Post office 474 Exam Solved Correctly
To Score A+ 2025
A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? CORRECT ANSWERS Most: Say you
do not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. Which would you be most and least likely to do?
CORRECT ANSWERS Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do? CORRECT ANSWERS Most:
Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? CORRECT ANSWERS Most: Give them only some quick advice so you can
complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most
and least likely to do? CORRECT ANSWERS Most: Explain that the employee in
question is really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of
Address form. He wants you to give him his mail anyway. Which would you be most and
least likely to do? CORRECT ANSWERS Most: Tell him Postal policy prohibits you from
giving him mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? CORRECT ANSWERS Most: Explain where
to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? CORRECT ANSWERS Most: Show him proof of
delivery and tell him he is responsible for the package once it is delivered.
, Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? CORRECT
ANSWERS 5-10 years
How would your latest manager rate your punctuality compared to other employees?
CORRECT ANSWERS The very best
How many jobs have you left voluntarily in the last four years? CORRECT ANSWERS 0
How would your latest manager rate your customer service skills compared to others?
CORRECT ANSWERS The very best
How would your latest manager rate your performance compared to others employees?
CORRECT ANSWERS The very best
How many unexcused absences are acceptable before and employee is disciplined?
CORRECT ANSWERS None
How long were you at your latest job before voluntarily leaving? CORRECT ANSWERS
I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? CORRECT
ANSWERS The very best
How would your latest manager rate your motivation to become a top performer?
CORRECT ANSWERS Extremely high
How many unexcused tardies did you have per month at your latest job? CORRECT
ANSWERS None
How would your latest manager rate the quality of your work? CORRECT ANSWERS
The very best
How many times have you been honored for high performance on the job? CORRECT
ANSWERS 7-10
How many full time jobs have you left voluntarily within one month of starting?
CORRECT ANSWERS 0
How would your latest manager rate your attendance compared to other employees?
CORRECT ANSWERS The very best
How many times have you been disciplined for violating a company policy? CORRECT
ANSWERS 0
To Score A+ 2025
A customer asks questions about shipping choices, but you do not know the answers.
Which would you be most and least likely to do? CORRECT ANSWERS Most: Say you
do not know about shipping choices and suggest that he look on the USPS.
Least: Say you will have answers tomorrow and research the shipping choices after
finishing your deliveries.
A new employee is having trouble learning his job which forces you and others to work
harder to meet production standards. Which would you be most and least likely to do?
CORRECT ANSWERS Most: Tell him how to do his job quicker and better.
Least: Do nothing because his production should improve over time.
A customer is angry because the nearby Post Office does not have a product he needs
today. Which would you be most and least likely to do? CORRECT ANSWERS Most:
Suggest an alternate product that may work.
Least: Go get the product at another facility and bring it back to the customer.
You are to complete a task before beginning deliveries. While doing that task, you see
two coworkers having trouble with a job. Which would you be most and least likely to
do? CORRECT ANSWERS Most: Give them only some quick advice so you can
complete your task in time.
Least: Ignore them and finish your task.
A customer complains to you about another Postal employee. Which would you be most
and least likely to do? CORRECT ANSWERS Most: Explain that the employee in
question is really a good worker but was just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the Postmaster.
A customer moved but is not receiving his mail because he did not submit a Change of
Address form. He wants you to give him his mail anyway. Which would you be most and
least likely to do? CORRECT ANSWERS Most: Tell him Postal policy prohibits you from
giving him mail until a Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of Address form.
A customer on your route asks how to find something on the USPS website. Which
would you be most and least likely to do? CORRECT ANSWERS Most: Explain where
to find it and offer to help with any other issues he may have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago. Which would
you be most and least likely to do? CORRECT ANSWERS Most: Show him proof of
delivery and tell him he is responsible for the package once it is delivered.
, Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers? CORRECT
ANSWERS 5-10 years
How would your latest manager rate your punctuality compared to other employees?
CORRECT ANSWERS The very best
How many jobs have you left voluntarily in the last four years? CORRECT ANSWERS 0
How would your latest manager rate your customer service skills compared to others?
CORRECT ANSWERS The very best
How would your latest manager rate your performance compared to others employees?
CORRECT ANSWERS The very best
How many unexcused absences are acceptable before and employee is disciplined?
CORRECT ANSWERS None
How long were you at your latest job before voluntarily leaving? CORRECT ANSWERS
I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills? CORRECT
ANSWERS The very best
How would your latest manager rate your motivation to become a top performer?
CORRECT ANSWERS Extremely high
How many unexcused tardies did you have per month at your latest job? CORRECT
ANSWERS None
How would your latest manager rate the quality of your work? CORRECT ANSWERS
The very best
How many times have you been honored for high performance on the job? CORRECT
ANSWERS 7-10
How many full time jobs have you left voluntarily within one month of starting?
CORRECT ANSWERS 0
How would your latest manager rate your attendance compared to other employees?
CORRECT ANSWERS The very best
How many times have you been disciplined for violating a company policy? CORRECT
ANSWERS 0
