ISA exam 1
A product or service that an organization's customers place a greater value on than
similar offerings from a competitor - correct answer Competitive Advantage
Evaluates an organization's strengths, weaknesses, opportunities, and threats to
identify significant influences that work for or against business strategies. - correct
answer SWOT
A model for analyzing the competitive forces within the environment in which a company
operates, to assess the potential for profitability in an industry. - correct answer
Potter's Five Forces Model
Generic business strategies that that are neither organization or industry specific and
can be applied to any business, product or service. - correct answer Potter's Three
Generic Strategies
Views a firm as a series of business processes that each add vale to the product or
service. - correct answer Value Chain Analysis
A standardized set of activities that accomplish a specific task, such as a specific
process - correct answer Business Process
What is the correct order of the Decision Making Process? - correct answer Problem
identification, data collection, develop solution, solution test, select solution,
implementation
What are the names of the three decision making levels? - correct answer Strategic,
Managerial, and Operational
A temporary activity a company undertakes to create a unique product, service, or
result. - correct answer Project
Businesses use measurements to gauge how a project is doing. These help to
determine the results of a project for success or failure with respect to meeting its goals.
What are these measurements called. - correct answer Metrics
What term is used to identify the actions of a corporation which creates an application
using artificial intelligence? - correct answer Intelligent Systems
When decisions are being made day by day, with a short term focus by low level
management, the business decision level will most likely be - correct answer
Operational
, Business decisions that are made for a long-term, multi-year impact of a corporation
would be considered ___________________ Level. - correct answer Strategic
Managerial Level business decisions, that include short term, daily, monthly, and yearly
time-frames, rely heavily on which MIS Type? - correct answer Business Intelligence
A crucial step companies perform to achieve their goals and objectives and implement
their strategies. - correct answer Critical Success Factor
Quantifiable metrics a company uses to evaluate progress toward critical success
factors. - correct answer Key Performance Indicator
Customer Facing Processes result in a product or service that is received by an
organization's ________________ customer. - correct answer external
usiness Facing Processes is invisible to the ________________ customer but is
essential to the effective management of the business. - correct answer external
Customer Facing Processes include all of the following EXCEPT which one? - correct
answer Budget Forecasting
Business Facing Processes include all of the following EXCEPT which one? - correct
answer Customer Billing
A business process that includes the tasks, activities and responsibilities that are
required to execute each step within the process is known as _____________.
Correct! - correct answer Workflow
The activity of creating a detailed flow chart or process map of a work process showing
its inputs, tasks, and activities, in a structured sequence. - correct answer Business
Process Modeling
When the Internet first started, known as Web 1.0, the websites were not very
interesting. One reason for this is the way they were built. Most all websites contained
_______________ . - correct answer static text-based information
A method of tracking the exact pattern of a consumer's navigation through a website is
known as ____________________. - correct answer Clickstream
Website managers can monitor your movement within their website. All but ONE of the
following can be tracked. Which type of data cannot be tracked by the website manager.
- correct answer The amount of money you almost spent but decided to not risk giving
your credit card information to a non-secured (HTTP) website.
A product or service that an organization's customers place a greater value on than
similar offerings from a competitor - correct answer Competitive Advantage
Evaluates an organization's strengths, weaknesses, opportunities, and threats to
identify significant influences that work for or against business strategies. - correct
answer SWOT
A model for analyzing the competitive forces within the environment in which a company
operates, to assess the potential for profitability in an industry. - correct answer
Potter's Five Forces Model
Generic business strategies that that are neither organization or industry specific and
can be applied to any business, product or service. - correct answer Potter's Three
Generic Strategies
Views a firm as a series of business processes that each add vale to the product or
service. - correct answer Value Chain Analysis
A standardized set of activities that accomplish a specific task, such as a specific
process - correct answer Business Process
What is the correct order of the Decision Making Process? - correct answer Problem
identification, data collection, develop solution, solution test, select solution,
implementation
What are the names of the three decision making levels? - correct answer Strategic,
Managerial, and Operational
A temporary activity a company undertakes to create a unique product, service, or
result. - correct answer Project
Businesses use measurements to gauge how a project is doing. These help to
determine the results of a project for success or failure with respect to meeting its goals.
What are these measurements called. - correct answer Metrics
What term is used to identify the actions of a corporation which creates an application
using artificial intelligence? - correct answer Intelligent Systems
When decisions are being made day by day, with a short term focus by low level
management, the business decision level will most likely be - correct answer
Operational
, Business decisions that are made for a long-term, multi-year impact of a corporation
would be considered ___________________ Level. - correct answer Strategic
Managerial Level business decisions, that include short term, daily, monthly, and yearly
time-frames, rely heavily on which MIS Type? - correct answer Business Intelligence
A crucial step companies perform to achieve their goals and objectives and implement
their strategies. - correct answer Critical Success Factor
Quantifiable metrics a company uses to evaluate progress toward critical success
factors. - correct answer Key Performance Indicator
Customer Facing Processes result in a product or service that is received by an
organization's ________________ customer. - correct answer external
usiness Facing Processes is invisible to the ________________ customer but is
essential to the effective management of the business. - correct answer external
Customer Facing Processes include all of the following EXCEPT which one? - correct
answer Budget Forecasting
Business Facing Processes include all of the following EXCEPT which one? - correct
answer Customer Billing
A business process that includes the tasks, activities and responsibilities that are
required to execute each step within the process is known as _____________.
Correct! - correct answer Workflow
The activity of creating a detailed flow chart or process map of a work process showing
its inputs, tasks, and activities, in a structured sequence. - correct answer Business
Process Modeling
When the Internet first started, known as Web 1.0, the websites were not very
interesting. One reason for this is the way they were built. Most all websites contained
_______________ . - correct answer static text-based information
A method of tracking the exact pattern of a consumer's navigation through a website is
known as ____________________. - correct answer Clickstream
Website managers can monitor your movement within their website. All but ONE of the
following can be tracked. Which type of data cannot be tracked by the website manager.
- correct answer The amount of money you almost spent but decided to not risk giving
your credit card information to a non-secured (HTTP) website.
