CPCT Exam Study Guide Questions & Answers
Complete Solution
Pharmacy technicians ensure that people receive the proper medications for their health problems,
and they provide information about these medications.
a. True
b. False - ANS ✔ - b. False
Medical editors listen to the doctors' spoken notes while editing rough reports that a speech
recognition program produced based on the doctors' dictation.
a. True
b. False - ANS ✔ - a. True
Coding requires the medical coding specialist to look up the information in a reference book and find
the right set of numeric or alphanumeric codes that describes exactly what occurred during the
patient's visit.
a. True
b. False - ANS ✔ - a. True
The medical billing specialist is trained to organize and manage patient health data in digital and
hard-copy formats, ensuring the quality, accuracy, accessibility and security of this critical
documentation.
a. True
b. False - ANS ✔ - b. False
This is the most prominent member of the medical care team.
a. PA
b. EMT
c. Nurse
d. Physician - ANS ✔ - d. Physician
This person is normally under the supervision of a doctor and can perform some of the same
functions as a doctor.
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,a. PA
b. EMT
c. Nurse
d. Physician - ANS ✔ - a. PA
This person may be the first person in the doctor's office to see a patient.
a. Doctor
b. EMR specialist
c. Office manager
d. Medical coding specialist - ANS ✔ - c. Office manager
This person can perform both administrative and clinical duties.
a. Medical assistant
b. Patient care technician
c. Medical transcriptionist
d. Health services manager - ANS ✔ - a. Medical assistant
This person assists patients with transferring between the bed and wheelchair.
a. Nurse
b. Physician
c. Patient care technician
d. Medical transcriptionist - ANS ✔ - c. Patient care technician
Home care aides are PCTs who visit clients' homes to assist them with activities they can no longer
perform alone.
a. True
b. False - ANS ✔ - a. True
Describe the five basic responsibilities of the healthcare support staff. - ANS ✔ - 1. Transcribe/Edit
Dictation. Create reports by transcribing digital voice files into a medical record, or by editing text
that has been created by computer software systems.
2. Code Records. Read the medical record to determine the diagnoses and procedures that apply.
Reference manuals are used to assign codes to represent the diagnoses and procedures.
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,3. Complete and Submit Insurance Claim Forms. Complete and submit the appropriate insurance
claim form.
4. Follow Up on Claims and Bills. Follow up with the insurance company regarding the claim and/or
follow up with patients to secure payment.
5. Secondary Insurance Claims and Patient Billing. Submit a bill to the secondary carrier. If the
patient does not have secondary insurance, then the patient may be responsible for paying
whatever remains after the primary carrier has paid.
A healthcare professional should exhibit the three _____ of professionalism, presentation and
adaptability. - ANS ✔ - personal qualities
_____ is the conduct, aim or qualities that characterize a profession or professional person. - ANS ✔
- Professionalism
_____ is the act of bringing or introducing something into the presence of someone else. - ANS ✔ -
Presentation
Presenting a(n) _____ image is important. - ANS ✔ - confident
_____ is the ability to be modified or changed. - ANS ✔ - Adaptability
Handling several responsibilities at once is termed _____. - ANS ✔ - multitasking
Explain the most important character traits of a successful healthcare professional. - ANS ✔ - 1.
Curiosity and Drive—includes a true interest in the field, a constant desire to keep up with the
everchanging field and willingness to keep an open mind and learn new skills.
2. Warmth and Confidence—includes an appreciation for the satisfaction of caring for others, as well
as being courteous, pleasant and able to put a patient at ease.
3. Organizational and Professional Skills—includes the ability to handle several responsibilities at
once, make lists of things to do, keep charts and other paperwork organized and prioritize.
Professionalism includes how you _____ - ANS ✔ - talk
Dress
Interact
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, Making lists to not forget tasks for the day is an example of this - ANS ✔ - organization
A healthcare professional's work attire should be _____ - ANS ✔ - clean, wrinkle free, and
professional
This person may be in charge of an outpatient service within a larger healthcare facility - ANS ✔ -
health services manager
This member of the healthcare team monitors the physical, mental and emotional needs of the
patient. - ANS ✔ - PCT
Which member of the healthcare team listens to the provider's dictation and types what is heard? -
ANS ✔ - medical transcriptionist
EMT personnel _____ patients, while paramedics might begin to cure them - ANS ✔ - stabilize
This person is trained to organize and manage patient health data in digital and hard-copy formats,
ensuring the quality, accuracy, accessibility and security of this critical documentation - ANS ✔ - EMR
specialist
Which part of the healthcare team will carry out instructions under the doctor's supervision? - ANS
✔ - PA
This setting may be a provider's office or emergency department. - ANS ✔ - outpatient
Which is not a responsibility of a nurse or nurse's assistant?
