ORGANISATION &
CHANGE
Advanced Business Management - SP
Marie Van Pelt
,
,Inhoud
Hoofdstuk 1: Organisatie................................................................................1
1. Wat is een organisatie?............................................................................................... 1
1.1. Definitie................................................................................................................. 1
1.2. Wat zijn de elementen van een organisatie?.........................................................1
1.2.1. Shared values.................................................................................................. 1
1.2.2. Strategy........................................................................................................... 3
1.2.3. Structure......................................................................................................... 3
1.2.4. Systems........................................................................................................... 3
1.2.5. Style................................................................................................................ 3
1.2.6. Staff................................................................................................................. 3
1.2.7. Skills................................................................................................................ 3
1.3. Hoe is een organisatie gestructureerd?.................................................................4
1.3.1. Klassieke structuren........................................................................................4
1.3.2. Bureaucratisch vs flexibel regime...................................................................5
1.3.3. Job-demand model van Karasek......................................................................6
1.3.4. Trends in organisatiedesign.............................................................................6
1.4. Wie zijn de managers?...........................................................................................7
1.4.1. Levels van management.................................................................................7
1.4.2. Management skills per level van management...............................................7
Hoofdstuk 2: Change en change management.................................................8
1. Change........................................................................................................................ 8
1.1. Categorieën van verandering................................................................................8
1.2. Waarom veranderingen invoeren?.........................................................................8
1.3. Key Lessons from Dr. Spencer Johnson................................................................10
2. Change management................................................................................................ 10
2.1. Wat is change management?..............................................................................10
2.2. Beheer van complexe veranderingen..................................................................10
2.3. Kotter’s 8-step change model..............................................................................11
Hoofdstuk 3: Kotter’s change model.............................................................12
1. Stap 1: Creëer een gevoel van urgentie....................................................................12
2. Stap 2: Creëer een leidende coalitie..........................................................................13
2.1. Verander leiderschap........................................................................................... 13
2.2. Stakeholder analysis............................................................................................ 14
3. Stap 3: Creëer een visie voor een verandering(splan)...............................................15
3.1. Change vision...................................................................................................... 15
3.2. Ontwikkel een change plan..................................................................................17
, 4. Stap 4: Communiceer de visie...................................................................................18
4.1. Communicatieplan............................................................................................... 18
4.1.1. Doelen van een communicatieplan...............................................................18
4.1.2. Belangrijkste onderdelen van een communicatieplan...................................18
5. Stap 5: Verwijder obstakels.......................................................................................19
5.1. Types van weerstand........................................................................................... 19
5.2. Transitiecurve: faciliteren van verandering.........................................................22
6. Stap 6: Creër korte termijn successen.......................................................................23
7. Stap 7: Verbeteringen consolideren..........................................................................23
8. Stap 8: Veranker de veranderingen...........................................................................23
Hoofdstuk 4: Diversity and Talent Management.............................................24
1. Inleiding..................................................................................................................... 24
1.1. Diversity iceberg.................................................................................................. 24
1.2. Inclusion.............................................................................................................. 24
1.3. Managing a diverse workforce…..........................................................................25
2. Attracht and retain.................................................................................................... 25
2.1. What motivates people?......................................................................................26
2.1.1. Intrinsieke motivatie......................................................................................26
3. Human resource management..................................................................................27
3.1. Key HR business processes..................................................................................27
3.1.1. Talent acquisition: recruitment and selection................................................27
3.1.2. Learning and development............................................................................28
3.1.3. Performance and progression........................................................................28
3.1.4. Total Rewards and EVP..................................................................................29
3.2. Trends in HRM..................................................................................................... 29
4. The role of a (line) manager......................................................................................30
Gastles: Humanizing Strategy.......................................................................31
1. Inleiding..................................................................................................................... 31
2. Moeilijkheden............................................................................................................ 31
2.1. Defence mechanisms.......................................................................................... 33
2.2. Stappen om een strategie te humaniseren..........................................................33
3. Voorbeelden workshops............................................................................................ 34
3.1. Mensgerichte acties............................................................................................. 34
3.2. Vervolgacties....................................................................................................... 34
Gastles: Change Lab.....................................................................................35
1. Principles of change..................................................................................................35
1.1. Adoption curve.................................................................................................... 35
1.2. Resistance........................................................................................................... 36
