Page 1 of 20
DELL TECH DIRECT FOUNDATIONS EXAM | LATEST
| ACTUAL QUESTIONS AND CORRECT
ANSWERS | A GRADE
Which of the following statements are true about Latitude Self-
Heal Recovery? .....ANSWER.....-Before Replacing system board
perform self-heal as mandatory step
-When self-Heal is triggered system will auto power-on with a
blank screen, reboots a couple of times(watch for LED
lights(Power, Wi-Fi, HDD, Etc...)
-Upon Successfully completing self-heal, the system will power-on
with the Dell logo
How to initiate RTC Reset? .....ANSWER.....-Connect System to an
AC Power --> Keep the system in power off state -->Press &
Hold the Power Button for 25 seconds --> Release the power
button to initiate RTC reset.
,Page 2 of 20
What does Factory Reset Do on Dell Venue Tablet?
.....ANSWER.....Will Erase All personal Data and downloaded
applications on the tablet.
What are the Key functions of a BIOS(Basic Input/Output
System)? .....ANSWER.....-Test the System Devices
-Identify the system devices
-Activate the system devices
When Encountered with a no POST situation, what must technician
do prior to replacing the suspected failed part? .....ANSWER.....-
Re-run diagnostics sequences with removal of individual parts to
isolate issue
-Capture the fault exhibited by running Diagnostics indicators,
check for error codes and check bios settings
-Reseat parts and cables
, Page 3 of 20
The LCD has passed the BIST, but there is still a video problem.
What other components should be checked and in what order?
.....ANSWER.....LCD Cable, Inverter Board, System Board
If ePSA passes the hard drive test and still the system does not
load the operating system, what could be the issue?
.....ANSWER.....Corrupt or missing operating system
Which dell diagnostic tool can be used as a trouble shooting tool
when the system fails to boot into the OS? .....ANSWER.....ePSA
Under which service plans can you schedule hardware and
software scans, clean files manually, and tune system
performance using Support Assist? .....ANSWER.....-Basic
-Premium Support
-ProSupport
-ProSupport Plus
-Premium Support Plus
DELL TECH DIRECT FOUNDATIONS EXAM | LATEST
| ACTUAL QUESTIONS AND CORRECT
ANSWERS | A GRADE
Which of the following statements are true about Latitude Self-
Heal Recovery? .....ANSWER.....-Before Replacing system board
perform self-heal as mandatory step
-When self-Heal is triggered system will auto power-on with a
blank screen, reboots a couple of times(watch for LED
lights(Power, Wi-Fi, HDD, Etc...)
-Upon Successfully completing self-heal, the system will power-on
with the Dell logo
How to initiate RTC Reset? .....ANSWER.....-Connect System to an
AC Power --> Keep the system in power off state -->Press &
Hold the Power Button for 25 seconds --> Release the power
button to initiate RTC reset.
,Page 2 of 20
What does Factory Reset Do on Dell Venue Tablet?
.....ANSWER.....Will Erase All personal Data and downloaded
applications on the tablet.
What are the Key functions of a BIOS(Basic Input/Output
System)? .....ANSWER.....-Test the System Devices
-Identify the system devices
-Activate the system devices
When Encountered with a no POST situation, what must technician
do prior to replacing the suspected failed part? .....ANSWER.....-
Re-run diagnostics sequences with removal of individual parts to
isolate issue
-Capture the fault exhibited by running Diagnostics indicators,
check for error codes and check bios settings
-Reseat parts and cables
, Page 3 of 20
The LCD has passed the BIST, but there is still a video problem.
What other components should be checked and in what order?
.....ANSWER.....LCD Cable, Inverter Board, System Board
If ePSA passes the hard drive test and still the system does not
load the operating system, what could be the issue?
.....ANSWER.....Corrupt or missing operating system
Which dell diagnostic tool can be used as a trouble shooting tool
when the system fails to boot into the OS? .....ANSWER.....ePSA
Under which service plans can you schedule hardware and
software scans, clean files manually, and tune system
performance using Support Assist? .....ANSWER.....-Basic
-Premium Support
-ProSupport
-ProSupport Plus
-Premium Support Plus
