CPPS COMPREHENSIVE EXAM QUESTIONS AND ANSWERS
RATED A+
✔✔What are the principles of checkless - ✔✔List of actions that should be performed
optimize patient outcomes. They are based on sound theoretical basis and a history of
success and patient safety. For example surgical safety checklist, handoff
communication.
✔✔Patient safety principal learning from errors describe - ✔✔Here's our opportunities to
want to dig deep for a root cause, and look for common causes and determine what we
do when we find them
✔✔Scribd the principles of human factors - ✔✔The interrelationship between humans
the tools and equipment in the workplace and the environment in which they work. This
is different than human error
✔✔What are the 6 principles of teamwork training, Or a high-performing team -
✔✔Team structure, leadership, communication, situation monitoring, mutual support,
coordination and collaboration
✔✔What is the principal: error reporting and near misses - ✔✔Staff education, must
provide clear expectation of what and how to report and be reviewed routinely and
provide the Y such as giving examples storytelling lessons learned
✔✔Describe the principle of patient safety disclosure - ✔✔Identify what needs to be
disclosed, understand barriers model disclosure and apology, patient expectations,
outline the process steps for the conversation
✔✔3 Disclosure barriers - ✔✔Lack of culture of safety, psychological barriers, legal
barriers
✔✔What are the process steps for a conversation on patient disclosure - ✔✔1.
designate personnel roles, 2. Conversation outlines, 3. Accommodations for special
communication needs, 4. Support services available to the patient family and healthcare
team, 5. steps for follow-up conversation, 6. Documentation of the conversation
✔✔What are elements that should be included in the conversation Outline for disclosure
- ✔✔What happened, convenience of regret, steps already taken to prevent
reoccurrence, change in patient's care plan for outlook, who will contact the family next,
support services to patient and family members
✔✔Describe affective versus ineffective disclosures - ✔✔Effective disclosures provide
the family with all information needed for appropriate care decisions and cannot be
measured solely on the basis of whether malpractice litigation was avoided, and
, ineffective disclosure does not serve the patient because important information is not
communicated
✔✔Lack of healthcare literacy leads to - ✔✔Readmissions, inability to navigate the
healthcare spectrum, increase health costs, limited preventative medicine, self-reported
poor health
✔✔What are four balance measures for managing change - ✔✔Patient safety
implications, proactive identification, countermeasures, post change monitoring
✔✔What is psychological safety - ✔✔Psychological safety is a believe that one will not
be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
✔✔Psychological safety requires - ✔✔Softening of authority gradients
✔✔Psychological safety is critical to - ✔✔A learning environment that enables
individuals to willingly contribute to collective work on a team
✔✔Traditional punitive healthcare cultures impede the creation of psychological safety
by - ✔✔Blaming people for hours
✔✔Human error quote - ✔✔"The single greatest impediment to error prevention in the
medical industry is that we punish people for making mistakes." Dr. Lucian Leape
Professor Harvard school of public health testimony before Congress on healthcare
quality improvement
✔✔Institute of medicine book on building a safe healthcare system - ✔✔"To Err is
human" , With a principal first, do no harm
✔✔What are three elements about human error described in to air is human - ✔✔1.
Human error cannot be one eradicated because it is a part of human condition, 2. The
consequences of errors can be mitigated, 3. we can reduce the risk that can lead to
harm
✔✔Describe accountability of errors the two categories - ✔✔At risk behavior and
reckless behavior
✔✔Describe at risk behavior and how to manage - ✔✔Manage at risk behaviors
requires feedback, coaching
✔✔Describe how to manage reckless behavior - ✔✔Reckless behavior requires
administrative consequence
RATED A+
✔✔What are the principles of checkless - ✔✔List of actions that should be performed
optimize patient outcomes. They are based on sound theoretical basis and a history of
success and patient safety. For example surgical safety checklist, handoff
communication.
✔✔Patient safety principal learning from errors describe - ✔✔Here's our opportunities to
want to dig deep for a root cause, and look for common causes and determine what we
do when we find them
✔✔Scribd the principles of human factors - ✔✔The interrelationship between humans
the tools and equipment in the workplace and the environment in which they work. This
is different than human error
✔✔What are the 6 principles of teamwork training, Or a high-performing team -
✔✔Team structure, leadership, communication, situation monitoring, mutual support,
coordination and collaboration
✔✔What is the principal: error reporting and near misses - ✔✔Staff education, must
provide clear expectation of what and how to report and be reviewed routinely and
provide the Y such as giving examples storytelling lessons learned
✔✔Describe the principle of patient safety disclosure - ✔✔Identify what needs to be
disclosed, understand barriers model disclosure and apology, patient expectations,
outline the process steps for the conversation
✔✔3 Disclosure barriers - ✔✔Lack of culture of safety, psychological barriers, legal
barriers
✔✔What are the process steps for a conversation on patient disclosure - ✔✔1.
designate personnel roles, 2. Conversation outlines, 3. Accommodations for special
communication needs, 4. Support services available to the patient family and healthcare
team, 5. steps for follow-up conversation, 6. Documentation of the conversation
✔✔What are elements that should be included in the conversation Outline for disclosure
- ✔✔What happened, convenience of regret, steps already taken to prevent
reoccurrence, change in patient's care plan for outlook, who will contact the family next,
support services to patient and family members
✔✔Describe affective versus ineffective disclosures - ✔✔Effective disclosures provide
the family with all information needed for appropriate care decisions and cannot be
measured solely on the basis of whether malpractice litigation was avoided, and
, ineffective disclosure does not serve the patient because important information is not
communicated
✔✔Lack of healthcare literacy leads to - ✔✔Readmissions, inability to navigate the
healthcare spectrum, increase health costs, limited preventative medicine, self-reported
poor health
✔✔What are four balance measures for managing change - ✔✔Patient safety
implications, proactive identification, countermeasures, post change monitoring
✔✔What is psychological safety - ✔✔Psychological safety is a believe that one will not
be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes
✔✔Psychological safety requires - ✔✔Softening of authority gradients
✔✔Psychological safety is critical to - ✔✔A learning environment that enables
individuals to willingly contribute to collective work on a team
✔✔Traditional punitive healthcare cultures impede the creation of psychological safety
by - ✔✔Blaming people for hours
✔✔Human error quote - ✔✔"The single greatest impediment to error prevention in the
medical industry is that we punish people for making mistakes." Dr. Lucian Leape
Professor Harvard school of public health testimony before Congress on healthcare
quality improvement
✔✔Institute of medicine book on building a safe healthcare system - ✔✔"To Err is
human" , With a principal first, do no harm
✔✔What are three elements about human error described in to air is human - ✔✔1.
Human error cannot be one eradicated because it is a part of human condition, 2. The
consequences of errors can be mitigated, 3. we can reduce the risk that can lead to
harm
✔✔Describe accountability of errors the two categories - ✔✔At risk behavior and
reckless behavior
✔✔Describe at risk behavior and how to manage - ✔✔Manage at risk behaviors
requires feedback, coaching
✔✔Describe how to manage reckless behavior - ✔✔Reckless behavior requires
administrative consequence
