TEST BANK i i
Operations and Supply Chain Management, 17th Edition by
i i i i i i i
i F. Robert Jacobs and Richard Chase
i i i i i
i Chapters 1 - 22 | Complete
i i i i i i
, • TABLE OF CONTENTS i i
Chapter i1: iIntroduction
Chapter i2: iStrategy
Chapter i3: iDesign iof iProducts iand iServices
Chapter i4: iProjects
Chapter i5: iStrategic iCapacity iManagement
Chapter i6: iLearning iCurves
Chapter i7: iManufacturing iProcesses
Chapter i8: iFacility iLayout
Chapter i9: iService iProcesses
Chapter i10: iWaiting iLine iAnalysis iand iSimulation
Chapter i11: iProcess iDesign iand iAnalysis
Chapter i12: iQuality iManagement
Chapter i13: iStatistical iQuality iControl
Chapter i14: iLean iSupply iChains
Chapter i15: iLogistics iand iDistribution iManagement
Chapter i16: iGlobal iSourcing iand iProcurement
Chapter i17: iThe iInternet iof iThings iand iERP
Chapter i18: iForecasting
Chapter i19: iSales iand iOperations iPlanning
Chapter i20: iInventory iManagement
Chapter i21: iMaterial iRequirements iPlanning
Chapter i22: iWorkcenter iScheduling
,Chapter 01 i i
Efficiency imeans idoing ithe iright ithings ito icreate ithe imost ivalue ifor ithe icompany.
FALSE
Efficiency imeans idoing isomething iat ithe ilowest ipossible icost.
1. Effectiveness imeans idoing ithe iright ithings ito icreate ithe imost ivalue ifor ithe icompany.
TRUE
Effectiveness imeans idoing ithe iright ithings ito icreate ithe imost ivalue ifor ithe icompany.
AACSB: iAnalytical iThinking
Blooms:
iRemember
iDifficulty: i1
iEasy
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm.iTopic: iEfficiency, iEffectiveness, iand
iValue
2. A idoctor icompletes ia isurgical iprocedure ion ia ipatient iwithout ierror. iThe ipatient idies ianyway. iIn ioperations imanagement
iterms, iweicould irefer ito ithis idoctor ias ibeing iefficient ibut inot ieffective.
TRUE
Efficiency imeans idoing isomething iat ithe ilowest ipossible icost. iEffectiveness imeans idoing ithe iright ithings ito icreate ithe imost
ivalue. iTheidoctor iperformed ithe isurgery iwithout ierror. iBecause ithe ipatient idied, ino ivalue i was icreated.
AACSB: iAnalytical iThinking
Blooms:
iAnalyzeiDifficulty: i2
iMedium
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm.iTopic: iEfficiency, iEffectiveness, iand
iValue
3. A iworker ican ibe iefficient iwithout ibeing ieffective.
TRUE
Efficiency imeans idoing isomething iat ithe ilowest ipossible icost. iEffectiveness imeans idoing ithe iright ithings ito icreate ithe imost
ivalue.iThese iare idifferent ithings.
AACSB: iAnalytical
iThinking iBlooms:
iUnderstand
iDifficulty: i2
iMedium
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm. iTopic: iEfficiency, iEffectiveness, iand
iValue
, 4. A iprocess ican ibe ieffective iwithout ibeing iefficient.
TRUE
Often, imaximizing ieffectiveness iand iefficiency iat ithe isame itime icreates iconflict ibetween ithe itwo igoals. i"Being iefficient" iat ithe
icustomer iservice icounter iat ia ilocal istore ior ibank imeans iusing ithe i fewest inumber iof iclerks ipossible iat ithe icounter. iBeing
ieffective,ithough, imeans iminimizing ithe iamount iof itime icustomers ineed ito iwait iin iline.
AACSB: iAnalytical
iThinking iBlooms:
iUnderstand
iDifficulty: i2
iMedium
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm. iTopic: iEfficiency, iEffectiveness, iand
iValue
5. Operations iand isupply ichain imanagement iis idefined ias ithe idesign, ioperation, iand iimprovement iof ithe isystems ithat
icreate iandideliver ithe i firm's iprimary iproducts iand iservices.
TRUE
Operations iand isupply ichain imanagement iis idefined ias ithe idesign, ioperation, iand iimprovement iof ithe isystems ithat icreate iand
ideliverithe ifirm's iprimary iproducts iand iservices.
AACSB: iAnalytical iThinking
Blooms:
iRemember
iDifficulty: i1
iEasy
Learning iObjective: i01-01 iIdentify ithe ielements iof ioperations iand isupply ichain imanagement. i(OSCM)
Topic: iWhat iIs iOperations iand iSupply iChain iManagement?
6. The iterm i"value" irefers ito ithe irelationship ibetween iquality iand ithe iprice ipaid iby ithe iconsumer.
TRUE
Related ito iefficiency iand ieffectiveness iis ithe iconcept iof ivalue, iwhich ican ibe imetaphorically idefined ias iquality idivided iby iprice.
AACSB: iAnalytical iThinking
Blooms:
iRemember
iDifficulty: i1
iEasy
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm.iTopic: iEfficiency, iEffectiveness, iand
iValue
7. Attempting ito ibalance ithe idesire ito iefficiently iuse iresources iwhile iproviding ia ihighly ieffective iservice imay icreate iconflict
ibetweenithe itwo igoals.
TRUE
Often imaximizing ieffectiveness iand iefficiency iat ithe isame itime icreates iconflict ibetween ithe itwo igoals.