A. Stitching up a cut
B. Cleaning up exam rooms
C. Taking a patient's temperature
D. Talking to patients to ensure they are comfortable - ANS ✔ - A. Stitching up a cut
What are two essential characteristics of a successful healthcare professional? - ANS ✔ - warmth and
confidence
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Complete Solution
Pharmacy technicians ensure that people receive the proper medications for their health problems,
and they provide information about these medications.
a. True
b. False - ANS ✔ - b. False
Medical editors listen to the doctors' spoken notes while editing rough reports that a speech
recognition program produced based on the doctors' dictation.
a. True
b. False - ANS ✔ - a. True
Coding requires the medical coding specialist to look up the information in a reference book and find
the right set of numeric or alphanumeric codes that describes exactly what occurred during the
patient's visit.
a. True
b. False - ANS ✔ - a. True
The medical billing specialist is trained to organize and manage patient health data in digital and
hard-copy formats, ensuring the quality, accuracy, accessibility and security of this critical
documentation.
a. True
b. False - ANS ✔ - b. False
This is the most prominent member of the medical care team.
a. PA
b. EMT
c. Nurse
d. Physician - ANS ✔ - d. Physician
This person is normally under the supervision of a doctor and can perform some of the same
functions as a doctor.
1|Page
,a. PA
b. EMT
c. Nurse
d. Physician - ANS ✔ - a. PA
This person may be the first person in the doctor's office to see a patient.
a. Doctor
b. EMR specialist
c. Office manager
d. Medical coding specialist - ANS ✔ - c. Office manager
This person can perform both administrative and clinical duties.
a. Medical assistant
b. Patient care technician
c. Medical transcriptionist
d. Health services manager - ANS ✔ - a. Medical assistant
This person assists patients with transferring between the bed and wheelchair.
a. Nurse
b. Physician
c. Patient care technician
d. Medical transcriptionist - ANS ✔ - c. Patient care technician
Home care aides are PCTs who visit clients' homes to assist them with activities they can no longer
perform alone.
a. True
b. False - ANS ✔ - a. True
Describe the five basic responsibilities of the healthcare support staff. - ANS ✔ - 1. Transcribe/Edit
Dictation. Create reports by transcribing digital voice files into a medical record, or by editing text
that has been created by computer software systems.
2. Code Records. Read the medical record to determine the diagnoses and procedures that apply.
Reference manuals are used to assign codes to represent the diagnoses and procedures.
2|Page
,3. Complete and Submit Insurance Claim Forms. Complete and submit the appropriate insurance
claim form.
4. Follow Up on Claims and Bills. Follow up with the insurance company regarding the claim and/or
follow up with patients to secure payment.
5. Secondary Insurance Claims and Patient Billing. Submit a bill to the secondary carrier. If the
patient does not have secondary insurance, then the patient may be responsible for paying
whatever remains after the primary carrier has paid.
A healthcare professional should exhibit the three _____ of professionalism, presentation and
adaptability. - ANS ✔ - personal qualities
_____ is the conduct, aim or qualities that characterize a profession or professional person. - ANS ✔
- Professionalism
_____ is the act of bringing or introducing something into the presence of someone else. - ANS ✔ -
Presentation
Presenting a(n) _____ image is important. - ANS ✔ - confident
_____ is the ability to be modified or changed. - ANS ✔ - Adaptability
Handling several responsibilities at once is termed _____. - ANS ✔ - multitasking
Explain the most important character traits of a successful healthcare professional. - ANS ✔ - 1.
Curiosity and Drive—includes a true interest in the field, a constant desire to keep up with the
everchanging field and willingness to keep an open mind and learn new skills.
2. Warmth and Confidence—includes an appreciation for the satisfaction of caring for others, as well
as being courteous, pleasant and able to put a patient at ease.
3. Organizational and Professional Skills—includes the ability to handle several responsibilities at
once, make lists of things to do, keep charts and other paperwork organized and prioritize.
Professionalism includes how you _____ - ANS ✔ - talk
Dress
Interact
3|Page
, Making lists to not forget tasks for the day is an example of this - ANS ✔ - organization
A healthcare professional's work attire should be _____ - ANS ✔ - clean, wrinkle free, and
professional
This person may be in charge of an outpatient service within a larger healthcare facility - ANS ✔ -
health services manager
This member of the healthcare team monitors the physical, mental and emotional needs of the
patient. - ANS ✔ - PCT
Which member of the healthcare team listens to the provider's dictation and types what is heard? -
ANS ✔ - medical transcriptionist
EMT personnel _____ patients, while paramedics might begin to cure them - ANS ✔ - stabilize
This person is trained to organize and manage patient health data in digital and hard-copy formats,
ensuring the quality, accuracy, accessibility and security of this critical documentation - ANS ✔ - EMR
specialist
Which part of the healthcare team will carry out instructions under the doctor's supervision? - ANS
✔ - PA
This setting may be a provider's office or emergency department. - ANS ✔ - outpatient
Which is not a responsibility of a nurse or nurse's assistant?
A. Stitching up a cut
B. Cleaning up exam rooms
C. Taking a patient's temperature
D. Talking to patients to ensure they are comfortable - ANS ✔ - A. Stitching up a cut
What are two essential characteristics of a successful healthcare professional? - ANS ✔ - warmth and
confidence
4|Page
