HA 3341 Mid-term Ch. 1-6 Questions With Complete
Solutions
___________ can often provide valuable insight into the skills
that managers and supervisors need to improve. Correct
Answers direct reports
___________ refers to anyone who is responsible for delivering
primarily classroom instruction, but w/ the growing use of
technology in training, the term also applies to someone who
may be designing and delivering non-classroom based training,
as well. Correct Answers trainer
___________ serve as a type of contract. Correct Answers
objectives
___________ trainers are those who learn how to flex their style
according to the needs of the participants. Correct Answers
Effective
____________ is the key to success, that is, changing and
adapting throughout the training program as you are faced with
new challenges from participants. Correct Answers Flexibility
_____________ are used for measuring success. Correct
Answers objectives
______________ Learning style inventory is used widely as a
basis for other models and instruments. Correct Answers David
Kolb's
,"The Coach" Correct Answers -oriented at both learning and to
the learnings
-tend to have the learners' attention focused on themselves
-focus on skill development, confidence building, and
application, rather than retention of info.
-coach style is most effective in bona fide training situations
where skill building and behavioral change are the primary
concerns
"The entertainer" Correct Answers -focus on the results of
training but also feel people will learn best from instructors they
like, respect, or admire
-concerned about involvement in the learning process, but more
w/ their own than the learners'
-sessions often designed to be motivational or entertaining
"The professor" Correct Answers -high concern for both
content and delivery
-spotlight on themselves
-concerned with the adequacy of what they're presenting
-preferred method is lecture
-
"The Seller" Correct Answers -primarily concerned with the
content and how positively it is received/understood
-learning is participant's responsibility
-sellers tend to focus attention on the learners' receptivity to the
message
-seller style common in public schools
5 methods to assess training needs: Correct Answers 1. surveys
, 2. interviews
3. observations
4. questionnaires
5. performance data
5 Steps in the NA process Correct Answers 1. Identify the
problem/need -
2. Determine NA design
3. Collect Data
4. Analyze data
5. Provide feedback
6 categories of data collection: Correct Answers 1. open-ended
questions
2. closed-ended questions
3. survey instruments
4. interviews
5. observation
6. document examination
A design matrix is used to: Correct Answers -visualize the
course or session
-provide framework or a skeleton for the course
A NA gives you ____________ Correct Answers the basis for
program development and establishes the criteria for measuring
the success of the program after completion
A NA identifies the gap between ________ and _________
performance. Correct Answers actual & desired
Solutions
___________ can often provide valuable insight into the skills
that managers and supervisors need to improve. Correct
Answers direct reports
___________ refers to anyone who is responsible for delivering
primarily classroom instruction, but w/ the growing use of
technology in training, the term also applies to someone who
may be designing and delivering non-classroom based training,
as well. Correct Answers trainer
___________ serve as a type of contract. Correct Answers
objectives
___________ trainers are those who learn how to flex their style
according to the needs of the participants. Correct Answers
Effective
____________ is the key to success, that is, changing and
adapting throughout the training program as you are faced with
new challenges from participants. Correct Answers Flexibility
_____________ are used for measuring success. Correct
Answers objectives
______________ Learning style inventory is used widely as a
basis for other models and instruments. Correct Answers David
Kolb's
,"The Coach" Correct Answers -oriented at both learning and to
the learnings
-tend to have the learners' attention focused on themselves
-focus on skill development, confidence building, and
application, rather than retention of info.
-coach style is most effective in bona fide training situations
where skill building and behavioral change are the primary
concerns
"The entertainer" Correct Answers -focus on the results of
training but also feel people will learn best from instructors they
like, respect, or admire
-concerned about involvement in the learning process, but more
w/ their own than the learners'
-sessions often designed to be motivational or entertaining
"The professor" Correct Answers -high concern for both
content and delivery
-spotlight on themselves
-concerned with the adequacy of what they're presenting
-preferred method is lecture
-
"The Seller" Correct Answers -primarily concerned with the
content and how positively it is received/understood
-learning is participant's responsibility
-sellers tend to focus attention on the learners' receptivity to the
message
-seller style common in public schools
5 methods to assess training needs: Correct Answers 1. surveys
, 2. interviews
3. observations
4. questionnaires
5. performance data
5 Steps in the NA process Correct Answers 1. Identify the
problem/need -
2. Determine NA design
3. Collect Data
4. Analyze data
5. Provide feedback
6 categories of data collection: Correct Answers 1. open-ended
questions
2. closed-ended questions
3. survey instruments
4. interviews
5. observation
6. document examination
A design matrix is used to: Correct Answers -visualize the
course or session
-provide framework or a skeleton for the course
A NA gives you ____________ Correct Answers the basis for
program development and establishes the criteria for measuring
the success of the program after completion
A NA identifies the gap between ________ and _________
performance. Correct Answers actual & desired
