BRMP Certification Exam Questions with Complete Solutions

BRMP Certification Exam Questions with Complete Solutions Order Taker Role in Business & IT Strategy Phase - Answer-- Identify key stakeholders - WORK to build relationships & understanding of business/service provider (SP) Coordinator Role in Business & IT Strategy Phase - Answer-- CONTINUE to build/MAINTAIN relationships - use Gemba & provide basic guidance/advice - provide basic operational metrics - BEGIN TO look for service provider (SP)/business trends - BEGIN TO have service review meetings w/ both groups Trusted Collaborator Role in Business & IT Strategy Phase - Answer-- BEGIN TO influence and shape business demand - BEGIN TO influence and provide input into SP capability roadmapping - Provide input on trends - IDENTIFY improvements from service review meetings Strategic Partner Role in Business & IT Strategy Phase - Answer-- Be at both strategic tables - CONTINUE TO improve customer satisfaction survey scores - Provide input on analysis and measurements Order Taker Role in the Customer Engagement Phase - Answer-- Percentage increase in defining and approving business requirements - Increase in customer satisfaction surveys - Trends measured over time on a per customer basis Coordinator Role in the Customer Engagement Phase - Answer-- Gemba Walk - Identify concerns and start discussions - START TO provide guidance and advice - Work with the service provider to ensure alignment on operational metrics that can help support - Review ongoing metrics and reports Trusted Collaborator Role in the Customer Engagement Phase - Answer-- Attend internal/external service review meetings - Gather customer feedback - BEGIN TO influence discussions on functional and service level requirements - Identify and recommend improvement opportunities based on customer feedback results Strategic Partner Role in the Customer Engagement Phase - Answer-- Influence business demand and increase value realization - CONDUCT review meetings consistently - Influence strategic decision making on functional and service level requirements - Ensure proper business and operational measures are defined, captured, and reported on Order Taker Role in the P. B. T. D. Phase - Answer-- LEARN cadence of changes req. by customer - LEARN development and project management approach (SP) - Build, test and deploy new/changed service activities Coordinator Role in the P. B. T. D. Phase - Answer-- LEARN how Agile, DevOps and Lean principles improve all activities in this phase - IDENTIFY risks associated with being "out of sync" with the customer - Coordinate that the business is a part of all necessary testing Trusted Collaborator Role in the P. B. T. D. Phase - Answer-- REPRESENT customer at change meetings - Support business planning for the request of new and changed services - Support service provider planning for onboarding of new/changed services Strategic Partner Role in the P. B. T. D. Phase - Answer-- Influence the business to focus on appropriate portfolio decisions - Influence service provider on how to best meet business needs around value(quality,speed, cost) by using Agile, Lean and DevOps practices to support the plan, build, test and deploy activities Order Taker Role in the Operational Excellence Phase - Answer-- UNDERSTAND current state of the customer's expectations & the level of service provided Coordinator Role in the Operational Excellence Phase - Answer-- Major incidents POC - START identifying new methods, techniques and technology that could benefit both the service provider and the business Trusted Collaborator Role in the Operational Excellence Phase - Answer-- ENSURE internal and external service review meetings are occurring to understand challenges of the service provider and the customer's view on how well their expectations are being met Strategic Partner Role in the Operational Excellence Phase - Answer-- INFLUENCING using new methods for both the business and service provider on achieving the desired goals Order Taker Role in the Continual Improvement Phase - Answer-- UNDERSTAND current customer satisfaction levels and service provider challenges - IDENTIFY key stakeholders Coordinator Role in the Continual Improvement Phase - Answer-- LEARN continual improvements methods & techniques - Gemba walk - Provide in put into the intake of demand - Support the service provider to ensure that customer satisfaction surveys are being conducted to better understand the customers perception of the services being provided Trusted Collaborator Role in the Continual Improvement Phase - Answer-- Evaluate and provide input into: + improving customer satisfaction + business submitting demand and opportun