USPS WINDOW TRAINING
# Term Definition
1 Our Mission Provide trusted, affordable, universal service
2 Our vision Be profitable to deliver for future generations.
3 Every state, city and town, and in The Postal Service delivers mail to
Puerto Rico, Guam, the American
Virgin Islands and American
Somoa
4 Self-Supporting Agency The US Postal SERVICE does not receive tax
dollars for operations. We are a _____ ______
_______, using the revenue from sale of postage
products to pay expenses.
5 Customers can purchase stamps Retail Outlets, banking and credit union ATMs,
at and self-service kiosks
6 Removal from the Postal service Failure to uphold the public trust vested in each
as well as criminal prosecution, Postal Service employee may result in
resulting in fines and /or
imprisonment.
7 24 hour clock An end-to-end process to ensure mail is
collected, distributed and delivered. Is a
reminder to better manage time, keep the mail
moving, and provide customers with the service
they expect.
8 Building customer relationships Positive attitude, listening, communication,
adapting to change, knowledge of products,
soliciting customer feedback, be the best.
9 Shipping services Priority mail express Priority mail Standard post
Parcel return service International mail
10 Shipping services Are those in which the postal service is
competitive with other delivery companies.
11 Mailing services Are those in which are market dominant; with
no competition in the marketplace.
, USPS WINDOW TRAINING
# Term Definition
12 Mailing services First-class mail Periodicals Standard mail
Package services mail (standard post, media
mail, library mail) Extra services
13 Products and services offered Shipping assistant Click-n-ship Carrier pickup
online Pickup on demand Cardstore Direct mail
Premium forwarding service
14 Domestic Mail Manual (DMM) Sets forth policies, regulations, and procedures
governing domestic mail services. Includes
prices for postage and restrictions on its use,
standards of the different classes of mail, and
special services and conditions governing their
use.
15 International Mail Manual (IMM) Sets forth policies, regulations, and procedures
governing International Mail services. Includes
policies and procedures pertaining to the
treatment of outbound mail and mailing
conditions specific for each individual country.
Also contains Index of Countries and Localities
as well as a world map.
16 Administrative Support Manual Contains policies and procedures for
(ASM) administrative and support functions within the
postal service. Some of the topics include the
Postal organization, audits and investigations,
communications, facilities and equipment, and
the Privacy Act.
17 Postal Operations Manual (POM) Sets forth policies and procedures that govern
operational functions of field organizations
within the Postal Service. The operational
functions covered are retail, philatelic,
collection, mail processing, transportation,
delivery, and vehicle operations.
18 Employee and Labor Relations Sets forth the personnel policies and
Manual (ELM) regulations governing employment within the
postal service. Subjects addressed include,
training and placement, pay administration,
employee benefits, training and development,
safety, health and environment, and Labor
relations.
# Term Definition
1 Our Mission Provide trusted, affordable, universal service
2 Our vision Be profitable to deliver for future generations.
3 Every state, city and town, and in The Postal Service delivers mail to
Puerto Rico, Guam, the American
Virgin Islands and American
Somoa
4 Self-Supporting Agency The US Postal SERVICE does not receive tax
dollars for operations. We are a _____ ______
_______, using the revenue from sale of postage
products to pay expenses.
5 Customers can purchase stamps Retail Outlets, banking and credit union ATMs,
at and self-service kiosks
6 Removal from the Postal service Failure to uphold the public trust vested in each
as well as criminal prosecution, Postal Service employee may result in
resulting in fines and /or
imprisonment.
7 24 hour clock An end-to-end process to ensure mail is
collected, distributed and delivered. Is a
reminder to better manage time, keep the mail
moving, and provide customers with the service
they expect.
8 Building customer relationships Positive attitude, listening, communication,
adapting to change, knowledge of products,
soliciting customer feedback, be the best.
9 Shipping services Priority mail express Priority mail Standard post
Parcel return service International mail
10 Shipping services Are those in which the postal service is
competitive with other delivery companies.
11 Mailing services Are those in which are market dominant; with
no competition in the marketplace.
, USPS WINDOW TRAINING
# Term Definition
12 Mailing services First-class mail Periodicals Standard mail
Package services mail (standard post, media
mail, library mail) Extra services
13 Products and services offered Shipping assistant Click-n-ship Carrier pickup
online Pickup on demand Cardstore Direct mail
Premium forwarding service
14 Domestic Mail Manual (DMM) Sets forth policies, regulations, and procedures
governing domestic mail services. Includes
prices for postage and restrictions on its use,
standards of the different classes of mail, and
special services and conditions governing their
use.
15 International Mail Manual (IMM) Sets forth policies, regulations, and procedures
governing International Mail services. Includes
policies and procedures pertaining to the
treatment of outbound mail and mailing
conditions specific for each individual country.
Also contains Index of Countries and Localities
as well as a world map.
16 Administrative Support Manual Contains policies and procedures for
(ASM) administrative and support functions within the
postal service. Some of the topics include the
Postal organization, audits and investigations,
communications, facilities and equipment, and
the Privacy Act.
17 Postal Operations Manual (POM) Sets forth policies and procedures that govern
operational functions of field organizations
within the Postal Service. The operational
functions covered are retail, philatelic,
collection, mail processing, transportation,
delivery, and vehicle operations.
18 Employee and Labor Relations Sets forth the personnel policies and
Manual (ELM) regulations governing employment within the
postal service. Subjects addressed include,
training and placement, pay administration,
employee benefits, training and development,
safety, health and environment, and Labor
relations.
