TEST BANK sd sd
Operations and Supply Chain Management, 17th Edition by
sd sd sd sd sd sd sd
sd F. Robert Jacobs and Richard Chase
sd sd sd sd sd
sd Chapters 1 - 22 | Complete
sd sd sd sd sd sd
, TABLE OF CONTENTS sd sd
Chapter 1: Introduction
sd sd
Chapter 2: Strategy
sd sd
Chapter 3: Design of Products and Services
sd sd sd sd sd sd
Chapter 4: Projects
sd sd
Chapter 5: Strategic Capacity Management
sd sd sd sd
Chapter 6: Learning Curves
sd sd sd
Chapter 7: Manufacturing Processes
sd sd sd
Chapter 8: Facility Layout
sd sd sd
Chapter 9: Service Processes
sd sd sd
Chapter 10: Waiting Line Analysis and Simulation
sd sd sd sd sd sd
Chapter 11: Process Design and Analysis
sd sd sd sd sd
Chapter 12: Quality Management
sd sd sd
Chapter 13: Statistical Quality Control
sd sd sd sd
Chapter 14: Lean Supply Chains
sd sd sd sd
Chapter 15: Logistics and Distribution Management
sd sd sd sd sd
Chapter 16: Global Sourcing and Procurement
sd sd sd sd sd
Chapter 17: The Internet of Things and ERP
sd sd sd sd sd sd sd
Chapter 18: Forecasting
sd sd
Chapter 19: Sales and Operations Planning
sd sd sd sd sd
Chapter 20: Inventory Management
sd sd sd
Chapter 21: Material Requirements Planning
sd sd sd sd
Chapter 22: Workcenter Scheduling
sd sd sd
,Chapter 01 sd sd
Efficiency means doing the right things to create the most value for the company.
sd sd sd sd sd sd sd sd sd sd sd sd sd
FALSE
Efficiency means doing something at the lowest possible cost.
sd sd sd sd sd sd sd sd
1. Effectiveness means doing the right things to create the most value for the company.
sd sd sd sd sd sd sd sd sd sd sd sd sd
TRUE
Effectiveness means doing the right things to create the most value for the company.
sd sd sd sd sd sd sd sd sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
RememberDiffic sd ds
ulty: 1 Easy sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm.Topic: Efficiency, Effectiveness, and
sd ds sd sd sd
Value sd
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
wecould refer to this doctor as being efficient but not effective.
sd ds sd sd sd sd sd sd sd sd sd sd
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
Thedoctor performed the surgery without error. Because the patient died, no value was created.
sd ds sd sd sd sd sd sd sd sd sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
AnalyzeDifficulty: sd ds
2 Medium sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm.Topic: Efficiency, Effectiveness, and
sd ds sd sd sd
Value sd
3. A worker can be efficient without being effective.
sd sd sd sd sd sd sd
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
value.These are different things.
sd ds sd sd sd
Analytical AACSB: sd
Thinking Blooms: sd ds
UnderstandDifficult sd ds
y: 2 Medium sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm. Topic: Efficiency, Effectiveness, and
sd ds sd sd sd
Value sd
, 4. A process can be effective without being efficient.
sd sd sd sd sd sd sd
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
effective,though, means minimizing the amount of time customers need to wait in line.
sd ds sd sd sd sd sd sd sd sd sd sd sd sd
Analytical AACSB: sd
Thinking Blooms: sd ds
UnderstandDifficult sd ds
y: 2 Medium sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm. Topic: Efficiency, Effectiveness, andsd ds sd sd sd
Value sd
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
anddeliver the firm's primary products and services.
sd ds sd sd sd sd sd sd
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
deliverthe firm's primary products and services.
sd ds sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
RememberDiffic sd ds
ulty: 1 Easy sd sd
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
sd sd sd sd sd sd sd sd sd sd sd sd
Topic: What Is Operations and Supply Chain Management? sd sd sd sd sd sd sd
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
RememberDiffic sd ds
ulty: 1 Easy sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm.Topic: Efficiency, Effectiveness, and sd ds sd sd sd
Value sd
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
betweenthe two goals.
