POST OFFICE EXAM 474 QUESTIONS WITH CORRECT
ANSWERS
1.A gcustomer gasks gquestions gabout gshipping gchoices, gbut gyou gdo gnot
gknow gthe ganswers. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g gANS>>Most: gSay gyou gdo gnot gknow gabout gshipping gchoices gand
gsuggest gthat ghe glook gon gthe gUSPS.
Least: gSay gyou gwill ghave ganswers gtomorrow gand gresearch gthe gshipping
gchoices gafter gfinishing gyour gdeliveries.
2.A gnew gemployee gis ghaving gtrouble glearning ghis gjob gwhich gforces gyou
gand gothers gto gwork gharder gto gmeet gproduction gstandards. gWhich gwould
gyou gbe gmost gand gleast glikely gto gdo?:
g g g g gANS>> gMost: gTell ghim ghow gto gdo ghis gjob gquicker gand gbetter.
Least: gDo gnothing gbecause ghis gproduction gshould gimprove gover gtime.
3.A gcustomer gis gangry gbecause gthe gnearby gPost gOffice gdoes gnot ghave ga
gproduct ghe gneeds gtoday. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g g g gANS>>Most: gSuggest gan galternate gproduct gthat gmay gwork.
Least: gGo gget gthe gproduct gat ganother gfacility gand gbring git gback gto gthe
gcustomer.
4.You gare gto gcomplete ga gtask gbefore gbeginning gdeliveries. gWhile gdoing
gthat gtask, gyou gsee gtwo gcoworkers ghaving gtrouble gwith ga gjob. gWhich
gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g g g gANS>> gMost: gGive gthem gonly gsome gquick gadvice gso gyou gcan
gcomplete gyour gtask gin gtime.
Least: gIgnore gthem gand gfinish gyour gtask.
5.A gcustomer gcomplains gto gyou gabout ganother gPostal gemployee. gWhich
gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g g g gANS>> gMost: gExplain gthat gthe gemployee gin gquestion gis greally ga
ggood gworker gbut gwas gjust ghaving ga gbad gday.
Least: gListen gto ghis gcomplaint, gapologize, gand gsuggest ghe gtalk gto gthe
gPostmaster.
6.A gcustomer gmoved gbut gis gnot greceiving ghis gmail gbecause ghe gdid gnot
gsubmit ga gChange gof gAddress gform. gHe gwants gyou gto ggive ghim ghis gmail
ganyway. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?: g
1 g/
g27
,POST OFFICE EXAM 474 QUESTIONS WITH CORRECT
ANSWERS
gggggANS>>Most: gTell ghim gPostal gpolicy gprohibits gyou gfrom ggiving ghim
gmail guntil ga gChange gof gAddress gform gis gsubmitted.
Least: gTell ghim gthere gis gnothing gyou gcan gdo guntil ghe gsubmits ga gChange
gof gAddress gform.
7.A gcustomer gon gyour groute gasks ghow gto gfind gsomething gon gthe gUSPS
gwebsite. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g g gANS>> gMost: gExplain gwhere gto gfind git gand goffer gto ghelp gwith gany
gother gissues ghe gmay ghave.
Least: gOffer gto ghelp ghim gfind git gon ghis gcomputer.
8.A gcustomer gasks gabout gstatus gof ga gpackage gthat gyou gdelivered gdays
gago. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g gANS>> gMost: gShow ghim gproof gof gdelivery gand gtell ghim ghe gis
gresponsible gfor gthe gpackage gonce git gis gdelivered. gLeast: gShow ghim
gproof gof gdelivery gand gask gif git gmight ghave gbeen gstolen.
9.How gmuch gexperience gdo gyou ghave gworking gdirectly gwith gcustomers?: g
g g g g g gANS>> g5-10 gyears
2 g/
g27
,POST OFFICE EXAM 474 QUESTIONS WITH CORRECT
ANSWERS
10.How gwould gyour glatest gmanager grate gyour gpunctuality gcompared gto
gother gemployees?: g
g g g g g gANS>>The gvery gbest
11.How gmany gjobs ghave gyou gleft gvoluntarily gin gthe glast gfour gyears?: g
g g gANS>>0
12.How gwould gyour glatest gmanager grate gyour gcustomer gservice gskills
gcom- gpared gto gothers?:
g g g g g g g g gANS>> gThe gvery gbest
13.How gwould gyour glatest gmanager grate gyour gperformance gcompared gto
gothers gemployees?: g
g g g g g g g g gANS>>The gvery gbest
14.How gmany gunexcused gabsences gare gacceptable gbefore gand
gemployee gis gdisciplined?: g
g g g g g g g g g gANS>>None
15.How glong gwere gyou gat gyour glatest gjob gbefore gvoluntarily gleaving?:
g g g g g g g g g gANS>> gI gdid gnot gleave gmy glatest gjob gvoluntarily
16.How gwould gyour glatest gmanager grate gyour gverbal gcommunication gskills
g-
g g g g g g g g g g g g g g g g g gANS>>The gvery gbest
17.How gwould gyour glatest gmanager grate gyour gmotivation gto gbecome ga
gtop gperformer?: g
g g g g g g g g g gANS>>Extremely ghigh
18.How gmany gunexcused gtardies gdid gyou ghave gper gmonth gat gyour glatest
gjob?-
:g
gggggg gggggggggggg ggg ANS>> gNone
19.How gwould gyour glatest gmanager grate gthe gquality gof gyour gwork?: g
3 g/
g27
ANSWERS
1.A gcustomer gasks gquestions gabout gshipping gchoices, gbut gyou gdo gnot
gknow gthe ganswers. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g gANS>>Most: gSay gyou gdo gnot gknow gabout gshipping gchoices gand
gsuggest gthat ghe glook gon gthe gUSPS.