CHANGE
Advanced Business Management - SP
Marie Van Pelt
,
,Inhoud
Hoofdstuk 1: Organisatie................................................................................1
1. Wat is een organisatie?............................................................................................... 1
1.1. Definitie................................................................................................................. 1
1.2. Wat zijn de elementen van een organisatie?.........................................................1
1.2.1. Shared values.................................................................................................. 1
1.2.2. Strategy........................................................................................................... 3
1.2.3. Structure......................................................................................................... 3
1.2.4. Systems........................................................................................................... 3
1.2.5. Style................................................................................................................ 3
1.2.6. Staff................................................................................................................. 3
1.2.7. Skills................................................................................................................ 3
1.3. Hoe is een organisatie gestructureerd?.................................................................4
1.3.1. Klassieke structuren........................................................................................4
1.3.2. Bureaucratisch vs flexibel regime...................................................................5
1.3.3. Job-demand model van Karasek......................................................................6
1.3.4. Trends in organisatiedesign.............................................................................6
1.4. Wie zijn de managers?...........................................................................................7
1.4.1. Levels van management.................................................................................7
1.4.2. Management skills per level van management...............................................7
Hoofdstuk 2: Change en change management.................................................8
1. Change........................................................................................................................ 8
1.1. Categorieën van verandering................................................................................8
1.2. Waarom veranderingen invoeren?.........................................................................8
1.3. Key Lessons from Dr. Spencer Johnson................................................................10
2. Change management................................................................................................ 10
2.1. Wat is change management?..............................................................................10
2.2. Beheer van complexe veranderingen..................................................................10
2.3. Kotter’s 8-step change model..............................................................................11
Hoofdstuk 3: Kotter’s change model.............................................................12
1. Stap 1: Creëer een gevoel van urgentie....................................................................12
2. Stap 2: Creëer een leidende coalitie..........................................................................13
2.1. Verander leiderschap........................................................................................... 13
2.2. Stakeholder analysis............................................................................................ 14
3. Stap 3: Creëer een visie voor een verandering(splan)...............................................15
3.1. Change vision...................................................................................................... 15
3.2. Ontwikkel een change plan..................................................................................17
, 4. Stap 4: Communiceer de visie...................................................................................18
4.1. Communicatieplan............................................................................................... 18
4.1.1. Doelen van een communicatieplan...............................................................18
4.1.2. Belangrijkste onderdelen van een communicatieplan...................................18
5. Stap 5: Verwijder obstakels.......................................................................................19
5.1. Types van weerstand........................................................................................... 19
5.2. Transitiecurve: faciliteren van verandering.........................................................22
6. Stap 6: Creër korte termijn successen.......................................................................23
7. Stap 7: Verbeteringen consolideren..........................................................................23
8. Stap 8: Veranker de veranderingen...........................................................................23
Hoofdstuk 4: Diversity and Talent Management.............................................24
1. Inleiding..................................................................................................................... 24
1.1. Diversity iceberg.................................................................................................. 24
1.2. Inclusion.............................................................................................................. 24
1.3. Managing a diverse workforce…..........................................................................25
2. Attracht and retain.................................................................................................... 25
2.1. What motivates people?......................................................................................26
2.1.1. Intrinsieke motivatie......................................................................................26
3. Human resource management..................................................................................27
3.1. Key HR business processes..................................................................................27
3.1.1. Talent acquisition: recruitment and selection................................................27
3.1.2. Learning and development............................................................................28
3.1.3. Performance and progression........................................................................28
3.1.4. Total Rewards and EVP..................................................................................29
3.2. Trends in HRM..................................................................................................... 29
4. The role of a (line) manager......................................................................................30
Gastles: Humanizing Strategy.......................................................................31
1. Inleiding..................................................................................................................... 31
2. Moeilijkheden............................................................................................................ 31
2.1. Defence mechanisms.......................................................................................... 33
2.2. Stappen om een strategie te humaniseren..........................................................33
3. Voorbeelden workshops............................................................................................ 34
3.1. Mensgerichte acties............................................................................................. 34
3.2. Vervolgacties....................................................................................................... 34
Gastles: Change Lab.....................................................................................35
1. Principles of change..................................................................................................35
1.1. Adoption curve.................................................................................................... 35
1.2. Resistance........................................................................................................... 36
