MHR 300 Exam Questions with Correct Answers
Organizational Culture - ✔✔Shared values, norms, and assumptions that guide the attitudes
and behaviors of members.
4 Levels of culture - ✔✔artifacts, assumptions, espoused values, enacted values
Artifacts - ✔✔Physical manifestations such as office layouts, awards, ceremonies, dress codes,
and stories about founders.
Espoused Values - ✔✔Preferred cause that are explicitly stated by the organization
Enacted Values - ✔✔Values and norms that employees actually exhibit based on their
observations of what happens within org.
Assumptions - ✔✔Deeply held values that have become taken for granted over time
Conflict cultures - ✔✔Shaped norms for managing disagreements (Active or passive and
agreeable or disagreeable)
4 types of conflict cultures - ✔✔dominating, collaborative, avoidant, passive-aggressive
Dominating - ✔✔active and disagreeable - open confrontations are accepted as well as heated
arguments and threats
Collaborative - ✔✔active-agreeable; employees actively manage and resolve conflicts
cooperatively to find the best solution for all parties
Avoidant - ✔✔Passive and agreeable
Organizational Culture - ✔✔Shared values, norms, and assumptions that guide the attitudes
and behaviors of members.
4 Levels of culture - ✔✔artifacts, assumptions, espoused values, enacted values
Artifacts - ✔✔Physical manifestations such as office layouts, awards, ceremonies, dress codes,
and stories about founders.
Espoused Values - ✔✔Preferred cause that are explicitly stated by the organization
Enacted Values - ✔✔Values and norms that employees actually exhibit based on their
observations of what happens within org.
Assumptions - ✔✔Deeply held values that have become taken for granted over time
Conflict cultures - ✔✔Shaped norms for managing disagreements (Active or passive and
agreeable or disagreeable)
4 types of conflict cultures - ✔✔dominating, collaborative, avoidant, passive-aggressive
Dominating - ✔✔active and disagreeable - open confrontations are accepted as well as heated
arguments and threats
Collaborative - ✔✔active-agreeable; employees actively manage and resolve conflicts
cooperatively to find the best solution for all parties
Avoidant - ✔✔Passive and agreeable
