Samenvatting Assessment en
gespreksvoering – H6-H10
Samenva)ng Assessment en gespreksvoering – H6-H10 ......................................................... 1
H6 Beoordeling ......................................................................................................................... 4
Beoordeling en competen>emanagement ........................................................................... 5
Beoordelingssystemen .......................................................................................................... 6
Beoordelingsbeleid ........................................................................................................... 6
Type beoordelingsinstrumenten: HOE? ............................................................................ 6
Type beoordelaar: WIE? .................................................................................................... 7
Richtlijnen voor evalua>egesprek ..................................................................................... 7
Func>oneringsgesprek vs. beoordelingsgesprek .................................................................. 7
Valkuilen ............................................................................................................................ 7
Voorbereiding ................................................................................................................... 7
Gespreksvoering (fasen).................................................................................................... 8
Gespreksmethoden ............................................................................................................... 8
Beoordeelde weet niet hoe geoordeeld wordt (NOT DONE) ............................................ 8
Tell and sell (NOT DONE) ................................................................................................... 8
Tell and listen .................................................................................................................... 8
Problem solving................................................................................................................. 8
Planning and review .......................................................................................................... 8
Func>onering ........................................................................................................................ 8
Func>oneringsgesprek ...................................................................................................... 9
Evalua>e ................................................................................................................................ 9
Evalua>egesprek ............................................................................................................... 9
H7 Ontwikkeling ...................................................................................................................... 11
Inleiding (ppt)...................................................................................................................... 11
Loopbaanplan ..................................................................................................................... 12
Loopbaanbegeleiding .......................................................................................................... 12
Development Center (DC) ............................................................................................... 13
Verloop ........................................................................................................................ 13
POP (Persoonlijk OntwikkelingsPlan) .............................................................................. 13
POP-gesprek ................................................................................................................ 14
H8 Begeleiding ........................................................................................................................ 15
Begeleiding, coaching en mentoring ................................................................................... 15
1
, Begeleiding van individuele medewerkers.......................................................................... 15
Begeleiding van groepen ..................................................................................................... 15
Begeleidingsvormen............................................................................................................ 15
Cursus.............................................................................................................................. 16
Training ........................................................................................................................... 16
Teambuilding ................................................................................................................... 16
Consultancy ..................................................................................................................... 16
Counseling....................................................................................................................... 16
Coachen .......................................................................................................................... 16
Werkbegeleiding ............................................................................................................. 16
Teambegeleiding ............................................................................................................. 16
Methodische prak>jkbegeleiding.................................................................................... 16
Mentoring ....................................................................................................................... 17
Consulta>e ...................................................................................................................... 17
Supervisie ........................................................................................................................ 17
Intervisie ......................................................................................................................... 17
Beroepskeuzeadvies en loopbaanbegeleiding ................................................................ 17
Media>on/ bemiddeling ................................................................................................. 17
Begeleidingsmethodieken en -technieken .......................................................................... 17
Begeleiding en diversiteit op het werk................................................................................ 19
Media>on/ bemiddeling ..................................................................................................... 20
Bemiddelaar of scheidsrechter? ..................................................................................... 20
Het bemiddelingsproces ................................................................................................. 21
1. Oriënta>efase...................................................................................................... 21
2. Openingsfase ....................................................................................................... 21
3. Onderzoeksfase ................................................................................................... 21
4. Onderhandelingsfase .......................................................................................... 22
5. Afsluicase ............................................................................................................ 22
Valkuilen ...................................................................................................................... 22
H9 Uitdiensereding ................................................................................................................. 23
Inleiding .............................................................................................................................. 23
Soorten verloop .................................................................................................................. 23
Reten>e ............................................................................................................................... 23
Vaak voorkomende redenen van vertrek ........................................................................ 24
Vaak voorkomende redenen waarom men in een organisa>e blijf ............................... 24
2
, Exit ...................................................................................................................................... 25
Kenmerken van exitgesprek ............................................................................................ 25
Gespreksaanpak .............................................................................................................. 25
Wat met resultaten? ....................................................................................................... 26
Post exit-interview .......................................................................................................... 26
Ontslag ................................................................................................................................ 26
Het slechtnieuwsgesprek ................................................................................................ 26
Psychologie van de ontvanger (ontslagen medewerker) ............................................ 26
Valkuilen ...................................................................................................................... 28
H10 Rapportage ...................................................................................................................... 29
Inleiding .............................................................................................................................. 29
Stappenplan ........................................................................................................................ 29
Vooraf (voor je begint met schrijven) ............................................................................. 29
Beginnen met schrijven................................................................................................... 29
Rapportage >jdens instroom .............................................................................................. 29
Rapportage >jdens doorstroom .......................................................................................... 30
Rapportage >jdens uitstroom ............................................................................................. 30
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gespreksvoering – H6-H10
