Customer Service Personal Development Plan:
What are my customer service Priority What support/resources do I need to achieve Target date for How am I getting on?
objectives? my objectives achieving my
objectives/ review date
Be more helpful to customers 3 Learning all the products we offer to customers In 2 weeks’ time Could be better
and the services. Don’t wait for them to start the
conversation, anticipate to them when entering
the store
Improve loyalty 2 Offering better discounts when hitting a certain In 2 weeks’ time Good
amount of money spent. Giving rewards when
spending over £300
1 To achieve this communication needs to be In 2 weeks’ time Need to practice more
Improve customer satisfaction improved in order to help customers as much as
I can. In order for me to improve this I will
practice at home, different ways of speaking to
customers and greeting them.
What are my customer service Priority What support/resources do I need to achieve Target date for How am I getting on?
objectives? my objectives achieving my
objectives/ review date
Be more helpful to customers 3 Learning all the products we offer to customers In 2 weeks’ time Could be better
and the services. Don’t wait for them to start the
conversation, anticipate to them when entering
the store
Improve loyalty 2 Offering better discounts when hitting a certain In 2 weeks’ time Good
amount of money spent. Giving rewards when
spending over £300
1 To achieve this communication needs to be In 2 weeks’ time Need to practice more
Improve customer satisfaction improved in order to help customers as much as
I can. In order for me to improve this I will
practice at home, different ways of speaking to
customers and greeting them.
