire Officer 1 of NFPA
1021?. Answer: Human Resource Management, Community and
Government Relations, Administration, Inspection and Investigation,
Emergency Service Delivery, and Health and Safety
⫸ Leader. Answer: A person who leads or directs a unit
⫸ Manager. Answer: Individual who accomplishes organizational
objectives through effective and efficient handling of material and
Human Resources
, ⫸ Supervisor. Answer: A person who is responsible for directing the
performance of other people or employees
⫸ Line personnel. Answer: Those who deliver the services to the
public or external customers
⫸ Staff personnel. Answer: Those who provide support to line
personnel and internal or external customers
⫸ Two types of decision-making models. Answer: centralized
authority and decentralized authority
⫸ Centralized Authority. Answer: Decision are made by one person
at the top of the structure
⫸ Decentralized Authority. Answer: Decisions are made at a lower
level with the effects of the decisions reported through the structure
⫸ Unity of Command. Answer: each person within an organization
reports to one, and only one, designated authority
⫸ Span of Control. Answer: The number of subordinates and/or
number of functions that one individual can effectively supervise. 1:3-
7
Optimal 1:5
QUESTIONS AND ANSWERS 100% CORRECT
⫸ Concerns and complaints. Answer: should only be voiced up the
chain of command, never to subordinates.
⫸ Challenges a new officer faces. Answer: Leadership, ethics,
supervision, responsibility, and authority.
⫸ Managing Change. Answer: Verbalize personal expectations,
establish priorities, and listen to crew members
⫸ NFPA 1021, Standard for Fire Officer Professional Qualifications.
Answer: Level 1 - first-line supervisor
Level 2 - Mid-level supervisor
Level 3 - First-line manager
Level 4 - Department manager or chief
⫸ Fire Officer 1 responsibilities. Answer: Subordinates, chain of
command, organization, public, profession, family, themselves
⫸ Fire Officer 1 duties. Answer: Community and government
relations, administration, inspection and investigation, emergency
service delivery, and health and safety
,⫸ How do the company officer's roles as supervisor and subordinate
differ?. Answer: As a supervisor, the company officer is responsible
for unit members and their actions while on duty. As a subordinate,
the company officer is expected to execute orders from superior
officers
⫸ What are some of the challenges a new Company Officer 1 can
expect to face?. Answer: Leadership, ethics, supervision,
responsibility, and authority
⫸ To whom are company officers responsible?. Answer:
Subordinates, chain of command, organization, public, profession,
family, and themselves
⫸ What 6 categories of duties are outline in Fire Officer 1 of NFPA
1021?. Answer: Human Resource Management, Community and
Government Relations, Administration, Inspection and Investigation,
Emergency Service Delivery, and Health and Safety
⫸ Leader. Answer: A person who leads or directs a unit
⫸ Manager. Answer: Individual who accomplishes organizational
objectives through effective and efficient handling of material and
Human Resources
, ⫸ Supervisor. Answer: A person who is responsible for directing the
performance of other people or employees
⫸ Line personnel. Answer: Those who deliver the services to the
public or external customers
⫸ Staff personnel. Answer: Those who provide support to line
personnel and internal or external customers
⫸ Two types of decision-making models. Answer: centralized
authority and decentralized authority
⫸ Centralized Authority. Answer: Decision are made by one person
at the top of the structure
⫸ Decentralized Authority. Answer: Decisions are made at a lower
level with the effects of the decisions reported through the structure
⫸ Unity of Command. Answer: each person within an organization
reports to one, and only one, designated authority
⫸ Span of Control. Answer: The number of subordinates and/or
number of functions that one individual can effectively supervise. 1:3-
7
Optimal 1:5