Samenva)ng Assessment en gespreksvoering – H6-H10 ......................................................... 1
H6 Beoordeling ......................................................................................................................... 4
Beoordeling en competen>emanagement ........................................................................... 5
Beoordelingssystemen .......................................................................................................... 6
Beoordelingsbeleid ........................................................................................................... 6
Type beoordelingsinstrumenten: HOE? ............................................................................ 6
Type beoordelaar: WIE? .................................................................................................... 7
Richtlijnen voor evalua>egesprek ..................................................................................... 7
Func>oneringsgesprek vs. beoordelingsgesprek .................................................................. 7
Valkuilen ............................................................................................................................ 7
Voorbereiding ................................................................................................................... 7
Gespreksvoering (fasen).................................................................................................... 8
Gespreksmethoden ............................................................................................................... 8
Beoordeelde weet niet hoe geoordeeld wordt (NOT DONE) ............................................ 8
Tell and sell (NOT DONE) ................................................................................................... 8
Tell and listen .................................................................................................................... 8
Problem solving................................................................................................................. 8
Planning and review .......................................................................................................... 8
Func>onering ........................................................................................................................ 8
Func>oneringsgesprek ...................................................................................................... 9
Evalua>e ................................................................................................................................ 9
Evalua>egesprek ............................................................................................................... 9
H7 Ontwikkeling ...................................................................................................................... 11
Inleiding (ppt)...................................................................................................................... 11
Loopbaanplan ..................................................................................................................... 12
Loopbaanbegeleiding .......................................................................................................... 12
Development Center (DC) ............................................................................................... 13
Verloop ........................................................................................................................ 13
POP (Persoonlijk OntwikkelingsPlan) .............................................................................. 13
POP-gesprek ................................................................................................................ 14
H8 Begeleiding ........................................................................................................................ 15
Begeleiding, coaching en mentoring ................................................................................... 15
1
, Begeleiding van individuele medewerkers.......................................................................... 15
Begeleiding van groepen ..................................................................................................... 15
Begeleidingsvormen............................................................................................................ 15
Cursus.............................................................................................................................. 16
Training ........................................................................................................................... 16
Teambuilding ................................................................................................................... 16
Consultancy ..................................................................................................................... 16
Counseling....................................................................................................................... 16
Coachen .......................................................................................................................... 16
Werkbegeleiding ............................................................................................................. 16
Teambegeleiding ............................................................................................................. 16
Methodische prak>jkbegeleiding.................................................................................... 16
Mentoring ....................................................................................................................... 17
Consulta>e ...................................................................................................................... 17
Supervisie ........................................................................................................................ 17
Intervisie ......................................................................................................................... 17
Beroepskeuzeadvies en loopbaanbegeleiding ................................................................ 17
Media>on/ bemiddeling ................................................................................................. 17
Begeleidingsmethodieken en -technieken .......................................................................... 17
Begeleiding en diversiteit op het werk................................................................................ 19
Media>on/ bemiddeling ..................................................................................................... 20
Bemiddelaar of scheidsrechter? ..................................................................................... 20
Het bemiddelingsproces ................................................................................................. 21
1. Oriënta>efase...................................................................................................... 21
2. Openingsfase ....................................................................................................... 21
3. Onderzoeksfase ................................................................................................... 21
4. Onderhandelingsfase .......................................................................................... 22
5. Afsluicase ............................................................................................................ 22
Valkuilen ...................................................................................................................... 22
H9 Uitdiensereding ................................................................................................................. 23
Inleiding .............................................................................................................................. 23
Soorten verloop .................................................................................................................. 23
Reten>e ............................................................................................................................... 23
Vaak voorkomende redenen van vertrek ........................................................................ 24
Vaak voorkomende redenen waarom men in een organisa>e blijf ............................... 24
2
, Exit ...................................................................................................................................... 25
Kenmerken van exitgesprek ............................................................................................ 25
Gespreksaanpak .............................................................................................................. 25
Wat met resultaten? ....................................................................................................... 26
Post exit-interview .......................................................................................................... 26
Ontslag ................................................................................................................................ 26
Het slechtnieuwsgesprek ................................................................................................ 26
Psychologie van de ontvanger (ontslagen medewerker) ............................................ 26
Valkuilen ...................................................................................................................... 28
H10 Rapportage ...................................................................................................................... 29
Inleiding .............................................................................................................................. 29
Stappenplan ........................................................................................................................ 29
Vooraf (voor je begint met schrijven) ............................................................................. 29
Beginnen met schrijven................................................................................................... 29
Rapportage >jdens instroom .............................................................................................. 29
Rapportage >jdens doorstroom .......................................................................................... 30
Rapportage >jdens uitstroom ............................................................................................. 30
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