BUS 305 FINAL QUESTIONS WITH VERIFIED
ANSWERS
Identify and fully describe the four steps taken in solving a business problem. - answers
- problem identification - understand what kind of problem exists. Before problems are
solved, there must be agreement that a problem exists, about what the problem is,
about what its causes are, and about what can be done about the problem given the
limited resources
Solution design - there are usually a great deal of solutions to any one problem. As
many different options should be considered as possible. This will increase the chance
of being able to effectively solve all aspects of a problem especially large scale
Solution evaluation and choice - choosing the best solution for one's business. Things to
consider include: cost, feasibility, and time. Also it is crucial to monitor the support of
workers and managers behind the selected solution.
Implementation - involves building the solution and introducing it into the business.
Purchasing and building of new software is necessary here. Change management is
also an important step at this point. This includes restraining employees on how the
business now runs including becoming familiar with new software systems or even
hiring or firing employees depending on the needs and goals of the company.
Identify the three levels in an organization and identify and fully describe the four
different types of business information systems used by these different levels. - answers
- the three levels of management in a company are:
Senior management - makes long range strategic decisions about products and
services as well as ensures financial performance of a firm
Middle management - carries out the programs and plans of the senior management.
Consists of knowledge workers: engineers, scientists, or architects
Operational management - responsible for monitoring the daily activities of the firm.
Consists of data workers: secretaries or clerks. Consists of service workers: cashiers or
janitors
Four types of information systems:
Transaction processing system: computerized systems that perform and record the
daily routine transactions necessary to conduct the business, they serve the operational
level. Tracks the flow of transactions within the business
, Management information systems - provides reports in organizational performance to
help middle management monitor and control the business and predict the future of the
business. Takes the individual data collected by tps and forms it into reports
Decision support systems - information systems at the organization's management level
that combine data and sophisticated analytical models or data analysis tools to support
semi structured and unstructured decision making. Combines tps and mis adding in dat
from external sources.
Executive support systems - information systems at the organization's strategic level
designed to address unstructured decision making through advanced graphics and
communications. Help senior managers make non-routine decisions. Meant to combine
tps and dss information and include information covering all aspects of a problem and
the solution
Discuss the full impact of the internet on the five separate areas of the competitive
forces model. - answers - substitute products or services - enable new substitutes to
emerge with new approaches to meeting needs and performing functions
Customers bargaining power - shifts bargaining power to the customer due to the
availability of global price and product information
Suppliers bargaining power - loses power to customers, but can benefit from reduced
barriers of entries and the elimination of distributors
Threat of new entrants - reduces barriers to entry, ie need for sales force, access to
channels, and many physical assets. It provides a technology for driving business
processes that make other things easier to do
Positioning and rivalry among existing users - widens the geographic market, increasing
the number of competitors and reducing differences among them. Puts pressure to
compete on price
List and fully describe the five moral dimensions of the information age. - answers -
information rights and obligations - what information rights do individuals and
businesses have? Can they protect them?
Property right and obligations - how will traditional intellectual rights be protected
Accountability and control - who will be held accountable and liable for all damage done
to information and property rights
System quality - what standards should we demand to protect the information rights of
individuals and society
ANSWERS
Identify and fully describe the four steps taken in solving a business problem. - answers
- problem identification - understand what kind of problem exists. Before problems are
solved, there must be agreement that a problem exists, about what the problem is,
about what its causes are, and about what can be done about the problem given the
limited resources
Solution design - there are usually a great deal of solutions to any one problem. As
many different options should be considered as possible. This will increase the chance
of being able to effectively solve all aspects of a problem especially large scale
Solution evaluation and choice - choosing the best solution for one's business. Things to
consider include: cost, feasibility, and time. Also it is crucial to monitor the support of
workers and managers behind the selected solution.
Implementation - involves building the solution and introducing it into the business.
Purchasing and building of new software is necessary here. Change management is
also an important step at this point. This includes restraining employees on how the
business now runs including becoming familiar with new software systems or even
hiring or firing employees depending on the needs and goals of the company.
Identify the three levels in an organization and identify and fully describe the four
different types of business information systems used by these different levels. - answers
- the three levels of management in a company are:
Senior management - makes long range strategic decisions about products and
services as well as ensures financial performance of a firm
Middle management - carries out the programs and plans of the senior management.
Consists of knowledge workers: engineers, scientists, or architects
Operational management - responsible for monitoring the daily activities of the firm.
Consists of data workers: secretaries or clerks. Consists of service workers: cashiers or
janitors
Four types of information systems:
Transaction processing system: computerized systems that perform and record the
daily routine transactions necessary to conduct the business, they serve the operational
level. Tracks the flow of transactions within the business
, Management information systems - provides reports in organizational performance to
help middle management monitor and control the business and predict the future of the
business. Takes the individual data collected by tps and forms it into reports
Decision support systems - information systems at the organization's management level
that combine data and sophisticated analytical models or data analysis tools to support
semi structured and unstructured decision making. Combines tps and mis adding in dat
from external sources.
Executive support systems - information systems at the organization's strategic level
designed to address unstructured decision making through advanced graphics and
communications. Help senior managers make non-routine decisions. Meant to combine
tps and dss information and include information covering all aspects of a problem and
the solution
Discuss the full impact of the internet on the five separate areas of the competitive
forces model. - answers - substitute products or services - enable new substitutes to
emerge with new approaches to meeting needs and performing functions
Customers bargaining power - shifts bargaining power to the customer due to the
availability of global price and product information
Suppliers bargaining power - loses power to customers, but can benefit from reduced
barriers of entries and the elimination of distributors
Threat of new entrants - reduces barriers to entry, ie need for sales force, access to
channels, and many physical assets. It provides a technology for driving business
processes that make other things easier to do
Positioning and rivalry among existing users - widens the geographic market, increasing
the number of competitors and reducing differences among them. Puts pressure to
compete on price
List and fully describe the five moral dimensions of the information age. - answers -
information rights and obligations - what information rights do individuals and
businesses have? Can they protect them?
Property right and obligations - how will traditional intellectual rights be protected
Accountability and control - who will be held accountable and liable for all damage done
to information and property rights
System quality - what standards should we demand to protect the information rights of
individuals and society
