USPS Exam 421 Window Clerk SSA
Academy Questions And Correct Answers
Postal service employees operate under a mandate to protect and preserve the
mail paced in its:
Custody
What are 4 violations of security and sanctity of the mail
Theft, Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is:
Deliver 1st Impression
Type of communication that can enhance or contradict messages:
Non-Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is:
A+GIST
,Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?
To instill customer confidence
Successful sales transactions occur when the SSA:
Makes an informed mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post office?
Provide world class service
The US Postal Service is the only delivery that reaches:
Every address in the nation 6 days a week
An organized workstation creates a more __________________ workpace
Effiecient
How a SSA conducts themselves on the job effects the?
,Postal Brand
An active listening technique used to create a successful transaction is called
Clarifying
One of the first things a customer notices about a SSA is
Personal Appearance
The primary law enforcement for USPS is the
United States Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is
Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer?
Every Door Direct Mail (EDDM)
, First class mail consists of greeting cards, statements bills and what?
Business Documents
Any mailable item weighing _______ or less can be sent first class mail
13 oz
A Priority Mail Express customer is entitled to a refund if:
Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels
over 108" but no more than 130" is:
Oversized Pricing
The max length and girth for Priority Mail is
108"
Academy Questions And Correct Answers
Postal service employees operate under a mandate to protect and preserve the
mail paced in its:
Custody
What are 4 violations of security and sanctity of the mail
Theft, Open, Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is:
Deliver 1st Impression
Type of communication that can enhance or contradict messages:
Non-Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is:
A+GIST
,Why is maintaining sanctity of the mail one of the core responsibilities of the
postal service?
To instill customer confidence
Successful sales transactions occur when the SSA:
Makes an informed mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post office?
Provide world class service
The US Postal Service is the only delivery that reaches:
Every address in the nation 6 days a week
An organized workstation creates a more __________________ workpace
Effiecient
How a SSA conducts themselves on the job effects the?
,Postal Brand
An active listening technique used to create a successful transaction is called
Clarifying
One of the first things a customer notices about a SSA is
Personal Appearance
The primary law enforcement for USPS is the
United States Postal Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is
Priority Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area.
What would you offer?
Every Door Direct Mail (EDDM)
, First class mail consists of greeting cards, statements bills and what?
Business Documents
Any mailable item weighing _______ or less can be sent first class mail
13 oz
A Priority Mail Express customer is entitled to a refund if:
Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels
over 108" but no more than 130" is:
Oversized Pricing
The max length and girth for Priority Mail is
108"
