Post office exam 474 Questions and
answers Latest 100% verified correct
A |customer |asks |questions |about |shipping |choices, |but |you |do |not |know |the |answers.
|Which |would |you |be |most |and |least |likely |to |do? |- Most: |Say |you |do |not |know
| about |shipping |choices |and |suggest |that |he |look |on |the |USPS.
Least: |Say |you |will |have |answers |tomorrow |and |research |the |shipping |choices |after
|finishing |your |deliveries.
A | new |employee | is | having | trouble | learning |his | job | which | forces | you | and | others |to
|work |harder |to |meet |production |standards. |Which |would |you |be |most |and |least |likely |to
|do? |- Most: |Tell |him |how |to |do |his |job |quicker |and |better.
Least: | Do | nothing | because | his | production | should | improve | over | time.
A |customer |is |angry |because |the |nearby |Post |Office |does |not |have |a |product |he |needs
|today. |Which |would |you |be |most |and |least |likely |to |do? |- Most: |Suggest |an
|alternate |product |that |may |work.
Least: | Go | get | the | product | at | another | facility | and | bring | it | back | to | the | customer.
You |are |to |complete |a |task |before |beginning |deliveries. |While |doing |that |task, |you |see
|two |coworkers |having |trouble |with |a |job. |Which |would |you |be |most |and |least |likely |to
|do? |- Most: |Give | them | only | some | quick |advice | so | you | can | complete | your | task | in
|time.
Least: | Ignore | them | and | finish | your | task.
A |customer |complains |to |you |about |another |Postal |employee. |Which |would |you |be
| most |and |least |likely |to |do? |- Most: |Explain |that |the |employee |in |question |is |really |a
|good |worker |but |was |just |having |a |bad |day.
Least: | Listen | to | his | complaint, | apologize, | and | suggest | he | talk | to | the | Postmaster.
A |customer |moved |but |is |not |receiving |his |mail |because |he |did |not |submit |a |Change | of
|Address |form. |He |wants |you |to |give |him |his |mail |anyway. |Which |would |you |be | most
|and |least |likely |to |do? |- Most: |Tell |him |Postal |policy |prohibits |you |from |giving
|him |mail |until |a |Change |of |Address |form |is |submitted.
Least: |Tell |him |there |is |nothing |you |can |do |until |he |submits |a |Change |of |Address |form.
A |customer |on |your |route |asks |how |to |find |something |on |the |USPS |website. |Which
|would |you |be |most |and |least |likely |to |do? |- Most: |Explain |where |to |find |it |and |offer
|to |help |with |any |other |issues |he |may |have.
Least: | Offer | to | help | him | find | it | on | his | computer.
, A |customer |asks |about |status |of |a |package |that |you |delivered |days |ago. |Which |would
|you |be |most |and |least |likely |to |do? |- Most: |Show |him |proof |of |delivery |and |tell |him
|he |is |responsible |for |the |package |once |it |is |delivered.
Least: | Show | him | proof | of | delivery | and | ask | if | it | might | have | been | stolen.
How |much |experience |do |you |have |working |directly |with |customers? |- 5-10 |years
| How |would |your |latest |manager |rate |your |punctuality |compared |to |other |employees? |-
The | very | best
How | many | jobs | have | you | left | voluntarily | in | the | last |four | years? | - 0
How | would | your | latest |manager | rate | your | customer | service | skills | compared | to |others?
- The | very | best
How |would |your |latest |manager |rate |your |performance |compared |to |others
|employees? |- The |very |best
How |many |unexcused |absences |are |acceptable |before |and |employee |is |disciplined? |-
|None
How |long |were |you |at |your |latest |job |before |voluntarily |leaving? |- I |did |not |leave |my
|latest |job |voluntarily
How |would |your |latest |manager |rate |your |verbal |communication |skills? |- The |very
|best
How |would |your |latest |manager |rate |your |motivation |to |become |a |top |performer? |-
|Extremely |high
How |many |unexcused |tardies |did |you |have |per |month |at |your |latest |job? |- None
How |would |your |latest |manager |rate |the |quality |of |your |work? |-
| The |very |best
| How |many |times |have |you |been |honored |for |high |performance |on |the |job? |- 7-10
How | many |full | time | jobs | have | you | left | voluntarily | within | one | month |of | starting? | -
| 0
How |would |your |latest |manager |rate |your |attendance |compared |to |other |employees? |-
|The |very |best
How | many | times |have | you | been | disciplined |for | violating |a | company |policy? | - 0
How |many |times |per |year |did |you |have |unexcused |absences |at |your |latest |job? |- |None
answers Latest 100% verified correct
A |customer |asks |questions |about |shipping |choices, |but |you |do |not |know |the |answers.
|Which |would |you |be |most |and |least |likely |to |do? |- Most: |Say |you |do |not |know
| about |shipping |choices |and |suggest |that |he |look |on |the |USPS.
