HCA 101 review Written portion
What promotes openness to diversity in a health care profession - (correct Answer) - Self-awareness
When gathering information the health care professional must consider what major factors - (correct
Answer) - Possible responses of the person providing the information
Effects of the environment on any response
The possible sensitive nature of the required information
Conflict - (correct Answer) - A clash between opposing interests and ideas.
Guidelines when dealing with an angry client - (correct Answer) - patience and understanding
actively listening
give time and space
try to engage in conversation to figure out the problem
respect
Characteristics of an assertive person - (correct Answer) - does not want to hurt or offend others
direct, honest, and sincere communication
A "powerful non-verbal from of communication" is what? - (correct Answer) - Touch
What are the 4 Rs of reconciliation - (correct Answer) - Remember- The HISTORY
Reflect- The basis of our personal assumptions
Recognize -The effects of the power imbalance
The effects of history, evident today
Respond.- The overall goal of the healthcare professional is Person/Community-centred care
What is pitch - (correct Answer) - the highness or lowness of a sound
What are you looking for when you clarify - (correct Answer) - make something clear
ensure understanding
What promotes openness to diversity in a health care profession - (correct Answer) - Self-awareness
When gathering information the health care professional must consider what major factors - (correct
Answer) - Possible responses of the person providing the information
Effects of the environment on any response
The possible sensitive nature of the required information
Conflict - (correct Answer) - A clash between opposing interests and ideas.
Guidelines when dealing with an angry client - (correct Answer) - patience and understanding
actively listening
give time and space
try to engage in conversation to figure out the problem
respect
Characteristics of an assertive person - (correct Answer) - does not want to hurt or offend others
direct, honest, and sincere communication
A "powerful non-verbal from of communication" is what? - (correct Answer) - Touch
What are the 4 Rs of reconciliation - (correct Answer) - Remember- The HISTORY
Reflect- The basis of our personal assumptions
Recognize -The effects of the power imbalance
The effects of history, evident today
Respond.- The overall goal of the healthcare professional is Person/Community-centred care
What is pitch - (correct Answer) - the highness or lowness of a sound
What are you looking for when you clarify - (correct Answer) - make something clear
ensure understanding
