Treatment Planning:
Chapter 19:
Healthcare quality: the degree to which health services for individuals and populations increase
the likelihood of desired health outcomes and are consistent with current professional knowledge
Outcomes: the anticipated benefits or results from the planned implementation of a process
National Academy of Medicine (NAM) 6 aims for a healthcare system:
1) Safe
2) Effective
3) Patient-centered
4) Timely
5) Efficient
6) Equitable
Goal of Lean (developed by Toyota) is to add value to a service, and if any resources are used for
reasons other than adding value, they are considered waste and should be eliminated from the
process
Lean 8 guiding principles:
1) All staff must be respected and valued
2) Observing the process where it takes place
3) Eliminating waste
4) Standardization
5) Communicating
6) Updating
7) Adding value for the customer
Fishbone chart: one way to display a process, visual tool used to look at cause and effect; the
problem is displayed at the head and possible causes are the bones of the fish
PDCA process = plan, do, check, act
- Long-lasting, effective change model
- Steps are simple and can be done in small increments
A3 (10 step process), also from Toyota, incorporates PDCA
Six Sigma: statistically driven improvement process
- Refers to the number of standard deviations a process is from average performance
- Framework includes define, measure, analyze, improve, and control (DMAIC)
Whichever model a facility chooses, it must be patient-centered
Chapter 19:
Healthcare quality: the degree to which health services for individuals and populations increase
the likelihood of desired health outcomes and are consistent with current professional knowledge
Outcomes: the anticipated benefits or results from the planned implementation of a process
National Academy of Medicine (NAM) 6 aims for a healthcare system:
1) Safe
2) Effective
3) Patient-centered
4) Timely
5) Efficient
6) Equitable
Goal of Lean (developed by Toyota) is to add value to a service, and if any resources are used for
reasons other than adding value, they are considered waste and should be eliminated from the
process
Lean 8 guiding principles:
1) All staff must be respected and valued
2) Observing the process where it takes place
3) Eliminating waste
4) Standardization
5) Communicating
6) Updating
7) Adding value for the customer
Fishbone chart: one way to display a process, visual tool used to look at cause and effect; the
problem is displayed at the head and possible causes are the bones of the fish
PDCA process = plan, do, check, act
- Long-lasting, effective change model
- Steps are simple and can be done in small increments
A3 (10 step process), also from Toyota, incorporates PDCA
Six Sigma: statistically driven improvement process
- Refers to the number of standard deviations a process is from average performance
- Framework includes define, measure, analyze, improve, and control (DMAIC)
Whichever model a facility chooses, it must be patient-centered
