Post office exam 474 questions and
and answers passed
Most: Say you do not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries. - correct answer ✔✔A customer asks questions about shipping choices, but you
do not know the answers. Which would you be most and least likely to do?
Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time. - correct answer ✔✔A new
employee is having trouble learning his job which forces you and others to work harder to meet
production standards. Which would you be most and least likely to do?
Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer. - correct answer
✔✔A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do?
Most: Give them only some quick advice so you can complete your task in time.
Least: Ignore them and finish your task. - correct answer ✔✔You are to complete a task before
beginning deliveries. While doing that task, you see two coworkers having trouble with a job.
Which would you be most and least likely to do?
Most: Explain that the employee in question is really a good worker but was just having a bad
day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster. - correct answer
✔✔A customer complains to you about another Postal employee. Which would you be most
and least likely to do?
,Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address form is
submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form. - correct
answer ✔✔A customer moved but is not receiving his mail because he did not submit a Change
of Address form. He wants you to give him his mail anyway. Which would you be most and least
likely to do?
Most: Explain where to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer. - correct answer ✔✔A customer on your route
asks how to find something on the USPS website. Which would you be most and least likely to
do?
Most: Show him proof of delivery and tell him he is responsible for the package once it is
delivered.
Least: Show him proof of delivery and ask if it might have been stolen. - correct answer ✔✔A
customer asks about status of a package that you delivered days ago. Which would you be most
and least likely to do?
5-10 years - correct answer ✔✔How much experience do you have working directly with
customers?
The very best - correct answer ✔✔How would your latest manager rate your punctuality
compared to other employees?
0 - correct answer ✔✔How many jobs have you left voluntarily in the last four years?
The very best - correct answer ✔✔How would your latest manager rate your customer service
skills compared to others?
, The very best - correct answer ✔✔How would your latest manager rate your performance
compared to others employees?
None - correct answer ✔✔How many unexcused absences are acceptable before and employee
is disciplined?
I did not leave my latest job voluntarily - correct answer ✔✔How long were you at your latest
job before voluntarily leaving?
The very best - correct answer ✔✔How would your latest manager rate your verbal
communication skills?
Extremely high - correct answer ✔✔How would your latest manager rate your motivation to
become a top performer?
None - correct answer ✔✔How many unexcused tardies did you have per month at your latest
job?
The very best - correct answer ✔✔How would your latest manager rate the quality of your
work?
7-10 - correct answer ✔✔How many times have you been honored for high performance on the
job?
0 - correct answer ✔✔How many full time jobs have you left voluntarily within one month of
starting?
The very best - correct answer ✔✔How would your latest manager rate your attendance
compared to other employees?
and answers passed
Most: Say you do not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after finishing
your deliveries. - correct answer ✔✔A customer asks questions about shipping choices, but you
do not know the answers. Which would you be most and least likely to do?
Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time. - correct answer ✔✔A new
employee is having trouble learning his job which forces you and others to work harder to meet
production standards. Which would you be most and least likely to do?
Most: Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer. - correct answer
✔✔A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do?
Most: Give them only some quick advice so you can complete your task in time.
Least: Ignore them and finish your task. - correct answer ✔✔You are to complete a task before
beginning deliveries. While doing that task, you see two coworkers having trouble with a job.
Which would you be most and least likely to do?
Most: Explain that the employee in question is really a good worker but was just having a bad
day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster. - correct answer
✔✔A customer complains to you about another Postal employee. Which would you be most
and least likely to do?
,Most: Tell him Postal policy prohibits you from giving him mail until a Change of Address form is
submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form. - correct
answer ✔✔A customer moved but is not receiving his mail because he did not submit a Change
of Address form. He wants you to give him his mail anyway. Which would you be most and least
likely to do?
Most: Explain where to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer. - correct answer ✔✔A customer on your route
asks how to find something on the USPS website. Which would you be most and least likely to
do?
Most: Show him proof of delivery and tell him he is responsible for the package once it is
delivered.
Least: Show him proof of delivery and ask if it might have been stolen. - correct answer ✔✔A
customer asks about status of a package that you delivered days ago. Which would you be most
and least likely to do?
5-10 years - correct answer ✔✔How much experience do you have working directly with
customers?
The very best - correct answer ✔✔How would your latest manager rate your punctuality
compared to other employees?
0 - correct answer ✔✔How many jobs have you left voluntarily in the last four years?
The very best - correct answer ✔✔How would your latest manager rate your customer service
skills compared to others?
, The very best - correct answer ✔✔How would your latest manager rate your performance
compared to others employees?
None - correct answer ✔✔How many unexcused absences are acceptable before and employee
is disciplined?
I did not leave my latest job voluntarily - correct answer ✔✔How long were you at your latest
job before voluntarily leaving?
The very best - correct answer ✔✔How would your latest manager rate your verbal
communication skills?
Extremely high - correct answer ✔✔How would your latest manager rate your motivation to
become a top performer?
None - correct answer ✔✔How many unexcused tardies did you have per month at your latest
job?
The very best - correct answer ✔✔How would your latest manager rate the quality of your
work?
7-10 - correct answer ✔✔How many times have you been honored for high performance on the
job?
0 - correct answer ✔✔How many full time jobs have you left voluntarily within one month of
starting?
The very best - correct answer ✔✔How would your latest manager rate your attendance
compared to other employees?