AACSB: iAnalytical iThinking
Blooms:
iAnalyze
iDifficulty: i1
iEasy
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm.iTopic: iEfficiency, iEffectiveness, iand
iValue
Operations and Supply Chain Management, 17th Edition by
i i i i i i i
i F. Robert Jacobs and Richard Chase
i i i i i
i Chapters 1 - 22 | Complete
i i i i i i
, • TABLE OF CONTENTS i i
Chapter i1: iIntroduction
Chapter i2: iStrategy
Chapter i3: iDesign iof iProducts iand iServices
Chapter i4: iProjects
Chapter i5: iStrategic iCapacity iManagement
Chapter i6: iLearning iCurves
Chapter i7: iManufacturing iProcesses
Chapter i8: iFacility iLayout
Chapter i9: iService iProcesses
Chapter i10: iWaiting iLine iAnalysis iand iSimulation
Chapter i11: iProcess iDesign iand iAnalysis
Chapter i12: iQuality iManagement
Chapter i13: iStatistical iQuality iControl
Chapter i14: iLean iSupply iChains
Chapter i15: iLogistics iand iDistribution iManagement
Chapter i16: iGlobal iSourcing iand iProcurement
Chapter i17: iThe iInternet iof iThings iand iERP
Chapter i18: iForecasting
Chapter i19: iSales iand iOperations iPlanning
Chapter i20: iInventory iManagement
Chapter i21: iMaterial iRequirements iPlanning
Chapter i22: iWorkcenter iScheduling
,Chapter 01 i i
Efficiency imeans idoing ithe iright ithings ito icreate ithe imost ivalue ifor ithe icompany.
FALSE
Efficiency imeans idoing isomething iat ithe ilowest ipossible icost.
1. Effectiveness imeans idoing ithe iright ithings ito icreate ithe imost ivalue ifor ithe icompany.
TRUE
Effectiveness imeans idoing ithe iright ithings ito icreate ithe imost ivalue ifor ithe icompany.
AACSB: iAnalytical iThinking
Blooms:
iRemember
iDifficulty: i1
iEasy
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm.iTopic: iEfficiency, iEffectiveness, iand
iValue
2. A idoctor icompletes ia isurgical iprocedure ion ia ipatient iwithout ierror. iThe ipatient idies ianyway. iIn ioperations imanagement
iterms, iweicould irefer ito ithis idoctor ias ibeing iefficient ibut inot ieffective.
TRUE
Efficiency imeans idoing isomething iat ithe ilowest ipossible icost. iEffectiveness imeans idoing ithe iright ithings ito icreate ithe imost
ivalue. iTheidoctor iperformed ithe isurgery iwithout ierror. iBecause ithe ipatient idied, ino ivalue i was icreated.
AACSB: iAnalytical iThinking
Blooms:
iAnalyzeiDifficulty: i2
iMedium
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm.iTopic: iEfficiency, iEffectiveness, iand
iValue
3. A iworker ican ibe iefficient iwithout ibeing ieffective.
TRUE
Efficiency imeans idoing isomething iat ithe ilowest ipossible icost. iEffectiveness imeans idoing ithe iright ithings ito icreate ithe imost
ivalue.iThese iare idifferent ithings.
AACSB: iAnalytical
iThinking iBlooms:
iUnderstand
iDifficulty: i2
iMedium
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm. iTopic: iEfficiency, iEffectiveness, iand
iValue
, 4. A iprocess ican ibe ieffective iwithout ibeing iefficient.
TRUE
Often, imaximizing ieffectiveness iand iefficiency iat ithe isame itime icreates iconflict ibetween ithe itwo igoals. i"Being iefficient" iat ithe
icustomer iservice icounter iat ia ilocal istore ior ibank imeans iusing ithe i fewest inumber iof iclerks ipossible iat ithe icounter. iBeing
ieffective,ithough, imeans iminimizing ithe iamount iof itime icustomers ineed ito iwait iin iline.
AACSB: iAnalytical
iThinking iBlooms:
iUnderstand
iDifficulty: i2
iMedium
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm. iTopic: iEfficiency, iEffectiveness, iand
iValue
5. Operations iand isupply ichain imanagement iis idefined ias ithe idesign, ioperation, iand iimprovement iof ithe isystems ithat
icreate iandideliver ithe i firm's iprimary iproducts iand iservices.
TRUE
Operations iand isupply ichain imanagement iis idefined ias ithe idesign, ioperation, iand iimprovement iof ithe isystems ithat icreate iand
ideliverithe ifirm's iprimary iproducts iand iservices.
AACSB: iAnalytical iThinking
Blooms:
iRemember
iDifficulty: i1
iEasy
Learning iObjective: i01-01 iIdentify ithe ielements iof ioperations iand isupply ichain imanagement. i(OSCM)
Topic: iWhat iIs iOperations iand iSupply iChain iManagement?
6. The iterm i"value" irefers ito ithe irelationship ibetween iquality iand ithe iprice ipaid iby ithe iconsumer.
TRUE
Related ito iefficiency iand ieffectiveness iis ithe iconcept iof ivalue, iwhich ican ibe imetaphorically idefined ias iquality idivided iby iprice.
AACSB: iAnalytical iThinking
Blooms:
iRemember
iDifficulty: i1
iEasy
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm.iTopic: iEfficiency, iEffectiveness, iand
iValue
7. Attempting ito ibalance ithe idesire ito iefficiently iuse iresources iwhile iproviding ia ihighly ieffective iservice imay icreate iconflict
ibetweenithe itwo igoals.
TRUE
Often imaximizing ieffectiveness iand iefficiency iat ithe isame itime icreates iconflict ibetween ithe itwo igoals.
AACSB: iAnalytical iThinking
Blooms:
iAnalyze
iDifficulty: i1
iEasy
Learning iObjective: i01-04 iEvaluate ithe iefficiency iof ia
ifirm.iTopic: iEfficiency, iEffectiveness, iand
iValue
