CMAA NHA Certified Medical Administrative Assistant Challenges from the NHA Official Exam with Q and A



Which of the following is an example of netiquette?

A. Emails that are courteous and professional

B. A pleasant telephone voice

C. Body language in an in-person conversation

D. Taking proper messages from voicemail ANSWER A. Emails that are courteous and professional



Why is it important for a CMAA to remember to be professional in emails and intraoffice chats? ANSWER They are docume...
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