Post Office Exam 474 Test Questions With 100% Verified
Answers Graded A+
A customer asks questions about shipping A customer complains to you about another
choices, but you do not know the answers. Postal employee. Which would you be most and
Which would you be most and least likely to do? least likely to do? - ANSWER -Most:
- ANSWER -Most: Say you do not know Explain that the employee in question is really a
about shipping choices and suggest that he look good worker but was just having a bad day.
on the USPS. Least: Listen to his complaint, apologize, and
Least: Say you will have answers tomorrow and suggest he talk to the Postmaster.
research the shipping choices after finishing your
deliveries.
A customer moved but is not receiving his mail
because he did not submit a Change of Address
A new employee is having trouble learning his form. He wants you to give him his mail anyway.
job which forces you and others to work harder to Which would you be most and least likely to do? -
meet production standards. Which would you be ANSWER -Most: Tell him Postal policy
most and least likely to do? - ANSWER - prohibits you from giving him mail until a Change
Most: Tell him how to do his job quicker and of Address form is submitted.
better. Least: Tell him there is nothing you can do until
Least: Do nothing because his production should he submits a Change of Address form.
improve over time.
A customer on your route asks how to find
A customer is angry because the nearby Post something on the USPS website. Which would
Office does not have a product he needs today. you be most and least likely to do? -
Which would you be most and least likely to do? ANSWER -Most: Explain where to find it
- ANSWER -Most: Suggest an alternate and offer to help with any other issues he may
product that may work. have.
Least: Go get the product at another facility and Least: Offer to help him find it on his computer.
bring it back to the customer.
A customer asks about status of a package that
You are to complete a task before beginning you delivered days ago. Which would you be
deliveries. While doing that task, you see two most and least likely to do? - ANSWER -
coworkers having trouble with a job. Which would Most: Show him proof of delivery and tell him he
you be most and least likely to do? - is responsible for the package once it is
ANSWER -Most: Give them only some delivered.
quick advice so you can complete your task in Least: Show him proof of delivery and ask if it
time. might have been stolen.
Least: Ignore them and finish your task.
How much experience do you have working
, Post Office Exam 474 Test Questions With 100% Verified
Answers Graded A+
directly with customers? - ANSWER -5-10
years
How would your latest manager rate your
motivation to become a top performer? -
ANSWER -Extremely high
How would your latest manager rate your
punctuality compared to other employees? -
ANSWER -The very best
How many unexcused tardies did you have per
month at your latest job? - ANSWER -None
How many jobs have you left voluntarily in the
last four years? - ANSWER -0
How would your latest manager rate the quality of
your work? - ANSWER -The very best
How would your latest manager rate your
customer service skills compared to others? -
ANSWER -The very best How many times have you been honored for high
performance on the job? - ANSWER -7-10
How would your latest manager rate your
performance compared to others employees? - How many full time jobs have you left voluntarily
ANSWER -The very best within one month of starting? - ANSWER -0
How many unexcused absences are acceptable How would your latest manager rate your
before and employee is disciplined? - attendance compared to other employees? -
ANSWER -None ANSWER -The very best
How long were you at your latest job before How many times have you been disciplined for
voluntarily leaving? - ANSWER -I did not violating a company policy? - ANSWER -0
leave my latest job voluntarily
How many times per year did you have
How would your latest manager rate your verbal unexcused absences at your latest job? -
communication skills? - ANSWER -The ANSWER -None
very best
Answers Graded A+
A customer asks questions about shipping A customer complains to you about another
choices, but you do not know the answers. Postal employee. Which would you be most and
Which would you be most and least likely to do? least likely to do? - ANSWER -Most:
- ANSWER -Most: Say you do not know Explain that the employee in question is really a
about shipping choices and suggest that he look good worker but was just having a bad day.
on the USPS. Least: Listen to his complaint, apologize, and
Least: Say you will have answers tomorrow and suggest he talk to the Postmaster.
research the shipping choices after finishing your
deliveries.
A customer moved but is not receiving his mail
because he did not submit a Change of Address
A new employee is having trouble learning his form. He wants you to give him his mail anyway.
job which forces you and others to work harder to Which would you be most and least likely to do? -
meet production standards. Which would you be ANSWER -Most: Tell him Postal policy
most and least likely to do? - ANSWER - prohibits you from giving him mail until a Change
Most: Tell him how to do his job quicker and of Address form is submitted.
better. Least: Tell him there is nothing you can do until
Least: Do nothing because his production should he submits a Change of Address form.
improve over time.
A customer on your route asks how to find
A customer is angry because the nearby Post something on the USPS website. Which would
Office does not have a product he needs today. you be most and least likely to do? -
Which would you be most and least likely to do? ANSWER -Most: Explain where to find it
- ANSWER -Most: Suggest an alternate and offer to help with any other issues he may
product that may work. have.
Least: Go get the product at another facility and Least: Offer to help him find it on his computer.
bring it back to the customer.
A customer asks about status of a package that
You are to complete a task before beginning you delivered days ago. Which would you be
deliveries. While doing that task, you see two most and least likely to do? - ANSWER -
coworkers having trouble with a job. Which would Most: Show him proof of delivery and tell him he
you be most and least likely to do? - is responsible for the package once it is
ANSWER -Most: Give them only some delivered.
quick advice so you can complete your task in Least: Show him proof of delivery and ask if it
time. might have been stolen.
Least: Ignore them and finish your task.
How much experience do you have working
, Post Office Exam 474 Test Questions With 100% Verified
Answers Graded A+
directly with customers? - ANSWER -5-10
years
How would your latest manager rate your
motivation to become a top performer? -
ANSWER -Extremely high
How would your latest manager rate your
punctuality compared to other employees? -
ANSWER -The very best
How many unexcused tardies did you have per
month at your latest job? - ANSWER -None
How many jobs have you left voluntarily in the
last four years? - ANSWER -0
How would your latest manager rate the quality of
your work? - ANSWER -The very best
How would your latest manager rate your
customer service skills compared to others? -
ANSWER -The very best How many times have you been honored for high
performance on the job? - ANSWER -7-10
How would your latest manager rate your
performance compared to others employees? - How many full time jobs have you left voluntarily
ANSWER -The very best within one month of starting? - ANSWER -0
How many unexcused absences are acceptable How would your latest manager rate your
before and employee is disciplined? - attendance compared to other employees? -
ANSWER -None ANSWER -The very best
How long were you at your latest job before How many times have you been disciplined for
voluntarily leaving? - ANSWER -I did not violating a company policy? - ANSWER -0
leave my latest job voluntarily
How many times per year did you have
How would your latest manager rate your verbal unexcused absences at your latest job? -
communication skills? - ANSWER -The ANSWER -None
very best
