CRIS 605 PRACTICE EXAMINATION
2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ First known crisis phone line.
Answer: National Save-a-Live League (1906)
◍ Anxiety.
Answer: a noticeable increase or change in behavior
◍ Coconaut Grove nightclub fire.
Answer: Dr. Erich Lindemann's clinical assessment of survivors (1942)
◍ Community Mental Health Centers Act of 1963.
Answer: large state-run asylums were replaced by community mental health
centers
◍ Challenge Position.
Answer: a body position in which one individual is face-to-face, toe to toe,
and eye to eye in relation to another individual
◍ Classroom Model.
Answer: demonstrating physical interventions in order to show the
application of basic principals
◍ Where are the greatest number of frontline volunteers used?.
Answer: Staffing 24-hour suicide hotlines in major cities
◍ More than 75% of all crisis centers in the US report that volunteer workers
outnumber professional staff by more than __ to __.
Answer: 6 to 1
◍ Coping Model.
Answer: a model that staff members can use to guide them through the
, process of establishing Therapeutic Rapport with an individual after a crisis
individual
◍ Crisis intervention typically remains unrecognized by the public until
victims/victim advocates exert enough __, ___, or ___ pressure to cause
change.
Answer: legal, political, economic
◍ As crisis agencies become crisis organizations, they gain ___, ___, and ___.
Answer: power, prestige, notoriety
◍ Three major grassroots movements that helped shape crisis intervention into
an emerging specialty.
Answer: Alcoholics Anonymous (AA); Vietnam Veterans, Women's
movement during the 1970s
◍ Decision-Making Matrix.
Answer: a tool that can help staff reach objective critical decisions about
risks
◍ Defensive Level.
Answer: the beginning stage of loss of rationality. At this stage, an
individual often becomes belligerent and challenges authority. It is the
second level in the Crisis Development Model
◍ Directive Staff Attitude/Approach.
Answer: an approach in which a staff member takes control of a potentially
escalating situation. It is the recommended staff attitude/approach to an
individual at the Defensive level.
◍ Disengagement.
Answer: the use of a physical intervention to gain a release from any holding
situation while minimizing risk of pain or injury in situations in which the
behavior has been assessed as a lower, medium, or higher risk to self or
others.
◍ Empathic Listening.
, Answer: an active process to discern what a person is saying
◍ Grab/hold.
Answer: a situation in which another person maintains physical contact
without consent and there is the intentional or unintentional risk of harm to a
part of one's body
◍ Large influx of crisis organizations from the ____s to _____s.
Answer: 1970s-1990s
◍ Haptics.
Answer: communication through touch; a form of nonverbal communication
◍ Higher-Level Holding.
Answer: physical intervention necessary to restrict a person's range of
movement in relation to high-risk behavior as determined by a behavioral
risk assessment.
◍ Integrated Experience.
Answer: the concept that behaviors and attitudes of staff impact behaviors
and attitudes of those in their care and vice versa
◍ What caused the large influx of crisis organizations in the 1970s-1990s?.
Answer: recognition that immediate intervention is essential in alleviating
stress related to trauma
◍ Crisis response grows from _____ efforts to _____ ______ as the need for
organization grows.
Answer: all-volunteer; bureaucratic institutions
◍ Professional recognition within the helping fields.
Answer: Division 56: Trauma Psychology, American Psychology
Association (2006) Accreditation standards set by the Council for
Accreditation of Counseling & Educationally Related Programs (2009) and
National Association of School Psychologists (2010)
◍ ____ has a significant influence on public consciousness.
Answer: media
2026 QUESTIONS WITH ANSWERS
GRADED A+
◍ First known crisis phone line.
Answer: National Save-a-Live League (1906)
◍ Anxiety.
Answer: a noticeable increase or change in behavior
◍ Coconaut Grove nightclub fire.
Answer: Dr. Erich Lindemann's clinical assessment of survivors (1942)
◍ Community Mental Health Centers Act of 1963.
Answer: large state-run asylums were replaced by community mental health
centers
◍ Challenge Position.
Answer: a body position in which one individual is face-to-face, toe to toe,
and eye to eye in relation to another individual
◍ Classroom Model.
Answer: demonstrating physical interventions in order to show the
application of basic principals
◍ Where are the greatest number of frontline volunteers used?.
Answer: Staffing 24-hour suicide hotlines in major cities
◍ More than 75% of all crisis centers in the US report that volunteer workers
outnumber professional staff by more than __ to __.
Answer: 6 to 1
◍ Coping Model.
Answer: a model that staff members can use to guide them through the
, process of establishing Therapeutic Rapport with an individual after a crisis
individual
◍ Crisis intervention typically remains unrecognized by the public until
victims/victim advocates exert enough __, ___, or ___ pressure to cause
change.
Answer: legal, political, economic
◍ As crisis agencies become crisis organizations, they gain ___, ___, and ___.
Answer: power, prestige, notoriety
◍ Three major grassroots movements that helped shape crisis intervention into
an emerging specialty.
Answer: Alcoholics Anonymous (AA); Vietnam Veterans, Women's
movement during the 1970s
◍ Decision-Making Matrix.
Answer: a tool that can help staff reach objective critical decisions about
risks
◍ Defensive Level.
Answer: the beginning stage of loss of rationality. At this stage, an
individual often becomes belligerent and challenges authority. It is the
second level in the Crisis Development Model
◍ Directive Staff Attitude/Approach.
Answer: an approach in which a staff member takes control of a potentially
escalating situation. It is the recommended staff attitude/approach to an
individual at the Defensive level.
◍ Disengagement.
Answer: the use of a physical intervention to gain a release from any holding
situation while minimizing risk of pain or injury in situations in which the
behavior has been assessed as a lower, medium, or higher risk to self or
others.
◍ Empathic Listening.
, Answer: an active process to discern what a person is saying
◍ Grab/hold.
Answer: a situation in which another person maintains physical contact
without consent and there is the intentional or unintentional risk of harm to a
part of one's body
◍ Large influx of crisis organizations from the ____s to _____s.
Answer: 1970s-1990s
◍ Haptics.
Answer: communication through touch; a form of nonverbal communication
◍ Higher-Level Holding.
Answer: physical intervention necessary to restrict a person's range of
movement in relation to high-risk behavior as determined by a behavioral
risk assessment.
◍ Integrated Experience.
Answer: the concept that behaviors and attitudes of staff impact behaviors
and attitudes of those in their care and vice versa
◍ What caused the large influx of crisis organizations in the 1970s-1990s?.
Answer: recognition that immediate intervention is essential in alleviating
stress related to trauma
◍ Crisis response grows from _____ efforts to _____ ______ as the need for
organization grows.
Answer: all-volunteer; bureaucratic institutions
◍ Professional recognition within the helping fields.
Answer: Division 56: Trauma Psychology, American Psychology
Association (2006) Accreditation standards set by the Council for
Accreditation of Counseling & Educationally Related Programs (2009) and
National Association of School Psychologists (2010)
◍ ____ has a significant influence on public consciousness.
Answer: media