Least: gSay gyou gwill ghave ganswers gtomorrow gand gresearch gthe gshipping
gchoices gafter gfinishing gyour gdeliveries.
2.A gnew gemployee gis ghaving gtrouble glearning ghis gjob gwhich gforces gyou
gand gothers gto gwork gharder gto gmeet gproduction gstandards. gWhich gwould
gyou gbe gmost gand gleast glikely gto gdo?:
g g g g gANS>> gMost: gTell ghim ghow gto gdo ghis gjob gquicker gand gbetter.
Least: gDo gnothing gbecause ghis gproduction gshould gimprove gover gtime.
3.A gcustomer gis gangry gbecause gthe gnearby gPost gOffice gdoes gnot ghave ga
gproduct ghe gneeds gtoday. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g g g gANS>>Most: gSuggest gan galternate gproduct gthat gmay gwork.
Least: gGo gget gthe gproduct gat ganother gfacility gand gbring git gback gto gthe
gcustomer.
4.You gare gto gcomplete ga gtask gbefore gbeginning gdeliveries. gWhile gdoing
gthat gtask, gyou gsee gtwo gcoworkers ghaving gtrouble gwith ga gjob. gWhich
gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g g g gANS>> gMost: gGive gthem gonly gsome gquick gadvice gso gyou gcan
gcomplete gyour gtask gin gtime.
Least: gIgnore gthem gand gfinish gyour gtask.
5.A gcustomer gcomplains gto gyou gabout ganother gPostal gemployee. gWhich
gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g g g gANS>> gMost: gExplain gthat gthe gemployee gin gquestion gis greally ga
ggood gworker gbut gwas gjust ghaving ga gbad gday.
Least: gListen gto ghis gcomplaint, gapologize, gand gsuggest ghe gtalk gto gthe
gPostmaster.
6.A gcustomer gmoved gbut gis gnot greceiving ghis gmail gbecause ghe gdid gnot
gsubmit ga gChange gof gAddress gform. gHe gwants gyou gto ggive ghim ghis gmail
ganyway. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?: g
1 g/
g27
,POST OFFICE EXAM 474 QUESTIONS WITH CORRECT
ANSWERS
gggggANS>>Most: gTell ghim gPostal gpolicy gprohibits gyou gfrom ggiving ghim
gmail guntil ga gChange gof gAddress gform gis gsubmitted.
Least: gTell ghim gthere gis gnothing gyou gcan gdo guntil ghe gsubmits ga gChange
gof gAddress gform.
7.A gcustomer gon gyour groute gasks ghow gto gfind gsomething gon gthe gUSPS
gwebsite. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g g gANS>> gMost: gExplain gwhere gto gfind git gand goffer gto ghelp gwith gany
gother gissues ghe gmay ghave.
Least: gOffer gto ghelp ghim gfind git gon ghis gcomputer.
8.A gcustomer gasks gabout gstatus gof ga gpackage gthat gyou gdelivered gdays
gago. gWhich gwould gyou gbe gmost gand gleast glikely gto gdo?:
g g g gANS>> gMost: gShow ghim gproof gof gdelivery gand gtell ghim ghe gis
gresponsible gfor gthe gpackage gonce git gis gdelivered. gLeast: gShow ghim
gproof gof gdelivery gand gask gif git gmight ghave gbeen gstolen.
9.How gmuch gexperience gdo gyou ghave gworking gdirectly gwith gcustomers?: g
g g g g g gANS>> g5-10 gyears
2 g/
g27
,POST OFFICE EXAM 474 QUESTIONS WITH CORRECT
ANSWERS
10.How gwould gyour glatest gmanager grate gyour gpunctuality gcompared gto
gother gemployees?: g
g g g g g gANS>>The gvery gbest
11.How gmany gjobs ghave gyou gleft gvoluntarily gin gthe glast gfour gyears?: g
g g gANS>>0
12.How gwould gyour glatest gmanager grate gyour gcustomer gservice gskills
gcom- gpared gto gothers?:
g g g g g g g g gANS>> gThe gvery gbest
13.How gwould gyour glatest gmanager grate gyour gperformance gcompared gto
gothers gemployees?: g
g g g g g g g g gANS>>The gvery gbest
14.How gmany gunexcused gabsences gare gacceptable gbefore gand
gemployee gis gdisciplined?: g
g g g g g g g g g gANS>>None
15.How glong gwere gyou gat gyour glatest gjob gbefore gvoluntarily gleaving?:
g g g g g g g g g gANS>> gI gdid gnot gleave gmy glatest gjob gvoluntarily
16.How gwould gyour glatest gmanager grate gyour gverbal gcommunication gskills
g-
g g g g g g g g g g g g g g g g g gANS>>The gvery gbest
17.How gwould gyour glatest gmanager grate gyour gmotivation gto gbecome ga
gtop gperformer?: g
g g g g g g g g g gANS>>Extremely ghigh
18.How gmany gunexcused gtardies gdid gyou ghave gper gmonth gat gyour glatest
gjob?-
:g
gggggg gggggggggggg ggg ANS>> gNone
19.How gwould gyour glatest gmanager grate gthe gquality gof gyour gwork?: g
3 g/
g27
