HA 3341 MID-TERM CH. 1-6 ACCURATE AND VERIFIED
QUESTIONS
What is a NA? - Answers - -the process of determining the cause, extent, and
appropriate cure for org problems.
A NA is the _______ of any training program - Answers - Core
A NA gives you ____________ - Answers - the basis for program development and
establishes the criteria for measuring the success of the program after completion
Why conduct a NA? - Answers - - determine whether training is needed
-determine cause of poor performance
-determine content and scope of training
-determine desired training outcomes
-provide basis of measurement
-gain management support
5 Steps in the NA process - Answers - 1. Identify the problem/need -
2. Determine NA design
3. Collect Data
4. Analyze data
5. Provide feedback
A NA serves as the _______ for program developmen.t - Answers - basis/core
A NA identifies the gap between ________ and _________ performance. - Answers -
actual & desired
A NA provides ________for measuring program success. - Answers - criteria
Start with an ________________, that is, the business impact of the training need. -
Answers - organizational context
5 methods to assess training needs: - Answers - 1. surveys
2. interviews
3. observations
4. questionnaires
5. performance data
Various sources of input include: - Answers - 1. senior management
2. co-workers
3. vendors
4. HR professionals
, 5. competitors
6. industry experts
Pedagogical (child) Model: - Answers - - the teacher is responsible
-the learning has little experience so the teacher is the expert
-"information dump"
-people motivated to learn bc they need to pass a test
-learning is info. centered
-motivation to learn is largely external
Andragogical (man) Model: - Answers - -adults are 100% responsible for learning
-Self directed, collaborative learning
-adults seek KSAs they need
-adults are internally motivated
Ways to increase your own style flexibility: - Answers - - identify your own learning style
first
-adapt to your audience and adjust your training based on their learning styles
Feelers: - Answers - -people-oriented, expressive, focus on feelings and emotions.
-enjoy affective learning and gravitate toward experiences that explore people's
attitudes/emotions.
-feelers thrive in an open, unstructured learning environment & appreciate group
activities
Observers: - Answers - -like to watch and listen.
-tend to be reserved/quiet and will take their time before participating
-generally right on target when they do decide to participate
-enjoy learning experiences that allow them to consider various ideas and opinions
-seem to thrive on learning through discovery
Doers: - Answers - -like to be actively involved in the learning process
-will take charge in group activities
-they like information presented clearly and concisely and become impatient with drawn
out discussions
Thinkers: - Answers - -rely on logic and reason
-they like the opportunity to share ideas and concepts
-prefer activities that require them to analyze and evaluate
-will question the rationale behind activities and will challenge statements they perceive
to be too general or w/o substance
-prefer to work independently or quietly & question the relevance of role play or
simulations
Perceptual modalities: - Answers - 1. visual - graphs, photos, demos
2. print - texts, paper/pencil exercises
QUESTIONS
What is a NA? - Answers - -the process of determining the cause, extent, and
appropriate cure for org problems.
A NA is the _______ of any training program - Answers - Core
A NA gives you ____________ - Answers - the basis for program development and
establishes the criteria for measuring the success of the program after completion
Why conduct a NA? - Answers - - determine whether training is needed
-determine cause of poor performance
-determine content and scope of training
-determine desired training outcomes
-provide basis of measurement
-gain management support
5 Steps in the NA process - Answers - 1. Identify the problem/need -
2. Determine NA design
3. Collect Data
4. Analyze data
5. Provide feedback
A NA serves as the _______ for program developmen.t - Answers - basis/core
A NA identifies the gap between ________ and _________ performance. - Answers -
actual & desired
A NA provides ________for measuring program success. - Answers - criteria
Start with an ________________, that is, the business impact of the training need. -
Answers - organizational context
5 methods to assess training needs: - Answers - 1. surveys
2. interviews
3. observations
4. questionnaires
5. performance data
Various sources of input include: - Answers - 1. senior management
2. co-workers
3. vendors
4. HR professionals
, 5. competitors
6. industry experts
Pedagogical (child) Model: - Answers - - the teacher is responsible
-the learning has little experience so the teacher is the expert
-"information dump"
-people motivated to learn bc they need to pass a test
-learning is info. centered
-motivation to learn is largely external
Andragogical (man) Model: - Answers - -adults are 100% responsible for learning
-Self directed, collaborative learning
-adults seek KSAs they need
-adults are internally motivated
Ways to increase your own style flexibility: - Answers - - identify your own learning style
first
-adapt to your audience and adjust your training based on their learning styles
Feelers: - Answers - -people-oriented, expressive, focus on feelings and emotions.
-enjoy affective learning and gravitate toward experiences that explore people's
attitudes/emotions.
-feelers thrive in an open, unstructured learning environment & appreciate group
activities
Observers: - Answers - -like to watch and listen.
-tend to be reserved/quiet and will take their time before participating
-generally right on target when they do decide to participate
-enjoy learning experiences that allow them to consider various ideas and opinions
-seem to thrive on learning through discovery
Doers: - Answers - -like to be actively involved in the learning process
-will take charge in group activities
-they like information presented clearly and concisely and become impatient with drawn
out discussions
Thinkers: - Answers - -rely on logic and reason
-they like the opportunity to share ideas and concepts
-prefer activities that require them to analyze and evaluate
-will question the rationale behind activities and will challenge statements they perceive
to be too general or w/o substance
-prefer to work independently or quietly & question the relevance of role play or
simulations
Perceptual modalities: - Answers - 1. visual - graphs, photos, demos
2. print - texts, paper/pencil exercises
