USPS virtual assessment 475.pdf file:///C:/Users/HP/Desktop/New%20Conver/USPS%20virtual%20a
USPS VIRTUAL ASSESSMENT 475
1. A customer complains that she spent 30 minutes with one of your fellow employees
who could not find the tracking information for her US PS packageeven though she
provide him with a tracking number: Best: Apologize and askher for the tracking number
retrieve the relevant information to see if there's anythingelse she needs
Worst: apologize and explain that your fellow employee is new and therefore anexperience
with such a request
2. Your fellow postal employee made several errors what you had to amend slowing
down the productivity of your work you suspect this is due to her struggling with the
new work procedures Recently introduced by your post-master: Best: Point out her
mistakes and demonstrated accurate way to completeher work for the new procedures
Worst: inform the postmaster of the situation suggested new procedures be dis-missed as this is
slowing down your work productivity
3. A customer is upset as she purchased a specific stationary set that her daughter
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1 of 5 9/18/2024, 11:25
,USPS virtual assessment 475.pdf file:///C:/Users/HP/Desktop/New%20Conver/USPS%20virtual%20a
wanted as a gift for her birthday which is today she later realized the pen is missing
from the set and she now wants to exchange it for the same complete Set which
unfortunately is out of stock: Best: Locate anotherpost office that has a specific set and tell
her that she can get it there
Worst: suggest that she make an official complaint that you will pass on to yourpostmaster
4. You have received a large delivery of new shipping supplies and have beenasked to
finish stacking them on the shelves by lunchtime while stacking you notice that your
fellow postal employee is struggling with the customersrequest: Best: give your colleague
quick guidance regarding the customers requestand return to staffing so you can complete your
task on time also ask another personemployee to get help with the customers request so you can
complete your task ontime
Worst: continue stocking the shelves in order to complete your task on time
5. A customer is expecting an important delivery according to the tracking information
the status of her package indicates it is out for delivery she was scheduled to receive her
package this morning it is now noon she is worriedher package has been misplaced: Best:
reassure her that her package is out fordelivery explained that the status would have changed if
2/2
2 of 5 9/18/2024, 11:25
USPS VIRTUAL ASSESSMENT 475
1. A customer complains that she spent 30 minutes with one of your fellow employees
who could not find the tracking information for her US PS packageeven though she
provide him with a tracking number: Best: Apologize and askher for the tracking number
retrieve the relevant information to see if there's anythingelse she needs
Worst: apologize and explain that your fellow employee is new and therefore anexperience
with such a request
2. Your fellow postal employee made several errors what you had to amend slowing
down the productivity of your work you suspect this is due to her struggling with the
new work procedures Recently introduced by your post-master: Best: Point out her
mistakes and demonstrated accurate way to completeher work for the new procedures
Worst: inform the postmaster of the situation suggested new procedures be dis-missed as this is
slowing down your work productivity
3. A customer is upset as she purchased a specific stationary set that her daughter
1/2
1 of 5 9/18/2024, 11:25
,USPS virtual assessment 475.pdf file:///C:/Users/HP/Desktop/New%20Conver/USPS%20virtual%20a
wanted as a gift for her birthday which is today she later realized the pen is missing
from the set and she now wants to exchange it for the same complete Set which
unfortunately is out of stock: Best: Locate anotherpost office that has a specific set and tell
her that she can get it there
Worst: suggest that she make an official complaint that you will pass on to yourpostmaster
4. You have received a large delivery of new shipping supplies and have beenasked to
finish stacking them on the shelves by lunchtime while stacking you notice that your
fellow postal employee is struggling with the customersrequest: Best: give your colleague
quick guidance regarding the customers requestand return to staffing so you can complete your
task on time also ask another personemployee to get help with the customers request so you can
complete your task ontime
Worst: continue stocking the shelves in order to complete your task on time
5. A customer is expecting an important delivery according to the tracking information
the status of her package indicates it is out for delivery she was scheduled to receive her
package this morning it is now noon she is worriedher package has been misplaced: Best:
reassure her that her package is out fordelivery explained that the status would have changed if
2/2
2 of 5 9/18/2024, 11:25