sd ds sd sd
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
sd sd sd sd sd sd sd sd sd sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
AnalyzeDifficult sd ds
y: 1 Easy sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm.Topic: Efficiency, Effectiveness, and sd ds sd sd sd
Value sd
Operations and Supply Chain Management, 17th Edition by
sd sd sd sd sd sd sd
sd F. Robert Jacobs and Richard Chase
sd sd sd sd sd
sd Chapters 1 - 22 | Complete
sd sd sd sd sd sd
, TABLE OF CONTENTS sd sd
Chapter 1: Introduction
sd sd
Chapter 2: Strategy
sd sd
Chapter 3: Design of Products and Services
sd sd sd sd sd sd
Chapter 4: Projects
sd sd
Chapter 5: Strategic Capacity Management
sd sd sd sd
Chapter 6: Learning Curves
sd sd sd
Chapter 7: Manufacturing Processes
sd sd sd
Chapter 8: Facility Layout
sd sd sd
Chapter 9: Service Processes
sd sd sd
Chapter 10: Waiting Line Analysis and Simulation
sd sd sd sd sd sd
Chapter 11: Process Design and Analysis
sd sd sd sd sd
Chapter 12: Quality Management
sd sd sd
Chapter 13: Statistical Quality Control
sd sd sd sd
Chapter 14: Lean Supply Chains
sd sd sd sd
Chapter 15: Logistics and Distribution Management
sd sd sd sd sd
Chapter 16: Global Sourcing and Procurement
sd sd sd sd sd
Chapter 17: The Internet of Things and ERP
sd sd sd sd sd sd sd
Chapter 18: Forecasting
sd sd
Chapter 19: Sales and Operations Planning
sd sd sd sd sd
Chapter 20: Inventory Management
sd sd sd
Chapter 21: Material Requirements Planning
sd sd sd sd
Chapter 22: Workcenter Scheduling
sd sd sd
,Chapter 01 sd sd
Efficiency means doing the right things to create the most value for the company.
sd sd sd sd sd sd sd sd sd sd sd sd sd
FALSE
Efficiency means doing something at the lowest possible cost.
sd sd sd sd sd sd sd sd
1. Effectiveness means doing the right things to create the most value for the company.
sd sd sd sd sd sd sd sd sd sd sd sd sd
TRUE
Effectiveness means doing the right things to create the most value for the company.
sd sd sd sd sd sd sd sd sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
RememberDiffic sd ds
ulty: 1 Easy sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm.Topic: Efficiency, Effectiveness, and
sd ds sd sd sd
Value sd
2. A doctor completes a surgical procedure on a patient without error. The patient dies anyway. In operations management terms,
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
wecould refer to this doctor as being efficient but not effective.
sd ds sd sd sd sd sd sd sd sd sd sd
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most value.
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
Thedoctor performed the surgery without error. Because the patient died, no value was created.
sd ds sd sd sd sd sd sd sd sd sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
AnalyzeDifficulty: sd ds
2 Medium sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm.Topic: Efficiency, Effectiveness, and
sd ds sd sd sd
Value sd
3. A worker can be efficient without being effective.
sd sd sd sd sd sd sd
TRUE
Efficiency means doing something at the lowest possible cost. Effectiveness means doing the right things to create the most
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
value.These are different things.
sd ds sd sd sd
Analytical AACSB: sd
Thinking Blooms: sd ds
UnderstandDifficult sd ds
y: 2 Medium sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm. Topic: Efficiency, Effectiveness, and
sd ds sd sd sd
Value sd
, 4. A process can be effective without being efficient.
sd sd sd sd sd sd sd
TRUE
Often, maximizing effectiveness and efficiency at the same time creates conflict between the two goals. "Being efficient" at the
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
customer service counter at a local store or bank means using the fewest number of clerks possible at the counter. Being
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
effective,though, means minimizing the amount of time customers need to wait in line.
sd ds sd sd sd sd sd sd sd sd sd sd sd sd
Analytical AACSB: sd
Thinking Blooms: sd ds
UnderstandDifficult sd ds
y: 2 Medium sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm. Topic: Efficiency, Effectiveness, andsd ds sd sd sd
Value sd
5. Operations and supply chain management is defined as the design, operation, and improvement of the systems that create
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
anddeliver the firm's primary products and services.
sd ds sd sd sd sd sd sd
TRUE
Operations and supply chain management is defined as the design, operation, and improvement of the systems that create and
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
deliverthe firm's primary products and services.
sd ds sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
RememberDiffic sd ds
ulty: 1 Easy sd sd
Learning Objective: 01-01 Identify the elements of operations and supply chain management. (OSCM)
sd sd sd sd sd sd sd sd sd sd sd sd
Topic: What Is Operations and Supply Chain Management? sd sd sd sd sd sd sd
6. The term "value" refers to the relationship between quality and the price paid by the consumer.
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
TRUE
Related to efficiency and effectiveness is the concept of value, which can be metaphorically defined as quality divided by price.
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
RememberDiffic sd ds
ulty: 1 Easy sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm.Topic: Efficiency, Effectiveness, and sd ds sd sd sd
Value sd
7. Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict
sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd sd
betweenthe two goals.
sd ds sd sd
TRUE
Often maximizing effectiveness and efficiency at the same time creates conflict between the two goals.
sd sd sd sd sd sd sd sd sd sd sd sd sd sd
AACSB: Analytical Thinking sd sd
Blooms:
AnalyzeDifficult sd ds
y: 1 Easy sd sd
Learning Objective: 01-04 Evaluate the efficiency of a
sd sd sd sd sd sd sd
firm.Topic: Efficiency, Effectiveness, and sd ds sd sd sd
Value sd
