ISDS 3115 EXAM 1 QUESTIONS WITH VERIFIED
ANSWERS
At Hard Rock Café, tasks that reflect operations or operations management include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above - Answers - e. all of the above
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above - Answers - d. preparing employee schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusivel - Answers - d. to all firms, whether
manufacturing and service
Which of the following are the primary functions of all organizations?
a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing - Answers - d.
marketing, operations, and finance/accounting
Budgeting, paying the bills, and collection of funds are activities associated with the
a. management function
b. control function
c. finance/accounting function
d. production/operations function
e. staffing function - Answers - c. finance/accounting function
Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
,b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients - Answers - a. advertising and promotion
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization's products or services
e. securing monetary resources - Answers - d. generating the demand for the
organization's products or services
Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do
d. learning about a costly part of the enterprise
e. all of the above - Answers - d. learning about a costly part of the enterprise
Reasons to study Operations Management include learning about
a. why people organize themselves for productive enterprise
b. how goods and services are produced
c. what operations managers do
d. a costly part of the enterprise
e. all of the above - Answers - e. all of the above
The five elements in the management process are
a. plan, direct, update, lead, and supervise
b. accounting/finance, marketing, operations, and management
c. organize, plan, control, staff, and manage
d. plan, organize, staff, lead, and control
e. plan, lead, organize, manage, and control - Answers - d. plan, organize, staff, lead,
and control
Illiteracy and poor diets have been known to cost countries up to what percent of their
productivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50% - Answers - d. 20%
Which of the following is not an element of the management process?
a. controlling
b. leading
,c. planning
d. pricing
e. staffing - Answers - d. pricing
An operations manager is not likely to be involved in
a. the design of goods and services to satisfy customers' wants and needs
b. the quality of goods and services to satisfy customers' wants and needs
c. the identification of customers' wants and needs
d. work scheduling to meet the due dates promised to customers
e. maintenance schedules - Answers - c. the identification of customers' wants and
needs
All of the following decisions fall within the scope of operations management except for
a. financial analysis
b. design of goods and processes
c. location of facilities
d. managing quality
e. All of the above fall within the scope of operations management. - Answers - a.
financial analysis
The Ten Critical Decisions of Operations Management include
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Managing quality
e. all of the above - Answers - e. all of the above
Which of the following is not one of The Ten Critical Decisions of Operations
Management?
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Mass customization
e. Supply chain management - Answers - d. Mass customization
The Ten Critical Decisions of Operations Management include
a. Finance/accounting
b. Advertising
c. Process and capacity design
d. Pricing
e. all of the above - Answers - c. Process and capacity design
Walter Shewhart is listed among the important people of operations management
because of his contributions to
a. assembly line production
b. measuring the productivity in the service sector
, c. just-in-time inventory methods
d. statistical quality control
e. all of the above - Answers - d. statistical quality control
Walter Shewhart, in the _____, provided the foundations for ______ in operations
management.
a. 1920s; statistical sampling
b. United Kingdom; mass production
c. U.S. Army; logistics
d. nineteenth century; interchangeable parts
e. none of the above - Answers - a. 1920s; statistical sampling
Eli Whitney, in the _____, provided the foundations for ______ in operations
management.
a. 1920s; statistical sampling
b. United Kingdom; mass production
c. U.S. Army; logistics
d. nineteenth century; interchangeable parts
e. none of the above - Answers - d. nineteenth century; interchangeable parts
The person most responsible for popularizing interchangeable parts in manufacturing
was
a. Frederick Winslow Taylor
b. Henry Ford
c. Eli Whitney
d. Whitney Houston
e. Lillian Gilbreth - Answers - c. Eli Whitney
The "Father of Scientific Management" is
a. Henry Ford
b. Frederick W. Taylor
c. W. Edwards Deming
d. Frank Gilbreth
e. just a figure of speech, not a reference to a person - Answers - b. Frederick W.
Taylor
Henry Ford is noted for his contributions to
a. standardization of parts
b. statistical quality control
c. assembly line operations
d. scientific management
e. time and motion studies - Answers - c. assembly line operations
Who among the following is associated with contributions to quality control in operations
management?
a. Charles Babbage
ANSWERS
At Hard Rock Café, tasks that reflect operations or operations management include
a. designing meals
b. testing meals (recipes)
c. analyzing meals for the cost of ingredients
d. preparing employee schedules
e. all of the above - Answers - e. all of the above
An operations task performed at Hard Rock Café is
a. borrowing funds to build a new restaurant
b. advertising changes in the restaurant menu
c. calculating restaurant profit and loss
d. preparing employee schedules
e. all of the above - Answers - d. preparing employee schedules
Operations management is applicable
a. mostly to the service sector
b. to services exclusively
c. mostly to the manufacturing sector
d. to all firms, whether manufacturing and service
e. to the manufacturing sector exclusivel - Answers - d. to all firms, whether
manufacturing and service
Which of the following are the primary functions of all organizations?
