CHAM STUDY GUIDE EXAM QUESTIONS AND ANSWERS

CHAM STUDY GUIDE EXAM QUESTIONS AND ANSWERS HCAHPS - ANS : Hospital consumers assessment of healthcare provers and systems (established in 2002 to measure patient satisfaction levels of inpatient hospital stays) Patient Rounding - ANS post discharge or post appt phone calls, to follow up real-time on patient satisfaction issues, and to give patients the opportunity to ask questions, resulting in reduction of readmission rates Key Words at Key Times - ANS using words that explain why we do what we do in terms that demonstrate how it is important or beneficial for the patient Lobby Management - ANS AIDET - ANS acknowledge, introduce, duration, explanation, thank you Consumerism and Satisfaction Surveys - ANS