PART 1 : FUNDAMENTALS OF MARKETING
THE SCOPE OF MARKETING
Marketing goals : finding customer needs and satisfy them better than the competition
Definition : marketing management : the art and science of choosing target markets and
getting, keeping, and growing customers through creating, delivering and communicating
superior customer value
BUILDING A CUSTOMER-ORIENTED ORGANIZATION
WHAT CAN BE MARKETED?
- Ideas
Pagina 1 van 5
, THE NEW MARKETING REALITIES
THE CHANGING FACE OF MARKETING … - MCKINSEY
CHANGING REALITIES RESULT IN NEW MARKET ENVIRONMENT
Online information, search on the go, share opninons and express
loyalty on social media, actively interact with companies, reject
marketing communication, sharing economy
Personalization through internet, collect fuller information, rach
consumers quickly and efficiently through social media, improve
recruiting and training of employees
Deregulation, pricatization, retail transformation, disintermediation &
reintermediation, private labels, mage-brands crossing the borders of
their industry
Pagina 2 van 5
THE SCOPE OF MARKETING
Marketing goals : finding customer needs and satisfy them better than the competition
Definition : marketing management : the art and science of choosing target markets and
getting, keeping, and growing customers through creating, delivering and communicating
superior customer value
BUILDING A CUSTOMER-ORIENTED ORGANIZATION
WHAT CAN BE MARKETED?
- Ideas
Pagina 1 van 5
, THE NEW MARKETING REALITIES
THE CHANGING FACE OF MARKETING … - MCKINSEY
CHANGING REALITIES RESULT IN NEW MARKET ENVIRONMENT
Online information, search on the go, share opninons and express
loyalty on social media, actively interact with companies, reject
marketing communication, sharing economy
Personalization through internet, collect fuller information, rach
consumers quickly and efficiently through social media, improve
recruiting and training of employees
Deregulation, pricatization, retail transformation, disintermediation &
reintermediation, private labels, mage-brands crossing the borders of
their industry
Pagina 2 van 5