Least: |Say |you |will |have |answers |tomorrow |and |research |the |shipping |choices |after
|finishing |your |deliveries.
A | new |employee | is | having | trouble | learning |his | job | which | forces | you | and | others |to
|work |harder |to |meet |production |standards. |Which |would |you |be |most |and |least |likely |to
|do? |- Most: |Tell |him |how |to |do |his |job |quicker |and |better.
Least: | Do | nothing | because | his | production | should | improve | over | time.
A |customer |is |angry |because |the |nearby |Post |Office |does |not |have |a |product |he |needs
|today. |Which |would |you |be |most |and |least |likely |to |do? |- Most: |Suggest |an
|alternate |product |that |may |work.
Least: | Go | get | the | product | at | another | facility | and | bring | it | back | to | the | customer.
You |are |to |complete |a |task |before |beginning |deliveries. |While |doing |that |task, |you |see
|two |coworkers |having |trouble |with |a |job. |Which |would |you |be |most |and |least |likely |to
|do? |- Most: |Give | them | only | some | quick |advice | so | you | can | complete | your | task | in
|time.
Least: | Ignore | them | and | finish | your | task.
A |customer |complains |to |you |about |another |Postal |employee. |Which |would |you |be
| most |and |least |likely |to |do? |- Most: |Explain |that |the |employee |in |question |is |really |a
|good |worker |but |was |just |having |a |bad |day.
Least: | Listen | to | his | complaint, | apologize, | and | suggest | he | talk | to | the | Postmaster.
A |customer |moved |but |is |not |receiving |his |mail |because |he |did |not |submit |a |Change | of
|Address |form. |He |wants |you |to |give |him |his |mail |anyway. |Which |would |you |be | most
|and |least |likely |to |do? |- Most: |Tell |him |Postal |policy |prohibits |you |from |giving
|him |mail |until |a |Change |of |Address |form |is |submitted.
Least: |Tell |him |there |is |nothing |you |can |do |until |he |submits |a |Change |of |Address |form.
A |customer |on |your |route |asks |how |to |find |something |on |the |USPS |website. |Which
|would |you |be |most |and |least |likely |to |do? |- Most: |Explain |where |to |find |it |and |offer
|to |help |with |any |other |issues |he |may |have.
Least: | Offer | to | help | him | find | it | on | his | computer.
, A |customer |asks |about |status |of |a |package |that |you |delivered |days |ago. |Which |would
|you |be |most |and |least |likely |to |do? |- Most: |Show |him |proof |of |delivery |and |tell |him
|he |is |responsible |for |the |package |once |it |is |delivered.
Least: | Show | him | proof | of | delivery | and | ask | if | it | might | have | been | stolen.
How |much |experience |do |you |have |working |directly |with |customers? |- 5-10 |years
| How |would |your |latest |manager |rate |your |punctuality |compared |to |other |employees? |-
The | very | best
How | many | jobs | have | you | left | voluntarily | in | the | last |four | years? | - 0
How | would | your | latest |manager | rate | your | customer | service | skills | compared | to |others?
- The | very | best
How |would |your |latest |manager |rate |your |performance |compared |to |others
|employees? |- The |very |best
How |many |unexcused |absences |are |acceptable |before |and |employee |is |disciplined? |-
|None
How |long |were |you |at |your |latest |job |before |voluntarily |leaving? |- I |did |not |leave |my
|latest |job |voluntarily
How |would |your |latest |manager |rate |your |verbal |communication |skills? |- The |very
|best
How |would |your |latest |manager |rate |your |motivation |to |become |a |top |performer? |-
|Extremely |high
How |many |unexcused |tardies |did |you |have |per |month |at |your |latest |job? |- None
How |would |your |latest |manager |rate |the |quality |of |your |work? |-
| The |very |best
| How |many |times |have |you |been |honored |for |high |performance |on |the |job? |- 7-10
How | many |full | time | jobs | have | you | left | voluntarily | within | one | month |of | starting? | -
| 0
How |would |your |latest |manager |rate |your |attendance |compared |to |other |employees? |-
|The |very |best
How | many | times |have | you | been | disciplined |for | violating |a | company |policy? | - 0
How |many |times |per |year |did |you |have |unexcused |absences |at |your |latest |job? |- |None