a. operations, marketing, and human resources
b. marketing, human resources, and finance/accounting
c. sales, quality control, and operations
d. marketing, operations, and finance/accounting
e. research and development, finance/accounting, and purchasing - Answers - d.
marketing, operations, and finance/accounting
Budgeting, paying the bills, and collection of funds are activities associated with the
a. management function
b. control function
c. finance/accounting function
d. production/operations function
e. staffing function - Answers - c. finance/accounting function
Which of the following would not be an operations function in a fast-food restaurant?
a. advertising and promotion
,b. designing the layout of the facility
c. maintaining equipment
d. making hamburgers and fries
e. purchasing ingredients - Answers - a. advertising and promotion
The marketing function's main concern is with
a. producing goods or providing services
b. procuring materials, supplies, and equipment
c. building and maintaining a positive image
d. generating the demand for the organization's products or services
e. securing monetary resources - Answers - d. generating the demand for the
organization's products or services
Reasons to study Operations Management include
a. studying why people organize themselves for free enterprise
b. knowing how goods and services are consumed
c. understanding what human resource managers do
d. learning about a costly part of the enterprise
e. all of the above - Answers - d. learning about a costly part of the enterprise
Reasons to study Operations Management include learning about
a. why people organize themselves for productive enterprise
b. how goods and services are produced
c. what operations managers do
d. a costly part of the enterprise
e. all of the above - Answers - e. all of the above
The five elements in the management process are
a. plan, direct, update, lead, and supervise
b. accounting/finance, marketing, operations, and management
c. organize, plan, control, staff, and manage
d. plan, organize, staff, lead, and control
e. plan, lead, organize, manage, and control - Answers - d. plan, organize, staff, lead,
and control
Illiteracy and poor diets have been known to cost countries up to what percent of their
productivity?
a. 2%
b. 5%
c. 10%
d. 20%
e. 50% - Answers - d. 20%
Which of the following is not an element of the management process?
a. controlling
b. leading
,c. planning
d. pricing
e. staffing - Answers - d. pricing
An operations manager is not likely to be involved in
a. the design of goods and services to satisfy customers' wants and needs
b. the quality of goods and services to satisfy customers' wants and needs
c. the identification of customers' wants and needs
d. work scheduling to meet the due dates promised to customers
e. maintenance schedules - Answers - c. the identification of customers' wants and
needs
All of the following decisions fall within the scope of operations management except for
a. financial analysis
b. design of goods and processes
c. location of facilities
d. managing quality
e. All of the above fall within the scope of operations management. - Answers - a.
financial analysis
The Ten Critical Decisions of Operations Management include
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Managing quality
e. all of the above - Answers - e. all of the above
Which of the following is not one of The Ten Critical Decisions of Operations
Management?
a. Layout strategy
b. Maintenance
c. Process and capacity design
d. Mass customization
e. Supply chain management - Answers - d. Mass customization
The Ten Critical Decisions of Operations Management include
a. Finance/accounting
b. Advertising
c. Process and capacity design
d. Pricing
e. all of the above - Answers - c. Process and capacity design
Walter Shewhart is listed among the important people of operations management
because of his contributions to
a. assembly line production
b. measuring the productivity in the service sector
, c. just-in-time inventory methods
d. statistical quality control
e. all of the above - Answers - d. statistical quality control
Walter Shewhart, in the _____, provided the foundations for ______ in operations
management.
a. 1920s; statistical sampling
b. United Kingdom; mass production
c. U.S. Army; logistics
d. nineteenth century; interchangeable parts
e. none of the above - Answers - a. 1920s; statistical sampling
Eli Whitney, in the _____, provided the foundations for ______ in operations
management.
a. 1920s; statistical sampling
b. United Kingdom; mass production
c. U.S. Army; logistics
d. nineteenth century; interchangeable parts
e. none of the above - Answers - d. nineteenth century; interchangeable parts
The person most responsible for popularizing interchangeable parts in manufacturing
was
a. Frederick Winslow Taylor
b. Henry Ford
c. Eli Whitney
d. Whitney Houston
e. Lillian Gilbreth - Answers - c. Eli Whitney
The "Father of Scientific Management" is
a. Henry Ford
b. Frederick W. Taylor
c. W. Edwards Deming
d. Frank Gilbreth
e. just a figure of speech, not a reference to a person - Answers - b. Frederick W.
Taylor
Henry Ford is noted for his contributions to
a. standardization of parts
b. statistical quality control
c. assembly line operations
d. scientific management
e. time and motion studies - Answers - c. assembly line operations
Who among the following is associated with contributions to quality control in operations
management?
a. Charles Babbage
