POST OFFICE 474 PRACTICE EXAM QUESTIONS WITH CORRECT DETAILED ANSWERS | ALREADY GRADED A+RECENT VERSION

POST OFFICE 474 PRACTICE EXAM QUESTIONS WITH CORRECT DETAILED ANSWERS | ALREADY GRADED A+RECENT VERSION 1) A customer asks questions about shipping choices, but you do not know the answers. Which would you be most and least likely to do? - ANSWER Most: Say you do not know about shipping choices and suggest that he look on the USPS. Least: Say you will have answers tomorrow and research the shipping choices after finishing your deliveries. 2) A new employee is having trouble learning his job which forces you and others to work harder to meet production standards. Which would you be most and least likely to do? - ANSWER Most: Tell him how to do his job quicker and better. Least: Do nothing because his production should improve over time. 3) A customer is angry because the nearby Post Office does not have a product he needs today. Which would you be most and least likely to do? - ANSWER Most: Suggest an alternate product that may work. Least: Go get the product at another facility and bring it back to the customer. 4) You are to complete a task before beginning deliveries. While doing that task, you see two coworkers having trouble with a job. Which would you be most and least likely to do? - ANSWER Most: Give them only some quick advice so you can complete your task in time. Least: Ignore them and finish your task. 5) A customer complains to you about another Postal employee. Which would you be most and least likely to do? - ANSWER Most: Explain that the employee in question is really a good worker but was just having a bad day. Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster. 6) A customer moved but is not receiving his mail because he did not submit a Change of Address form. He wants you to give him his mail anyway. Which would you be most and least likely to do? - ANSWER Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address form is submitted. Least: Tell him there is nothing you can do until he submits a Change of Address form. 7) A customer on your route asks how to find something on the USPS website. Which would you be most and least likely to do? - ANSWER Most: Explain where to find it and offer to help with any other issues he may have. Least: Offer to help him find it on his computer. 8) A customer asks about status of a package that you delivered days ago. Which would you be most and least likely to do? - ANSWER Most: Show him proof of delivery and tell him he is responsible for the package once it is delivered. Least: Show him proof of delivery and ask if it might have been stolen. 9) How much experience do you have working directly with customers? - ANSWER 5-10 years 10) How would your latest manager rate your punctuality compared to other employees? - ANSWER The very best 11) How many jobs have you left voluntarily in the last four years? - ANSWER 0 12) How would your latest manager rate your customer service skills compared to others? - ANSWER The very best 13) How would your latest manager rate your performance compared to others employees? - ANSWER The very best 14) How many unexcused absences are acceptable before and employee is disciplined? - ANSWER None 15) How long were you at your latest job before voluntarily leaving? - ANSWER I did not leave my latest job voluntarily 16) Post Office - ANSWER A place where mail is delivered to and from. 17) Mail Handler - ANSWER person who helps make sure that letters and packages arrive safely at their destination. 18) Mail Carrier - ANSWER Someone who brings mail to a persons home. 19) Postmaster - ANSWER A person in charge of a national post office department. 20) Postal Clerk - ANSWER A person that keeps records and accounts for the local post office. 21) Requirements - ANSWER Pass a drug test 22) Requirements - ANSWER Speak English 23) Duties - ANSWER Sort mail and deliver to homes 24) Working Conditions - ANSWER Work in all types of weather 25) Salary - ANSWER $30,000 - $40,000 26) Able to... - ANSWER Lift up to 70 pounds 27) How would your latest manager rate your verbal communication skills? - ANSWER The very best 28) How would your latest manager rate your motivation to become a top performer? - ANSWER Extremely high 29) How would your latest manager rate the quality of your work? - ANSWER The very best 30) How many times have you been honored for high performance on the job? - ANSWER 7-10 31) How many full time jobs have you left voluntarily within one month of starting? - ANSWER 0 32) How would your latest manager rate your attendance compared to other employees? - ANSWER The very best 33) How many times have you been disciplined for violating a company policy? - ANSWER 0 34) How many times per year did you have unexcused absences at your latest job? - ANSWER None 35) What is the longest time you stayed with one employer without voluntarily leaving? - ANSWER 5 - 10 years 36) How many jobs have you left voluntarily in the last four years? - ANSWER 0 37) How long do you hope to work for the USPS? - ANSWER More than 10 years 38) I usually set challenging goals a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I usually set reasonable goals - ANSWER I usually set challenging goals c. Most like me 39) I can sometimes tell how other people feel a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I can nearly always tell how other people feel - ANSWER I can nearly always tell how other people feel d. Most like me 40) It is okay if I do not achieve my goal if I tried my best a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I set very high goals and am determined to achieve them - ANSWER I set very high goals and am determined to achieve them d. Most like me 41) I accomplish all my job duties a. Most like me b. Somewhat like me OR c. Somewhat like me d. Most like me I almost always go above and beyond my job duties - ANSWER I accomplish all my job duties c. Most like me