Apple Certification questions with correct answers

Quick Checks - Answer Quick checks are the first step to resolving issues. Each symptom chart has a quick check section to guide you through the process. What is GSX? - Answer Global Service Exchange. Basically the HQ, such as creating repairs, ordering service inventory, technical and operational procedures, researching repair history, etc. Which part of a Service Guide provides an image of all parts and their descriptions? - Answer Exploded View Which two of the following methods are recommended for locating the Service Guide for a particular product? (Two Answers) - Answer Search in GSX for "Whole Service Guide Catalog & Search in GSX using the product serial number What does each Service Guide contain? - Answer Table of Contents, provides links to individual sections of the Service Guide Which two of the following procedures are Quick Checks? (Give two Answers) - Answer Restarting the Mac or iOS product & Checking for software updates Are Deep Dive procedures normally performed before checking in the product? - Answer No, they are not Service Guide - Answer A unique step by step guide to help you fix a Apple Device