Post office 474 ACTUAL EXAM (LATEST 2026) || MOST RECENT
EXAM ACTUAL COMPLETE REAL EXAM QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS) ALREADY GRADED A+
| NEWEST EXAM | JUST RELEASED!!!
A customer complains to you about another Postal employee. Which would
you be most and least likely to do?
Most: Explain that the employee in question is really a good worker but was
just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the
Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do?
Most: Tell him Postal policy prohibits you from giving him mail until a
Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of
Address form.
,A customer on your route asks how to find something on the USPS website.
Which would you be most and least likely to do?
Most: Explain where to find it and offer to help with any other issues he may
have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago.
Which would you be most and least likely to do?
Most: Show him proof of delivery and tell him he is responsible for the
package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers?
5-10 years
How would your latest manager rate your punctuality compared to other
employees?
The very best
How many jobs have you left voluntarily in the last four years?
0
,How would your latest manager rate your performance compared to others
employees?
The very best
How many unexcused absences are acceptable before and employee is
disciplined?
None
How long were you at your latest job before voluntarily leaving?
I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills?
The very best
How would your latest manager rate your motivation to become a top
performer?
Extremely high
, How many unexcused tardies did you have per month at your latest job?
None
How would your latest manager rate the quality of your work?
The very best
How many times have you been honored for high performance on the job?
7-10
How many full time jobs have you left voluntarily within one month of
starting?
0
EXAM ACTUAL COMPLETE REAL EXAM QUESTIONS AND
CORRECT ANSWERS (VERIFIED ANSWERS) ALREADY GRADED A+
| NEWEST EXAM | JUST RELEASED!!!
A customer complains to you about another Postal employee. Which would
you be most and least likely to do?
Most: Explain that the employee in question is really a good worker but was
just having a bad day.
Least: Listen to his complaint, apologize, and suggest he talk to the
Postmaster.
A customer moved but is not receiving his mail because he did not submit a
Change of Address form. He wants you to give him his mail anyway. Which
would you be most and least likely to do?
Most: Tell him Postal policy prohibits you from giving him mail until a
Change of Address form is submitted.
Least: Tell him there is nothing you can do until he submits a Change of
Address form.
,A customer on your route asks how to find something on the USPS website.
Which would you be most and least likely to do?
Most: Explain where to find it and offer to help with any other issues he may
have.
Least: Offer to help him find it on his computer.
A customer asks about status of a package that you delivered days ago.
Which would you be most and least likely to do?
Most: Show him proof of delivery and tell him he is responsible for the
package once it is delivered.
Least: Show him proof of delivery and ask if it might have been stolen.
How much experience do you have working directly with customers?
5-10 years
How would your latest manager rate your punctuality compared to other
employees?
The very best
How many jobs have you left voluntarily in the last four years?
0
,How would your latest manager rate your performance compared to others
employees?
The very best
How many unexcused absences are acceptable before and employee is
disciplined?
None
How long were you at your latest job before voluntarily leaving?
I did not leave my latest job voluntarily
How would your latest manager rate your verbal communication skills?
The very best
How would your latest manager rate your motivation to become a top
performer?
Extremely high
, How many unexcused tardies did you have per month at your latest job?
None
How would your latest manager rate the quality of your work?
The very best
How many times have you been honored for high performance on the job?
7-10
How many full time jobs have you left voluntarily within one month of
starting?
0
