NCAR 2.0- Test Questions with Solutions(2024/25
Update)
The Feature Selection step only lists features linked to the specific VIN entered. Correct
Ans-True. Only VIN-specific features are shown.
Which steps must have been completed before you can access the Feature Presentation
section of NCAR 2.0? Correct Ans-Delivery Readiness and Feature Selection
Where in NCAR 2.0 can you access your Dealership's Service scheduling portal and schedule
your customer's 1st Service appointment? Correct Ans-Upon completion of Feature
Presentation, when a prompt offers access to the Dealership's Service scheduling portal
In the Owner Services tile
Which of the following information is NOT available for each new vehicle in Inventory?
Correct Ans-Vehicle invoice
Is NCAR 2.0 available in languages other than English? Correct Ans-Yes, the customer-
facing areas are available in Spanish as well as English for a more customized experience
The NCAR 2.0 Delivery Readiness step can be completed on your smartphone. Correct Ans-
True. By accessing NCAR 2.0 on your smartphone, you can complete the Delivery Readiness
step.
, NCAR 2.0- Test Questions with Solutions(2024/25
Update)
After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery
that includes links to manuals, guides, and other information? Correct Ans-NCAR 2.0 will
email the information to the address provided
What does "Create Lead" allow you to do? Correct Ans-Quickly create a basic customer
profile/showroom lead by entering only the customer's first and last name, along with their
email address
What does the Send Vehicle Materials button allow you to do? Correct Ans-Email
customers Digital Brochures and Competitive Comparisons
Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and
Guides for individual models
Based on survey responses, what are the benefits of using NCAR 2.0? Correct Ans-Choose
ALL
Which of the following practices are recommended when using a tablet with a customer?
Correct Ans-Choose ALL
Which of the following are true regarding how a customer can review and complete Feature
Selection? Correct Ans-Customer can review on their own at the Dealership while staff is
securing paperwork or inspecting the vehicle
Update)
The Feature Selection step only lists features linked to the specific VIN entered. Correct
Ans-True. Only VIN-specific features are shown.
Which steps must have been completed before you can access the Feature Presentation
section of NCAR 2.0? Correct Ans-Delivery Readiness and Feature Selection
Where in NCAR 2.0 can you access your Dealership's Service scheduling portal and schedule
your customer's 1st Service appointment? Correct Ans-Upon completion of Feature
Presentation, when a prompt offers access to the Dealership's Service scheduling portal
In the Owner Services tile
Which of the following information is NOT available for each new vehicle in Inventory?
Correct Ans-Vehicle invoice
Is NCAR 2.0 available in languages other than English? Correct Ans-Yes, the customer-
facing areas are available in Spanish as well as English for a more customized experience
The NCAR 2.0 Delivery Readiness step can be completed on your smartphone. Correct Ans-
True. By accessing NCAR 2.0 on your smartphone, you can complete the Delivery Readiness
step.
, NCAR 2.0- Test Questions with Solutions(2024/25
Update)
After Delivery is completed in NCAR 2.0, how does a customer receive record of the Delivery
that includes links to manuals, guides, and other information? Correct Ans-NCAR 2.0 will
email the information to the address provided
What does "Create Lead" allow you to do? Correct Ans-Quickly create a basic customer
profile/showroom lead by entering only the customer's first and last name, along with their
email address
What does the Send Vehicle Materials button allow you to do? Correct Ans-Email
customers Digital Brochures and Competitive Comparisons
Email customers Certified Pre-Owned Benefits, Quick Reference Guides, and Manuals and
Guides for individual models
Based on survey responses, what are the benefits of using NCAR 2.0? Correct Ans-Choose
ALL
Which of the following practices are recommended when using a tablet with a customer?
Correct Ans-Choose ALL
Which of the following are true regarding how a customer can review and complete Feature
Selection? Correct Ans-Customer can review on their own at the Dealership while staff is
securing paperwork or inspecting the vehicle
